Reviews Analyzed
21
We Collect & Analyze Reviews
Lily and Bean
Experiences & Reviews
Lily and Bean is an online fashion accessories brand selling handbags, clutches and personalised leather or beaded items directly to consumers. People researching the brand typically check product photos, delivery lead times, customisation options, and refund/returns policies before buying. Verify current shipping estimates and buyer-protection options when ordering.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
13d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Delivery performance is mixed: some buyers get fast, well-packaged orders; many others report long production or shipping delays and missing items.
Share of mentions
Weak
28%
💰
Value for money
Some reviewers describe items as good value for the price, while others call quality mediocre relative to cost.
Share of mentions
Mixed
4%
⚡
User experience
Checkout and site messaging on lead times are reported unclear by multiple customers, causing surprise wait notices post-purchase.
Share of mentions
Mixed
3%
🔧
Product quality
Many customers praise leather, craftsmanship and personalised details; a smaller group report stitching, smell or hardware faults on receipt.
Share of mentions
Mixed
14%
📞
Communication
Customer service experiences vary: several note quick, helpful replies and remedies; others report vague responses, ignored refund requests, or slow updates.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions split: positive product and service reports exist, but a substantial set of reviews describe long waits, refund problems and poor communication.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Lovely leather vanity case
"Lovely leather vanity case - customer service very helpful and expedited my order. Nice qua..."
Sarah Mead
Trustpilot
Oct 01, 2025
Featured for: Positive customer service and value
Really beautiful handbags
"Really beautiful handbags, ama..."
Lucy Ferris
Trustpilot
Oct 01, 2025
Featured for: Short praise: quality and fast delivery
I ordered a hettie and a canvas tote…
"I ordered a hettie and a canvas tote bag, and the bags were gorgeous!! The hettie took a while to come, but the customer service team was so helpful a..."
Annella
Trustpilot
Oct 01, 2025
Featured for: Delay resolved by helpful support
5 months of terrible experience
"I ordered bags in December last year. Bags were supposed to be shipped in January, however the shipment took place only in April (4 months delay). I h..."
ULYASHCHENKO IRINA
Trustpilot
Oct 01, 2025
Featured for: Comprehensive negative: delays, defects, refunds
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Marley Ridge
trustpilot.com
Oct 01, 2025
I was shopping for my Girlfriends…
I was shopping for my Girlfriends birthday and these were absolutely perfect, and it came when it said it was going to, no delays and completely s...
K
Katherine Amphlett
trustpilot.com
Oct 01, 2025
What on earth are you replying to
What on earth are you replyin...
E
Em
trustpilot.com
Oct 01, 2025
Still waiting three months on for my Hettie bag worst shopping experience for a bag I’ve ever had!
I ordered a bag in June 25 and I am still waiting mid September 25. At first I accepted the long lead times, but after 3 months of delays, broken prom...
L
Lucy Ferris
trustpilot.com
Oct 01, 2025
Really beautiful handbags
Really beautiful handbags, ama...
K
Katherine
trustpilot.com
Oct 01, 2025
Scam
Brought an item, didn’t arrive after a month, contacted customer support. They agreed to cancel purchase and refund, 20 days la...
S
Sarah Mead
trustpilot.com
Oct 01, 2025
Lovely leather vanity case
Lovely leather vanity case - customer service very helpful and expedited my order. Nice qua...
E
Eliza
trustpilot.com
Oct 01, 2025
I ordered beaded totes from Lily & Bean…
I ordered beaded totes from Lily & Bean for my bridesmaids for my hen do and they are amazing!! I lov...
A
Annella
trustpilot.com
Oct 01, 2025
I ordered a hettie and a canvas tote…
I ordered a hettie and a canvas tote bag, and the bags were gorgeous!! The hettie took a while to come, but the customer service team was so helpful a...
R
Rosie Frewer
trustpilot.com
Oct 01, 2025
Still waiting for my delivery which I…
Still waiting for my delivery which I wanted for my holiday and was supposed to...
A
Angela H
trustpilot.com
Oct 01, 2025
Misleading delivery times
Same experience as another reviewer. Absolutely zero indication as to lead times on the website. It's only after you have paid that you receive notifi...
G
Grace Havasy
trustpilot.com
Oct 01, 2025
Worse than one star!
Worse than one star!! I ordered a bag over 2 months ago.. paid in full.. never received it and have asked for my money ba...
G
Grace Mills
trustpilot.com
Oct 01, 2025
Very poor customer service so far
Hate to leave a bad review but really disappointed. Ordered a gift for a wedding on Wednesday (a week ahead of time) as the website said it would arri...
C
Customer
trustpilot.com
Oct 01, 2025
5 star service
I purchased a bag and there was some delay with it coming from the manufacturer...
M
Michelle Gruber
trustpilot.com
Oct 01, 2025
A Replacement Handbag
My children bought me a rainbow handbag embroidered with MOMMY for Mothers Day. One of the little rods connecting the bamboo handles fell off somewher...
U
ULYASHCHENKO IRINA
trustpilot.com
Oct 01, 2025
5 months of terrible experience
I ordered bags in December last year. Bags were supposed to be shipped in January, however the shipment took place only in April (4 months delay). I h...
C
Claire O
trustpilot.com
Oct 01, 2025
Average
High price for mediocre quality. But worst part is the wait. If you do...
W
Wande
trustpilot.com
Oct 01, 2025
I ordered a tote bag from this vendor…
I ordered a tote bag from this vendor based on the review of an influencer, biggest mistake ever. My order was on February 27, 2025 for $233. I have e...
L
Lynda Radford
trustpilot.com
Oct 01, 2025
The delivery times are a lot longer…
The delivery times are a lot longer than they say and I had to chase several times n what’s app, they did reply though, the item are nice I ordered tw...
L
Lana Sitova
trustpilot.com
Oct 01, 2025
31.12.2024 made order and never received
31.12.2024 made order. And never received. Today I have issued a refund process with paypal. Hope I can resolve it. I relied greatly on...
P
PETER BLAIR
trustpilot.com
Oct 01, 2025
Poor Delivery and Communication
Ordered 3 items on 1/1/25. 2 received after 7 w...
Conclusion
Reviews for Lily and Bean show a clear split: many customers praise the look, personalised details and packaging of the products, while a notable group report long production or shipping delays and difficulties obtaining refunds. Customer service is described as very helpful in some cases—resolving delays or sending replacements—but other reviewers say replies were vague or absent. If you consider buying, confirm current lead times, review the returns/refund policy, and use a payment method with buyer protection. Those precautions help set expectations for delivery and dispute resolution.