Lily and Bean
Experiences & Reviews
Lily and Bean is an online fashion accessories brand selling handbags, clutches and personalised leather or beaded items directly to consumers. People researching the brand typically check product photos, delivery lead times, customisation options, and refund/returns policies before buying. Verify current shipping estimates and buyer-protection options when ordering.
Overview & Key Metrics
Our Analysis
Service quality
Delivery performance is mixed: some buyers get fast, well-packaged orders; many others report long production or shipping delays and missing items.
Value for money
Some reviewers describe items as good value for the price, while others call quality mediocre relative to cost.
User experience
Checkout and site messaging on lead times are reported unclear by multiple customers, causing surprise wait notices post-purchase.
Product quality
Many customers praise leather, craftsmanship and personalised details; a smaller group report stitching, smell or hardware faults on receipt.
Communication
Customer service experiences vary: several note quick, helpful replies and remedies; others report vague responses, ignored refund requests, or slow updates.
Overall experience
Overall impressions split: positive product and service reports exist, but a substantial set of reviews describe long waits, refund problems and poor communication.
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Lovely leather vanity case
"Lovely leather vanity case - customer service very helpful and expedited my order. Nice qua..."
Really beautiful handbags
"Really beautiful handbags, ama..."
I ordered a hettie and a canvas toteโฆ
"I ordered a hettie and a canvas tote bag, and the bags were gorgeous!! The hettie took a while to come, but the customer service team was so helpful a..."
5 months of terrible experience
"I ordered bags in December last year. Bags were supposed to be shipped in January, however the shipment took place only in April (4 months delay). I h..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I was shopping for my Girlfriendsโฆ
I was shopping for my Girlfriends birthday and these were absolutely perfect, and it came when it said it was going to, no delays and completely s...
What on earth are you replying to
What on earth are you replyin...
Still waiting three months on for my Hettie bag worst shopping experience for a bag Iโve ever had!
I ordered a bag in June 25 and I am still waiting mid September 25. At first I accepted the long lead times, but after 3 months of delays, broken prom...
Really beautiful handbags
Really beautiful handbags, ama...
Scam
Brought an item, didnโt arrive after a month, contacted customer support. They agreed to cancel purchase and refund, 20 days la...
Lovely leather vanity case
Lovely leather vanity case - customer service very helpful and expedited my order. Nice qua...
I ordered beaded totes from Lily & Beanโฆ
I ordered beaded totes from Lily & Bean for my bridesmaids for my hen do and they are amazing!! I lov...
I ordered a hettie and a canvas toteโฆ
I ordered a hettie and a canvas tote bag, and the bags were gorgeous!! The hettie took a while to come, but the customer service team was so helpful a...
Still waiting for my delivery which Iโฆ
Still waiting for my delivery which I wanted for my holiday and was supposed to...
Misleading delivery times
Same experience as another reviewer. Absolutely zero indication as to lead times on the website. It's only after you have paid that you receive notifi...
Worse than one star!
Worse than one star!! I ordered a bag over 2 months ago.. paid in full.. never received it and have asked for my money ba...
Very poor customer service so far
Hate to leave a bad review but really disappointed. Ordered a gift for a wedding on Wednesday (a week ahead of time) as the website said it would arri...
5 star service
I purchased a bag and there was some delay with it coming from the manufacturer...
A Replacement Handbag
My children bought me a rainbow handbag embroidered with MOMMY for Mothers Day. One of the little rods connecting the bamboo handles fell off somewher...
5 months of terrible experience
I ordered bags in December last year. Bags were supposed to be shipped in January, however the shipment took place only in April (4 months delay). I h...
Average
High price for mediocre quality. But worst part is the wait. If you do...
I ordered a tote bag from this vendorโฆ
I ordered a tote bag from this vendor based on the review of an influencer, biggest mistake ever. My order was on February 27, 2025 for $233. I have e...
The delivery times are a lot longerโฆ
The delivery times are a lot longer than they say and I had to chase several times n whatโs app, they did reply though, the item are nice I ordered tw...
31.12.2024 made order and never received
31.12.2024 made order. And never received. Today I have issued a refund process with paypal. Hope I can resolve it. I relied greatly on...
Poor Delivery and Communication
Ordered 3 items on 1/1/25. 2 received after 7 w...
Conclusion
Reviews for Lily and Bean show a clear split: many customers praise the look, personalised details and packaging of the products, while a notable group report long production or shipping delays and difficulties obtaining refunds. Customer service is described as very helpful in some casesโresolving delays or sending replacementsโbut other reviewers say replies were vague or absent. If you consider buying, confirm current lead times, review the returns/refund policy, and use a payment method with buyer protection. Those precautions help set expectations for delivery and dispute resolution.