Reviewers most commonly report problems with order fulfillment and customer support: late or cancelled shipments, oversold items, and slow or missing refunds appear frequently. Product impressions are split—several customers praise the clothing style and sustainability, while others received wrong, damaged, or poorly sized items. A minority of shoppers describe fast shipping and effective service (for example, prompt replacements or on-time delivery). If you consider purchasing, check current stock confirmations, keep proof of purchase, and allow extra time for shipping; be prepared to follow up persistently with support if issues arise.
Examples from available reviews (Nov 2021 – Feb 2026).
Order canceled for out-of-stock item and refund never received.
“They canceled my order and said they refunded the money.”
Disorganized operations caused sizing, inventory, shipping, and refund problems.
“Everything about this company is a mess.”
Customer service promptly replaced stained pants with a new pair.
“they were super friendly and very promptly sent me a new pair!”
Order shipped within two days and clothing was praised.
“it shipped within 2 days like it said it would.”
Many reviewers report repeated fulfillment problems: late or cancelled shipments, oversold items, wrong sizes, and delays replacing or reshipping orders.
Customers raise financial concerns: delayed or missing refunds, relatively high prices and shipping costs, and small credits offered after problems.
Several reviews note website and inventory issues: incorrect stock listings, unexpected back-orders, and inconsistent online measurements or listings.
Product feedback is mixed: some customers praise the style and materials, while others report wrong, damaged, or poorly sized items on arrival.
Most comments describe slow or missing responses: unanswered emails, unhelpful bots, long hold times, and inconsistent support across channels.
Overall impressions skew negative: frequent frustration with orders and support, though a minority of shoppers note prompt deliveries and helpful replacements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
One of two ordered dresses never arrived and support didn't respond.
“the 2nd dress has not arrived and they are not responding to emails”
Order canceled for out-of-stock item and refund never received.
“They canceled my order and said they refunded the money.”
Received wrong item and experienced unresponsive, slow customer service.
“First item arrived and was a completely incorrect (and horrible) item”
Order canceled twice over suspected fraud and support unhelpful.
“My order got cancelled twice because they perceived me as fraud.”
Jeans arrived damaged and were unusable for the wedding weekend.
“they arrived broken and completely unwearable.”
Received fake shipping notification and long delays before cancellation.
“they'd never actually shipped the dress, they'd oversold it”
Misleading shipping estimates and unresponsive customer service.
“misleading shipping times and unresponsive customer service.”
Express shipping was delayed and one item was missing.
“it was missing one of my 2 items that I ordered.”
Item was backordered without notice and shipping updates were inconsistent.
“the website made no mention of the item being back ordered”
Order not shipped for weeks and company unresponsive to contact attempts.
“it has not shipped (despite it claiming it would take 2-3 business days)”
Received the wrong dress and support gaslighted rather than helped.
“they sent me a dress I didn't order and not the one that I actually ordered”
Customer service promptly replaced stained pants with a new pair.
“they were super friendly and very promptly sent me a new pair!”
Order tracking stalled and customer service was initially unresponsive.
“says shipped 12/15 but never arrived at UPS.”
No shipping updates and customer service unresponsive via email and Instagram.
“Customer service seems non-existent via email and IG.”
No shipping update for two weeks; then unexpectedly marked as sent.
“No update on shipping for 2 weeks”
Disorganized operations caused sizing, inventory, shipping, and refund problems.
“Everything about this company is a mess.”
Reviewer thanks the company for the delivery received.
“thanks for the delivery”
No responses and inconsistent shipping emails suggested orders weren't intended to ship.
“No customer service response at all when emailed multiple times.”
Reviewer loves products but finds them on the expensive side.
“it is on the more expensive side though.”
Order shipped within two days and clothing was praised.
“it shipped within 2 days like it said it would.”
I have been a loyal customer of Lisa Says Gah for more than a year now. I purchased my daughter's birthday boots online. Lisa Says Gah messed up on my order and delivered the wrong size so I requested for a replacement. They asked me to send back the boots so they can ship out another pair, which I did. More than 7 days passed and they still haven't shipped out my order yet! I have no idea what happened because my email clearly showed the right size to be delivered. I was very disappointed because the boots are for my daughter's birthday and I would have to look for an alternative gift for her.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lisa Says Gah is a womenswear brand and online retailer offering boutique-style clothing and accessories. People searching for "Lisa Says Gah reviews" typically look for information about product fit, shipping, returns, and customer service experiences. This summary focuses on reported buyer experiences across recent customer reviews to help shoppers evaluate order and post-purchase risks.