Reviews for LexMod show mixed experiences focused on delivery and customer support. One customer received a well-packed, undamaged bench, praising comfort and price; another reported a cancelled delivery and poor communication that led to extra cost. If you consider ordering, verify delivery scheduling, cancellation policies, and customer-service contact options beforehand. On delivery, inspect packaging and items immediately and document any issues to support claims. These precautions can help consumers manage the mixed delivery and communication outcomes reflected in reviews.
Examples from available reviews (Nov 2016 – Feb 2026).
Bench arrived promptly, well-packaged, comfortable, and offered good value.
“The bench is so beautiful and comfortable and the price was so reasonable.”
Customer service and delivery communication were poor and costly.
“their CS and delivery is horrible”
Delivery experiences are mixed: one buyer reports prompt delivery and intact packaging, another reports a cancelled delivery that caused extra cost and inconvenience.
One reviewer described the bench as reasonably priced and better than more expensive alternatives; there are no contrary price/value comments.
Shopping UX varies: one customer called the purchase easy and fun, while another described stress and wasted time due to a cancelled delivery.
Product quality is positively described by one buyer (well packed, undamaged, comfortable); another reviewer could not assess quality due to nondelivery.
Customer communication is inconsistent: one review praises responsive customer care, another reports lack of communication around delivery and unanswered questions.
Overall impressions diverge: one reviewer highly recommends LexMod for quality and price, another warns against ordering because of delivery and CS failures.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Collected.reviews (1) · Trustpilot (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Customer service and delivery communication were poor and costly.
“their CS and delivery is horrible”
Longtime customer reports consistently timely deliveries and good customer service.
“Ive been purchasing from LexMod for six years and I only had great experiences.”
Delivery was repeatedly delayed over a year despite promised dates.
“delivery date has been pushed to April 2022 - over 13 months since I ordered.”
Order was charged despite being out of stock and very delayed.
“My credit card was charged on 11/8 even though they knew they did not have the item in stock.”
I want to thank lexmod for an easy and fun shopping experience. We placed an order for the bench and it came packed in three layer protecting it. No damage whatsoever. The bench is so beautiful and comfortable and the price was so reasonable. It was delivered promptly, and product was as expected! Better than the more expensive ones that I have seen. It is now my favorite piece of furniture. I also had no problems when checking out since the customer care reps were so responsive. I would highly recommend the lexmod's products to anyone looking for high quality at a low price! So glad I found it!"
Received wrong-colored chairs and returns process was inconvenient and unhelpful.
“I ordered white chairs and received yellow.”
Delivery dates were unreliable and customer service dishonest.
“Estimated delivery dates aren't reliable and customer service is dishonest”
One chair arrived missing screws and customer service was unreachable.
“one of the orders did not come with all the screws”
Company misrepresented inventory and repeatedly delayed shipping dates.
“They lie about their inventory availability and shipping estimates.”
Customer never received a refund after purchase.
“I never received my refund”
Bed broke on first night and company offered inadequate compensation.
“it broke the first night.”
Customer service ignored cancellation requests and charged high return shipping.
“Customer service ignored me until 3 days later, right after the bed had shipped”
Lamps arrived damaged and company refused to acknowledge damage.
“Both lamps I ordered arrived damaged”
Order shipping failed and customer service handled it poorly and slowly.
“It took them 3 days to even figure out what happened to my order.”
Product backordered and stock dates repeatedly changed, so order canceled.
“A week later, the stocking date changed to another week later.”
Chairs were good quality but delivery and communication were poor.
“Delivery took about two months and only seemed to go through once I tried to cancel the order.”
Customer was double charged and hasn't received a refund after return.
“I was double charged and received double the merchandise”
Shipping was delayed and customer service was condescending and dishonest.
“Nothing was represented to me honestly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LexMod is an online furniture retailer that sells home furnishings directly to consumers. Shoppers commonly evaluate product images, delivery options, packaging, and customer support when researching LexMod products. This profile is intended to help consumers quickly find review-based information about ordering, delivery, and product condition.