Reviews often point to problems with ordering and after-sale help. Customers mention missing tracking, late or never-delivered orders, and refunds that don’t come back. Several say items failed early, including leggings that tore, dresses that stretched out, and zippers that broke. One review stands out for fast delivery and easy returns.
Examples from available reviews (Jun 2020 – Mar 2026).
Coat never shipped on promised timeline and no updates.
“still haven’t heard a thing.”
Leggings developed a hole after few wears and warranty required receipt.
“They have a hole in the waste already”
Accidental duplicate orders and unresponsive customer service prevented resolution.
“Zero customer service.”
Consistently efficient ordering with fast shipping and prompt returns.
“Orders are received within 3-5 days.”
Reviews repeatedly describe customer service that doesn’t respond. People mention emails going unanswered, no phone support, and cases like wrong items or duplicate orders that never get resolved.
Multiple customers say they were charged but never received their order, or had to wait a long time for a refund. Some also mention costly repairs and warranty rules that require the original receipt.
Tracking details are often missing, and shipping updates frequently don’t arrive. One review praises 3–5 day delivery and quick returns, but that kind of experience appears uncommon.
Several reviews describe clothing that fails after limited wear, including holes, stretched fabric, and broken zippers. A few customers report high repair costs or say they were told the problem was the retailer’s responsibility.
Customers describe weak communication around shipping delays and warehouse problems. One review also questions regional pricing and market representation, suggesting gaps in the information provided.
Most reviews focus on slow or absent support and concerns about durability. One clearly different review describes smooth fulfillment, highlighting a sharp split in experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Quotes shortened · As of: March 2026
Coat never shipped on promised timeline and no updates.
“still haven’t heard a thing.”
Company lists prices in US dollars and seems not Canadian.
“this company purports to be Canadian, but all its prices and reviews are from the US.”
Leggings developed a hole after few wears and warranty required receipt.
“They have a hole in the waste already”
Tried to return sale item but company refused without explanation.
“there was no mention of sale items being final sale at checkout”
Customer service unresponsive and staff lack product knowledge.
“To this day I have yet to receive a response to a purchase product.”
Received the wrong mat version and manager never replied.
“the manger has never replied .”
Dress stretched after one wearing and company blamed retailer.
“The dress I purchased was so badly stretched out”
Customer service unresponsive; no phone support and emails unanswered.
“Customer service is non existent.”
Accidental duplicate orders and unresponsive customer service prevented resolution.
“Zero customer service.”
Received wrong item and customer service did not respond.
“I ordered a jacket and received a dress.”
Difficult returns in Europe, inconsistent sizing, and rude service.
“Worst customer service ever.”
Order delayed and poor communication about warehouse outage.
“I placed my order 3 weeks ago and it still hasn't shipped.”
Zippers failed on two coats and repairs were expensive.
“Zipper busted in both.”
Order never arrived though payment was taken from my account.
“nothing ever came but the money was taken out of my account.”
Ordered jackets with no tracking and support has not responded.
“I didn’t receive a track number.”
Items delivered in opened packaging with a missing item and ignored support.
“they sent my items in an already open bag”
Received wrong colors and company required customer-paid return.
“the dress was bright pink fuschia and the shirt was a mint green.”
Consistently efficient ordering with fast shipping and prompt returns.
“Orders are received within 3-5 days.”
Returned items but refund delayed and customer service unresponsive.
“Still no refund. Awful customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lole is a Montreal apparel brand that designs and sells women’s activewear and outerwear. It sells jackets, leggings, dresses, and lifestyle pieces. Shoppers can buy through the company’s online store and selected retail partners. Product pages highlight technical fabrics and seasonal collections. The site also lists sizing charts and item-specific care instructions.