Customer feedback for Lensmart is mixed but leans positive: many users report affordable prices, good-quality frames and fast, helpful customer support. Several reviewers praised quick fixes for prescription errors and repeat purchases, indicating consistent product satisfaction for many buyers. However, a subset of reviews detail long shipping times, unclear prescriptions and difficulty obtaining returns or refunds, so those are known risks. Consumers should double-check prescriptions, review return and verification policies before ordering, and contact support promptly if a problem arises.
Examples from available reviews (Jan 2023 – Feb 2026).
Smooth online purchase, quick delivery, affordable comfortable eyeglasses.
“What impressed me the most was the quality of the glasses themselves!”
Support quickly assisted and corrected the prescription error.
“support who was able to assist me quickly and fix the error!”
Customer couldn't return glasses and felt company blamed them unfairly.
“they blamed my prescription”
Customer received a well-packaged, affordable product and great service.
“The customer service team was really eager to help me out.”
Most reviewers describe quick issue resolution and timely deliveries; a minority report long delays or unresolved prescription/return problems.
Many customers call Lensmart affordable and good value for quality; a few felt the cost wasn’t justified when problems occurred.
Ordering and navigation are often described as easy and fast, but several users reported a clunky website or confusing prescription steps.
Most reviewers report comfortable, well-fitting and visually clear glasses; a small number received glasses with incorrect or unclear prescriptions.
Frequent comments praise fast, helpful replies and proactive support; however a few reviews describe repetitive, unhelpful responses.
Overall impressions skew positive, with many repeat buyers and satisfied customers; some reviewers report negative end-to-end experiences including returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company responded quickly and resolved the issue successfully.
“I received a very quick response and the problem was solved.”
Extremely satisfied with products and service; will buy again.
“I am extremely satisfied with the products and service!”
Lensmart confirmed prescription and delivered perfect, stylish lenses.
“LensSmart emailed me multiple times to ensure that my prescription was correct”
Reviewer appreciated professional and supportive communication throughout the process.
“I truly appreciate your professionalism and assistance throughout the process.”
Support was professional and made re-ordering easy after damage.
“The customer support agents were incredibly professional”
Refund was processed quickly and customer service handled it well.
“When I requested a refund, it was processed quickly and without any hassle.”
Haven't received order yet, but customer service was impressively responsive.
“my first experience with customer service was amazing.”
Progressive lenses were clear but frames disappointed; return was smooth.
“The lens prescription was spot on!”
Communication provided constant updates and glasses were great quality.
“Communication is great, I got constant updates regarding my order.”
Although not received, communication was top-notch and responsive.
“Their communication has been top-notch from start to finish.”
Service was great and efficient; product quality was good.
“Great and efficient service Quality Product”
Customer service corrected a prescription mistake after the order.
“Super customer service”
Delivery often early, frames affordable and high quality.
“Delivery always early ,very affordable,quality frames”
Customer service efficiently corrected an accidental wrong lens order with kindness.
“The customer service was efficient and replied to my emails in a timely manner.”
Good pricing, accurate prescription, and helpful replacement processing.
“the pricing of the frames and lenses are pretty good, and the prescription was accurate too!”
Order delayed for weeks and customer service failed to provide clear shipping.
“no one contacted me about it — I had to reach out myself.”
Customer experienced inaccurate measurements and unhelpful returns process.
“their 30 day return policy & 365 days warranty is Fake, Lure & Scam.”
Received glasses and sunglasses quickly; overall solid product.
“pretty solid and it came very fast!”
Repeat buyer praised easy ordering, high quality, and smooth replacement.
“This is my second purchase from Lensmart and I absolutely love them!”
Support responded quickly and was helpful.
“Quick response! Helpful support!”
Customer received stylish cat-eye frames and was very satisfied.
“The frames were truly everything & more!”
Package was lost but support responded quickly and assisted.
“assistance I got from lensmart has been quick awesome”
Products were excellent quality and customer service was great.
“Excellent quality products”
Ordering was easy and glasses fit comfortably with good quality.
“Ordering easy.”
Support provided fast replies and quick solutions.
“Fast replies and quick solutions.”
Received two stylish glasses and wears them every day.
“I've been wearing them everyday since!”
Support quickly assisted and corrected the prescription error.
“support who was able to assist me quickly and fix the error!”
Good quality glasses, smooth communication, and affordable prices.
“the prices are super affordable too.”
Ordering was easy and team communicated with fast responses.
“The team was also very communicative”
Customer extremely satisfied with the lens, frame, service, and prices.
“I'm extremely satisfied with the service, quality is best”
Customer highly impressed by professionalism and exceptional customer service.
“I am completely impressed with their professionalism and customer service, it is second to none.”
Received answers to questions and had an awesome experience.
“I received answers to questions”
Customer service was helpful and responsive; great overall experience.
“Their customer service is very helpful and responsive.”
Customer felt the store was very good and everything fine.
“Very good store! Everything is fine!”
Support answered quickly; glasses arrived fast and customer recommends.
“They are quick to answer your questions should you need one”
Quality is amazing and products look great while affordable.
“The quality is amazing”
Glasses arrived late with unclear lenses and poor customer service.
“Their prescription glasses are not clear”
Company accommodated a wrong prescription and offered correct lenses.
“They were very accommodating and offered to send me the correct lenses.”
Customer received a well-packaged, affordable product and great service.
“The customer service team was really eager to help me out.”
Customer couldn't return glasses and felt company blamed them unfairly.
“they blamed my prescription”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lensmart is an online eyewear retailer that offers prescription eyeglasses, sunglasses, frames and lens options directly to consumers. The site typically allows customers to choose frame styles, upload prescriptions and select lens add-ons, with multiple payment and shipping options. This summary helps consumers quickly assess customer feedback when researching Lensmart’s service, products and policies.