Reviews Analyzed
21
We Collect & Analyze Reviews
Lensmart
Experiences & Reviews
Lensmart is an online eyewear retailer that offers prescription eyeglasses, sunglasses, frames and lens options directly to consumers. The site typically allows customers to choose frame styles, upload prescriptions and select lens add-ons, with multiple payment and shipping options. This summary helps consumers quickly assess customer feedback when researching Lensmart’s service, products and policies.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
26d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe quick issue resolution and timely deliveries; a minority report long delays or unresolved prescription/return problems.
Share of mentions
Strong
18%
💰
Value for money
Many customers call Lensmart affordable and good value for quality; a few felt the cost wasn’t justified when problems occurred.
Share of mentions
Mixed
10%
⚡
User experience
Ordering and navigation are often described as easy and fast, but several users reported a clunky website or confusing prescription steps.
Share of mentions
Mixed
10%
🔧
Product quality
Most reviewers report comfortable, well-fitting and visually clear glasses; a small number received glasses with incorrect or unclear prescriptions.
Share of mentions
Strong
15%
📞
Communication
Frequent comments praise fast, helpful replies and proactive support; however a few reviews describe repetitive, unhelpful responses.
Share of mentions
Strong
21%
⭐
Overall experience
Overall impressions skew positive, with many repeat buyers and satisfied customers; some reviewers report negative end-to-end experiences including returns.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
Lensmart: An Affordable Eye Wear Destination
"I recently purchased a pair of eyeglasses online from Lensmart and I must say that my experience was fantastic. The website is easy to navigate, with various frames and lenses available for both men and women. It's great to be able to choose frames by shape, style, or color. The checkout process was smooth and hassle-free. I loved the fact that there were several payment options available. Even though I went for the standard shipping option, my glasses arrived within six days. What impressed me the most was the quality of the glasses themselves! They are comfortable to wear for hours on end, with clear vision all around while wearing them. Plus, they are very affordable compared to other online retailers who offer less variety than Lensmart. Overall, it was a positive shopping experience with Lensmart. From start to finish everything went smoothly including customer service being prompt on answering any questions had about their products which made me feel more secure in my purchase decision."
Rosalind
Collected.reviews
Jan 26, 2023
Featured for: Detailed, mentions many themes
Lensmart had my back
"When I initially made my order, I triple check the prescription numbers to make sure everything was correct but for some reason mis..."
Nilsa Perez
Trustpilot
Oct 01, 2025
Featured for: Support fixed prescription error quickly
Terrible Experience – Avoid This Store!
"As an online store, they clearly do not care about customer satisfaction or your money. I ordered two pairs of glasses, and neither of them worked for..."
Andressa Petarli
Trustpilot
Oct 01, 2025
Featured for: Comprehensive negative about service and returns
The customer service team was really…
"The customer service team was really eager to help me out. The item I ordered came in great condition with its own pack and cloth. For the affordable..."
Br Ma
Trustpilot
Oct 01, 2025
Featured for: Positive product, notes clunky website
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Angi
trustpilot.com
Oct 01, 2025
I loved my glasses!
I ordered the "Aubrielle" Cat-eye Glasses, and was not...
K
Kgotso Mofokeng
trustpilot.com
Oct 01, 2025
The service I got was wonderful
The service I got was wonderful, I mean it was painful losing my package in transit . But the assi...
M
M Coulton
trustpilot.com
Oct 01, 2025
Excellent quality products
Excellent quality product...
G
Gale Knight
trustpilot.com
Oct 01, 2025
Easy to order, top quality glasses, very happy.
Very wide range of styles and sizes to suit everyone. Ordering easy. Very...
O
Olivia Malcher
trustpilot.com
Oct 01, 2025
Fast replies and quick solutions.
Fast replies and...
t
tr.asssh
trustpilot.com
Oct 01, 2025
I've got two glasses from lensmart…
I've got two glasses from lensmart through a partnership and I've been wearing them everyday since!...
N
Nilsa Perez
trustpilot.com
Oct 01, 2025
Lensmart had my back
When I initially made my order, I triple check the prescription numbers to make sure everything was correct but for some reason mis...
S
Shenika Dollie
trustpilot.com
Oct 01, 2025
Good value for money
Honestly, I’m so impressed with Lensmart! The quality of the specs is amazing, and they look even better in person than I expected. Commun...
H
Hsar Bani
trustpilot.com
Oct 01, 2025
Very Happy
It was very easy to order, everything was fast and efficient. The team was als...
K
Keabetswe Tsotetsi
trustpilot.com
Oct 01, 2025
Best service ever
Best service ever The lens, the frame, I'm extremely satisfied with the service, quality is best and...
Z
Zintle
trustpilot.com
Oct 01, 2025
Second to none customer service
I am completely impressed with their professional...
T
Tee
trustpilot.com
Oct 01, 2025
Awesome
Awesome! I received...
B
Bea
trustpilot.com
Oct 01, 2025
Great experience with LenVery Helpful and Responsive!
Great experience with Lensmart! Their customer servi...
A
Attila Okolicsányi
trustpilot.com
Oct 01, 2025
Very good store
Very good store! E...
A
Ann
trustpilot.com
Oct 01, 2025
Pleased
They are quick to answer your questions should you need one and I received my glasses pretty quickly and...
h
hanaé marous
trustpilot.com
Oct 01, 2025
The quality is amazing
The quality is amazing, everything l...
K
Kanchan
trustpilot.com
Oct 01, 2025
Fraudulent Company!
They do not deserve any stars at all. Do not buy from this company. Firstly, I received the glasses after more than a month. They are not professional...
C
Chantal cook
trustpilot.com
Oct 01, 2025
I gave them the wrong prescription so…
I gave them the wrong prescription so my glasses weren’t right ( a fault of my own). They were very acc...
B
Br Ma
trustpilot.com
Oct 01, 2025
The customer service team was really…
The customer service team was really eager to help me out. The item I ordered came in great condition with its own pack and cloth. For the affordable...
A
Andressa Petarli
trustpilot.com
Oct 01, 2025
Terrible Experience – Avoid This Store!
As an online store, they clearly do not care about customer satisfaction or your money. I ordered two pairs of glasses, and neither of them worked for...
Conclusion
Customer feedback for Lensmart is mixed but leans positive: many users report affordable prices, good-quality frames and fast, helpful customer support. Several reviewers praised quick fixes for prescription errors and repeat purchases, indicating consistent product satisfaction for many buyers. However, a subset of reviews detail long shipping times, unclear prescriptions and difficulty obtaining returns or refunds, so those are known risks. Consumers should double-check prescriptions, review return and verification policies before ordering, and contact support promptly if a problem arises.