The only review says the product did not match its description and describes customer service as rude and unresponsive. With no other reviews, there are no recurring positives to compare. A numeric rating appears alongside the written complaint, leaving little to cross-check.
Examples from available reviews (Feb 2026).
Product differed from description and customer service was rude and unresponsive.
“I'm so disappointed with the service and the management team.”
The only review describes poor service and says support staff were unresponsive. Since it’s the single entry, this is a one-off negative observation.
There are no direct remarks about price or value. Value for money can’t be judged beyond the product-description issue mentioned in the lone review.
The reviewer reports a bad buying experience tied to a product mismatch and trouble reaching helpful service. With just one account, this remains an isolated user-experience report.
The review says the product differed from its description, pointing to an accuracy problem in this case. No other product-quality comments appear.
The single review calls customer service communication rude and unresponsive. Nothing else is available to show whether this happens often.
The one review describes an overall negative result driven by a product mismatch and poor support. With so little input, broader trends or rating splits can’t be determined.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
I placed an order for Yale lever trim. Shipping was faster than expected. I will say the company kept in touch with me about the length of time for shipping, which by the way is 5-6 weeks and not advertised until AFTER the order is placed. However, the product did not look as described. I'm disappointed for receiving a different thing for the price I paid. I emailed them explaining the situation, but I got no response to my emails for several days. When they called me back, the agent was so rude and unhelpful. Something I didn’t expect! I’m so disappointed with the service and the management team. I’ll advise potential customers to stay away from the Lock & hinge! It's not worth your bucks!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LockAndHinge sells door hardware for homes and commercial buildings. Its catalog includes deadbolts, latch sets, hinges, and mounting plates, with options like stainless steel and brass. Each product page lists technical specs, ANSI/BHMA compliance details, and installation guides. Customers can order through the online store or set up trade accounts for contractors. Support can help with parts lookup and provide warranty paperwork on request.