Lole
Reviews & Experiences
We've collected and analyzed customer feedback for Lole to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jun 2020 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (19) · Quotes shortened · As of: February 2026
Coat never shipped on promised timeline and no updates.
“still haven’t heard a thing.”
Company lists prices in US dollars and seems not Canadian.
“this company purports to be Canadian, but all its prices and reviews are from the US.”
Leggings developed a hole after few wears and warranty required receipt.
“They have a hole in the waste already”
Tried to return sale item but company refused without explanation.
“there was no mention of sale items being final sale at checkout”
Customer service unresponsive and staff lack product knowledge.
“To this day I have yet to receive a response to a purchase product.”
Received the wrong mat version and manager never replied.
“the manger has never replied .”
Dress stretched after one wearing and company blamed retailer.
“The dress I purchased was so badly stretched out”
Customer service unresponsive; no phone support and emails unanswered.
“Customer service is non existent.”
Accidental duplicate orders and unresponsive customer service prevented resolution.
“Zero customer service.”
Received wrong item and customer service did not respond.
“I ordered a jacket and received a dress.”
Difficult returns in Europe, inconsistent sizing, and rude service.
“Worst customer service ever.”
Order delayed and poor communication about warehouse outage.
“I placed my order 3 weeks ago and it still hasn't shipped.”
Zippers failed on two coats and repairs were expensive.
“Zipper busted in both.”
Order never arrived though payment was taken from my account.
“nothing ever came but the money was taken out of my account.”
Ordered jackets with no tracking and support has not responded.
“I didn’t receive a track number.”
Items delivered in opened packaging with a missing item and ignored support.
“they sent my items in an already open bag”
Received wrong colors and company required customer-paid return.
“the dress was bright pink fuschia and the shirt was a mint green.”
Consistently efficient ordering with fast shipping and prompt returns.
“Orders are received within 3-5 days.”
Returned items but refund delayed and customer service unresponsive.
“Still no refund. Awful customer service.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Lole
We've collected and analyzed customer feedback for Lole to provide you with unbiased insights.