Skip to content
We Collect & Analyze Reviews

LockAndHinge
Experiences & Reviews

LockAndHinge is an online retailer focused on door hardware such as locks, levers, hinges and related fittings. Consumers researching the company typically look for detailed product specifications, accurate imagery, finish options and transparent shipping lead times. Review readers often prioritize reports about description accuracy, delivery schedules, and post-purchase communication when deciding whether to buy.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1452d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Delivery arrived faster than expected, but the reviewer reports poor after-sales service and an unhelpful, rude agent.

Share of mentions
17%
Weak
💰

Value for money

Reviewer felt the item did not match its description and expressed that the product was not worth the price paid.

Share of mentions
17%
Weak
⚡

User experience

Ordering experience harmed by shipping lead time disclosed only after purchase (reported as a 5–6 week wait).

Share of mentions
17%
Weak
🔧

Product quality

Customer reports the received product differed from its description and appearance, causing disappointment with the purchase.

Share of mentions
17%
Weak
📞

Communication

Emails went unanswered for several days and the subsequent phone contact was described as rude and unhelpful.

Share of mentions
16%
Weak
⭐

Overall experience

Single review expresses strong dissatisfaction and advises other shoppers to avoid the company due to multiple issues.

Share of mentions
16%
Weak

View all 1 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

F
Federico
Collected.reviews Nov 07, 2021

Yale lever trim

I placed an order for Yale lever trim. Shipping was faster than expected. I will say the company kept in touch with me about the length of time for shipping, which by the way is 5-6 weeks and not advertised until AFTER the order is placed. However, the product did not look as described. I'm disappointed for receiving a different thing for the price I paid. I emailed them explaining the situation, but I got no response to my emails for several days. When they called me back, the agent was so rude and unhelpful. Something I didn’t expect! I’m so disappointed with the service and the management team. I’ll advise potential customers to stay away from the Lock & hinge! It's not worth your bucks!

Share Your Experience

Help other customers by sharing your experience with LockAndHinge. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Available reviews point to problems with product description accuracy, delayed or undisclosed lead times, and slow or rude customer communication. One reviewer reported a 5–6 week shipping window revealed only after ordering and received an item that "did not look as described." Prospective buyers should confirm exact product images, finishes and estimated delivery before purchase, and request written confirmation of lead times. Keep order confirmations and all correspondence to document any discrepancies for returns or disputes.