One review describes a product defect and an unsatisfying refund outcome. The reviewer says service handled the return poorly after a flawed tote arrived. Despite the complaint, the numeric rating is fairly high. With only one review, no broader pattern is clear.
Examples from available reviews (Mar 2026).
Received a flawed tote; got only 75% refund and poor service.
“just a plain refund of 75%.”
Service is the main negative theme in the available feedback. The only review describes poor handling of a return and a reduced refund. There are no other service accounts.
Value perceptions hinge on the reimbursement result tied to a defective item. The review says the refund was reduced rather than fully reimbursed. This issue appears only in that single review.
The experience issue starts with receiving a flawed tote and continues through the return process. The reviewer is unhappy with both the resolution and the service interaction. Only one account covers the full experience.
Product quality comes into question because the reviewer says the tote arrived flawed. The review points to a concrete defect, not a vague dislike. No other product-quality comments appear.
Communication is criticized indirectly through the reviewer’s description of poor service. The account suggests gaps in how the return and refund were managed. No other feedback spells out specific communication problems.
The overall picture blends a product defect and a disputed refund outcome with a relatively high numeric rating. The single review points to weaknesses in returns and how service resolves issues. The small sample is not enough to judge overall satisfaction or division.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
This is absolutely the lousiest return policy I've seen in a very very long time after they sent me low quality tote bag with a large number of flaws in the finish and now I have to chase them to get a refund. Unbelieveble how bad they are. No information provided, no alternatives offered. No response, no apologies, just a plain refund of 75%. Not even the option for 100% return was offered in case of an alternative purchase. Their customer service team is useless too. Very disappointed with their attitude - clearly not keen about the product they are selling or the image they try to create...I doubt I'll buy anything from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Los Angeles Trading runs an online store that sells apparel, accessories, and home goods. Its storefront lists details such as materials, sizing, and shipping options. Shoppers can pay with common online payment methods. For order questions, customers typically can reach the business by email or phone.