The available review highlights concerns about product condition on arrival and slow delivery, but also notes responsive customer support. Prospective buyers should inspect photos and condition policies, check LOOMY's shipping and returns terms, and look for multiple verified reviews before purchasing. If you receive a damaged or used item, document the issue and contact customer support promptly. These steps help protect your purchase and clarify expectations when evaluating LOOMY.
Examples from available reviews (Dec 2021 – Feb 2026).
The rug arrived used and of poor quality after delayed delivery.
“The quality of the item is undoubtedly poor and it looks used.”
Reviewer reports slow delivery and general service-related frustration; the delivery delay negatively affected the purchase experience.
No clear mentions of price or perceived value in the available review, so value-for-money cannot be assessed from these reviews.
The review does not reference website or app experience, checkout, or usability, so user-experience signals are absent.
Item described as poor quality and looking used on arrival; the reviewer explicitly advised against recommending the product.
Customer care followed up, listened, and promised to investigate; communication was described positively despite other issues.
Overall impression was negative: the reviewer was frustrated, would not recommend the purchase, though support did engage.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They experienced a large unexpected subscription increase and unresponsive support.
“slugged with a 600% increase in my subscription”
They had connection problems and couldn't reach human support.
“NO option to talk to someone - just a chatbot”
They received a 300% price increase and won't continue using it.
“sent an email stating a 300% price increase”
They cancelled after large price hikes that harmed small businesses.
“Loomly is raising prices 100% (and for some, nearly 300%)”
They faced a 400% price hike and received unhelpful, automated support.
“Greedy, shady, and unresponsive.”
Price rose from $35 to $322 monthly without added value.
“Prices increased from $35/ month to $322/month”
They raised pricing from $300 yearly to $300 monthly, seen as foolish.
“from $300 a year to $300 a month”
They received a sudden 300%+ fee increase with little explanation.
“abruptly raised their monthly fee from $75 to $332”
They enjoy checking fun daily holidays using the service.
“Great to check in on fun daily holidays!”
They were auto-upgraded to a $332 plan, a nearly 900% increase.
“A nearly 900% price increase.”
Great platform but a billing overhaul increased costs sixfold for small agencies.
“my bill jump 6x the normal amount per month”
API limitations prevented posting various media formats and caused account disconnections.
“I can't post videos that are more than a min long.”
Their monthly cost nearly doubled and promised discount proved unavailable.
“we're ineligible for the discount”
They were charged 78% more than advertised on the landing page.
“Their sales landing page said $32 per month.”
They faced a tenfold price increase with only three weeks' notice.
“Price increase of 10X with only 3 weeks notice”
They were billed after cancelling and couldn't contact Loomly for a refund.
“We are now $300+ down and unsure if this will become a monthly issue.”
They were charged for the new plan and lost access to their paid subscription.
“revoked access to my remaining paid subscription”
They imposed a 400% increase with an opt-out and no contact options.
“They just increased prices by 400% with an “opt out” option.”
They refused any refund three months into an annual subscription.
“I think it's shameful that they don't offer some degree of refund”
They were still charged after cancelling and couldn't reach support.
“they STILL charged my card over $300 for the annual fee”
Hey, my name is John and I am a 30 years old guy. I bought an Off Balance rug a few weeks ago from LOOMY company but will not recommend anyone to buy this product. The quality of the item is undoubtedly poor and it looks used. Moreover, the delivery took too long to arrive. I felt frustrated with their services, hence wanted to share my bad experience with others. Thankfully, the customer care executive contacted me and listened properly to what I had to say. After that he promised that he will look after this issue thoroughly until get any solution what can make me happy again
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LOOMY is a consumer-facing brand name that appears in online customer reviews. If you are researching LOOMY, focus on product descriptions, shipping and returns policies, and verified customer feedback. Consumers commonly check delivery times, item condition on arrival, and how the company handles complaints when evaluating LOOMY.