In-store experiences draw steady praise for helpful staff and good fit. Several reviewers describe major order and post-purchase problems, including missing deliveries, canceled orders without refunds, and rewards that arrive too late or can’t be used. Online shoppers also point to friction such as having to enter promo codes manually, inconsistent sizing, and inconvenient returns. Overall, boutiques stand out as a strong point, while digital ordering shows repeated breakdowns.
Examples from available reviews (Jan 2023 – Mar 2026).
Paid order never arrived and customer support offered no response.
“I ordered and paid a pair of earrings but never received it.”
Two items' linings broke after first wash, indicating poor quality.
“The lining of TWO of them broke after the FIRST wash.”
Staff Sandy was very helpful and friendly, making reviewer happy.
“Staff sandy very helpful and so friendly (jem)”
Reviewer likes the clothing line and feels chic for any occasion.
“Makes me look really chic and perfect for any occasion!”
Several reviews call out attentive, knowledgeable staff at specific stores. Other accounts describe canceled orders, slow deliveries, and missing refunds that neither staff nor online support resolved. A few mention fast delivery and good packaging, but those sit alongside the delivery and cancellation complaints.
Some reviewers say the materials, cut, and overall quality feel worth the price. Others report rewards arriving too late or refund rules that make the purchase feel less worthwhile. Unusable discounts and refund timing also shape views on whether the pricing feels fair.
Shoppers ask for basics like promo codes that apply automatically and clearer online product labels. Many praise sizing, while others—especially for overseas orders—say it’s inconsistent. Returns and limited pickup options add friction for some.
Many reviews praise fit, design, and fabric across dresses, pants, and vests. One reviewer reports a lining failure after the first wash, standing out as a lone quality issue. Fit and finishing get repeated positive mention during in-store try-ons.
Several reviewers say customer support did not respond or failed to fix problems after purchase. Others mention quick replies and more personal help from staff in-store or through support. Rewards delivery and order-status updates come up as specific weak spots.
Feedback splits between very positive boutique visits and sharply negative online-order incidents. In-store styling help builds repeat shoppers, while unresolved fulfillment issues online drive strong dissatisfaction. Experiences appear strongly tied to whether the purchase happened in-store or online.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer must manually find promo codes and wishes auto-apply functionality.
“Wish the codes could just auto-apply for consumers!”
Paid order never arrived and customer support offered no response.
“I ordered and paid a pair of earrings but never received it.”
Reviewer likes the clothing line and feels chic for any occasion.
“Makes me look really chic and perfect for any occasion!”
Rewards were missing or issued too late, making discounts unusable.
“it came too late for me to enjoy it on time.”
Order was canceled despite bank-confirmed payment and no refund provided.
“I have confirmation from my bank that payment was made.”
Two items' linings broke after first wash, indicating poor quality.
“The lining of TWO of them broke after the FIRST wash.”
Staff Sandy was very helpful and friendly, making reviewer happy.
“Staff sandy very helpful and so friendly (jem)”
Fit and staff assistance satisfied reviewer; staff knowledgeable and helpful.
“Love how Love Bonito pants always fits me.”
Mostly great, but sizing can be inconsistent and returns are inconvenient.
“Sometimes sizing can be a hit or miss especially when it’s overseas”
Vest material and cut were good, but lacks in-store pickup option.
“Material of the vest is really good and the cutting is very nice.”
Staff at Tampines One provided exceptional, attentive customer service.
“TOP NOTCH SERVICE GIVEN BY STAFFS AT TAMPINES ONE.”
In-store service and clothing quality are good, but shipping is slow.
“LB's clothes are all higher quality”
Reviewer loves the recently purchased black dress.
“Great, love the black dress I recently purchased.”
Reviewer praises product quality, design, and positive store experience.
“quality & great design by LB team.”
Sales staff at Waterway Point were friendly and helpful.
“They were friendly and helpful.”
Likes clothing and value, but return policy and size/quality inconsistency are problematic.
“policy of not being able to return and refunded in cash should be changed”
Regular customer enjoys the awesome collections over many years.
“Awesome collections!”
Quality good, but delivery was extremely slow compared to others.
“It was extremely slowwww compare with those online retailers out there.”
Staff were friendly and helpful; requests clearer online product matching labels.
“Went to the store at Ion and all the staffs are friendly and helpful.”
K11 store staff were super friendly and helped with sizing and styling.
“Staff in K11 store super friendly”
Fitting was perfect and product quality and design were praised.
“The fitting is perfect, very good quality and very elegant and stylish designs.”
Fast delivery, well-packed item, and good material quality.
“Fast delivery. Well-packed item. Good quality of material.”
Love, Bonito is a great online shopping destination for women who want to feel confident and stylish. From the moment you enter their website, it is clear that Love, Bonito takes care in crafting each piece with thoughtful yet functional design details.
One thing that stands out about this site is its selection of clothes. Not only do they offer a wide variety of styles, but every item seems to be made with quality materials that will last. I found myself scrolling through pages of dresses, tops, and accessories without ever getting bored.
Another strength of Love, Bonito is their commitment to customer service. When I reached out with a question about sizing via email, I received a prompt response from an actual person (not an automated message), which immediately put me at ease.
Overall, my experience shopping on Love,Bonito was positive and enjoyable. The selection was vast and varied while still being cohesive stylistically-speaking; customer service was quick to respond when needed & product detailing communicates function well across different lifestyles such as work or weekend wear - all aspects anyone looking for affordable confidence boosting wardrobe staples would appreciate
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Love, Bonito is a womenswear brand founded in Singapore, designing and selling apparel and accessories. It runs an online store as well as physical boutiques across Southeast Asia and other markets. Product pages usually list size charts, fabric details, and styling images to help shoppers choose. The brand also shares lookbooks and styling content on its website and social channels to highlight seasonal collections.