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We Collect & Analyze Reviews

Lensmart
Experiences & Reviews

Lensmart is an online eyewear retailer that offers prescription eyeglasses, sunglasses, frames and lens options directly to consumers. The site typically allows customers to choose frame styles, upload prescriptions and select lens add-ons, with multiple payment and shipping options. This summary helps consumers quickly assess customer feedback when researching Lensmartโ€™s service, products and policies.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 90%
Latest Review 26d
Overall Rating
4.6

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers describe quick issue resolution and timely deliveries; a minority report long delays or unresolved prescription/return problems.

Share of mentions
18%
Strong
๐Ÿ’ฐ

Value for money

Many customers call Lensmart affordable and good value for quality; a few felt the cost wasnโ€™t justified when problems occurred.

Share of mentions
10%
Mixed
โšก

User experience

Ordering and navigation are often described as easy and fast, but several users reported a clunky website or confusing prescription steps.

Share of mentions
10%
Mixed
๐Ÿ”ง

Product quality

Most reviewers report comfortable, well-fitting and visually clear glasses; a small number received glasses with incorrect or unclear prescriptions.

Share of mentions
15%
Strong
๐Ÿ“ž

Communication

Frequent comments praise fast, helpful replies and proactive support; however a few reviews describe repetitive, unhelpful responses.

Share of mentions
21%
Strong
โญ

Overall experience

Overall impressions skew positive, with many repeat buyers and satisfied customers; some reviewers report negative end-to-end experiences including returns.

Share of mentions
27%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

A
Angi
trustpilot.com Oct 01, 2025

I loved my glasses!

I ordered the "Aubrielle" Cat-eye Glasses, and was not...

K
Kgotso Mofokeng
trustpilot.com Oct 01, 2025

The service I got was wonderful

The service I got was wonderful, I mean it was painful losing my package in transit . But the assi...

M
M Coulton
trustpilot.com Oct 01, 2025

Excellent quality products

Excellent quality product...

G
Gale Knight
trustpilot.com Oct 01, 2025

Easy to order, top quality glasses, very happy.

Very wide range of styles and sizes to suit everyone. Ordering easy. Very...

O
Olivia Malcher
trustpilot.com Oct 01, 2025

Fast replies and quick solutions.

Fast replies and...

t
tr.asssh
trustpilot.com Oct 01, 2025

I've got two glasses from lensmartโ€ฆ

I've got two glasses from lensmart through a partnership and I've been wearing them everyday since!...

N
Nilsa Perez
trustpilot.com Oct 01, 2025

Lensmart had my back

When I initially made my order, I triple check the prescription numbers to make sure everything was correct but for some reason mis...

S
Shenika Dollie
trustpilot.com Oct 01, 2025

Good value for money

Honestly, Iโ€™m so impressed with Lensmart! The quality of the specs is amazing, and they look even better in person than I expected. Commun...

H
Hsar Bani
trustpilot.com Oct 01, 2025

Very Happy

It was very easy to order, everything was fast and efficient. The team was als...

K
Keabetswe Tsotetsi
trustpilot.com Oct 01, 2025

Best service ever

Best service ever The lens, the frame, I'm extremely satisfied with the service, quality is best and...

Z
Zintle
trustpilot.com Oct 01, 2025

Second to none customer service

I am completely impressed with their professional...

T
Tee
trustpilot.com Oct 01, 2025

Awesome

Awesome! I received...

B
Bea
trustpilot.com Oct 01, 2025

Great experience with LenVery Helpful and Responsive!

Great experience with Lensmart! Their customer servi...

A
Attila Okolicsรกnyi
trustpilot.com Oct 01, 2025

Very good store

Very good store! E...

A
Ann
trustpilot.com Oct 01, 2025

Pleased

They are quick to answer your questions should you need one and I received my glasses pretty quickly and...

h
hanaรฉ marous
trustpilot.com Oct 01, 2025

The quality is amazing

The quality is amazing, everything l...

K
Kanchan
trustpilot.com Oct 01, 2025

Fraudulent Company!

They do not deserve any stars at all. Do not buy from this company. Firstly, I received the glasses after more than a month. They are not professional...

C
Chantal cook
trustpilot.com Oct 01, 2025

I gave them the wrong prescription soโ€ฆ

I gave them the wrong prescription so my glasses werenโ€™t right ( a fault of my own). They were very acc...

B
Br Ma
trustpilot.com Oct 01, 2025

The customer service team was reallyโ€ฆ

The customer service team was really eager to help me out. The item I ordered came in great condition with its own pack and cloth. For the affordable...

A
Andressa Petarli
trustpilot.com Oct 01, 2025

Terrible Experience โ€“ Avoid This Store!

As an online store, they clearly do not care about customer satisfaction or your money. I ordered two pairs of glasses, and neither of them worked for...

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Conclusion

Customer feedback for Lensmart is mixed but leans positive: many users report affordable prices, good-quality frames and fast, helpful customer support. Several reviewers praised quick fixes for prescription errors and repeat purchases, indicating consistent product satisfaction for many buyers. However, a subset of reviews detail long shipping times, unclear prescriptions and difficulty obtaining returns or refunds, so those are known risks. Consumers should double-check prescriptions, review return and verification policies before ordering, and contact support promptly if a problem arises.