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We Collect & Analyze Reviews

Lily and Bean
Experiences & Reviews

Lily and Bean is an online fashion accessories brand selling handbags, clutches and personalised leather or beaded items directly to consumers. People researching the brand typically check product photos, delivery lead times, customisation options, and refund/returns policies before buying. Verify current shipping estimates and buyer-protection options when ordering.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 43%
Latest Review 13d
Overall Rating
2.6

Our Analysis

๐ŸŽฏ

Service quality

Delivery performance is mixed: some buyers get fast, well-packaged orders; many others report long production or shipping delays and missing items.

Share of mentions
28%
Weak
๐Ÿ’ฐ

Value for money

Some reviewers describe items as good value for the price, while others call quality mediocre relative to cost.

Share of mentions
4%
Mixed
โšก

User experience

Checkout and site messaging on lead times are reported unclear by multiple customers, causing surprise wait notices post-purchase.

Share of mentions
3%
Mixed
๐Ÿ”ง

Product quality

Many customers praise leather, craftsmanship and personalised details; a smaller group report stitching, smell or hardware faults on receipt.

Share of mentions
14%
Mixed
๐Ÿ“ž

Communication

Customer service experiences vary: several note quick, helpful replies and remedies; others report vague responses, ignored refund requests, or slow updates.

Share of mentions
20%
Weak
โญ

Overall experience

Overall impressions split: positive product and service reports exist, but a substantial set of reviews describe long waits, refund problems and poor communication.

Share of mentions
30%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Marley Ridge
trustpilot.com Oct 01, 2025

I was shopping for my Girlfriendsโ€ฆ

I was shopping for my Girlfriends birthday and these were absolutely perfect, and it came when it said it was going to, no delays and completely s...

K
Katherine Amphlett
trustpilot.com Oct 01, 2025

What on earth are you replying to

What on earth are you replyin...

E
Em
trustpilot.com Oct 01, 2025

Still waiting three months on for my Hettie bag worst shopping experience for a bag Iโ€™ve ever had!

I ordered a bag in June 25 and I am still waiting mid September 25. At first I accepted the long lead times, but after 3 months of delays, broken prom...

L
Lucy Ferris
trustpilot.com Oct 01, 2025

Really beautiful handbags

Really beautiful handbags, ama...

K
Katherine
trustpilot.com Oct 01, 2025

Scam

Brought an item, didnโ€™t arrive after a month, contacted customer support. They agreed to cancel purchase and refund, 20 days la...

S
Sarah Mead
trustpilot.com Oct 01, 2025

Lovely leather vanity case

Lovely leather vanity case - customer service very helpful and expedited my order. Nice qua...

E
Eliza
trustpilot.com Oct 01, 2025

I ordered beaded totes from Lily & Beanโ€ฆ

I ordered beaded totes from Lily & Bean for my bridesmaids for my hen do and they are amazing!! I lov...

A
Annella
trustpilot.com Oct 01, 2025

I ordered a hettie and a canvas toteโ€ฆ

I ordered a hettie and a canvas tote bag, and the bags were gorgeous!! The hettie took a while to come, but the customer service team was so helpful a...

R
Rosie Frewer
trustpilot.com Oct 01, 2025

Still waiting for my delivery which Iโ€ฆ

Still waiting for my delivery which I wanted for my holiday and was supposed to...

A
Angela H
trustpilot.com Oct 01, 2025

Misleading delivery times

Same experience as another reviewer. Absolutely zero indication as to lead times on the website. It's only after you have paid that you receive notifi...

G
Grace Havasy
trustpilot.com Oct 01, 2025

Worse than one star!

Worse than one star!! I ordered a bag over 2 months ago.. paid in full.. never received it and have asked for my money ba...

G
Grace Mills
trustpilot.com Oct 01, 2025

Very poor customer service so far

Hate to leave a bad review but really disappointed. Ordered a gift for a wedding on Wednesday (a week ahead of time) as the website said it would arri...

C
Customer
trustpilot.com Oct 01, 2025

5 star service

I purchased a bag and there was some delay with it coming from the manufacturer...

M
Michelle Gruber
trustpilot.com Oct 01, 2025

A Replacement Handbag

My children bought me a rainbow handbag embroidered with MOMMY for Mothers Day. One of the little rods connecting the bamboo handles fell off somewher...

U
ULYASHCHENKO IRINA
trustpilot.com Oct 01, 2025

5 months of terrible experience

I ordered bags in December last year. Bags were supposed to be shipped in January, however the shipment took place only in April (4 months delay). I h...

C
Claire O
trustpilot.com Oct 01, 2025

Average

High price for mediocre quality. But worst part is the wait. If you do...

W
Wande
trustpilot.com Oct 01, 2025

I ordered a tote bag from this vendorโ€ฆ

I ordered a tote bag from this vendor based on the review of an influencer, biggest mistake ever. My order was on February 27, 2025 for $233. I have e...

L
Lynda Radford
trustpilot.com Oct 01, 2025

The delivery times are a lot longerโ€ฆ

The delivery times are a lot longer than they say and I had to chase several times n whatโ€™s app, they did reply though, the item are nice I ordered tw...

L
Lana Sitova
trustpilot.com Oct 01, 2025

31.12.2024 made order and never received

31.12.2024 made order. And never received. Today I have issued a refund process with paypal. Hope I can resolve it. I relied greatly on...

P
PETER BLAIR
trustpilot.com Oct 01, 2025

Poor Delivery and Communication

Ordered 3 items on 1/1/25. 2 received after 7 w...

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Conclusion

Reviews for Lily and Bean show a clear split: many customers praise the look, personalised details and packaging of the products, while a notable group report long production or shipping delays and difficulties obtaining refunds. Customer service is described as very helpful in some casesโ€”resolving delays or sending replacementsโ€”but other reviewers say replies were vague or absent. If you consider buying, confirm current lead times, review the returns/refund policy, and use a payment method with buyer protection. Those precautions help set expectations for delivery and dispute resolution.