Reviews indicate Love, Bonito is consistently praised for in-store staff, fit, and material quality; many shoppers highlight good construction and helpful boutique service. Recurrent issues include slow or inconsistent delivery, problems with rewards or discounts, and occasional payment or refund handling failures — customers specifically mention checking reward validity and delivery timelines. Product defects and sizing inconsistencies appear in a minority of orders; inspect new items and review the return policy before finalizing a purchase. For shoppers who prioritize fit and in-person support, visiting a boutique may reduce sizing and return friction; online buyers should verify discounts at checkout and expect variable shipping times.
Examples from available reviews (Jan 2023 – Feb 2026).
Order was canceled despite bank-confirmed payment and no refund provided.
“I have confirmation from my bank that payment was made.”
Rewards were missing or issued too late, making discounts unusable.
“it came too late for me to enjoy it on time.”
Staff at Tampines One provided exceptional, attentive customer service.
“TOP NOTCH SERVICE GIVEN BY STAFFS AT TAMPINES ONE.”
Two items' linings broke after first wash, indicating poor quality.
“The lining of TWO of them broke after the FIRST wash.”
In-store staff are frequently described as helpful and attentive; issues are concentrated in order/payment handling and some online customer service interactions.
Many reviewers consider pricing fair for quality; a few customers report problems with delayed or unusable rewards that harmed perceived value.
Site navigation and in-store fitting get positive notes, but delivery times, returns policy, and payment/checkout failures are recurring complaints.
Material, fit and construction are often praised; isolated reports describe defective items or inconsistent sizing between units and displays.
Some customers report prompt, personal email replies; others experienced missing reward emails, late notifications, or unhelpful support responses.
Most reviewers report positive shopping experiences, especially in stores, while service, delivery and rewards issues reduce satisfaction for others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer must manually find promo codes and wishes auto-apply functionality.
“Wish the codes could just auto-apply for consumers!”
Paid order never arrived and customer support offered no response.
“I ordered and paid a pair of earrings but never received it.”
Reviewer likes the clothing line and feels chic for any occasion.
“Makes me look really chic and perfect for any occasion!”
Rewards were missing or issued too late, making discounts unusable.
“it came too late for me to enjoy it on time.”
Order was canceled despite bank-confirmed payment and no refund provided.
“I have confirmation from my bank that payment was made.”
Two items' linings broke after first wash, indicating poor quality.
“The lining of TWO of them broke after the FIRST wash.”
Staff Sandy was very helpful and friendly, making reviewer happy.
“Staff sandy very helpful and so friendly (jem)”
Fit and staff assistance satisfied reviewer; staff knowledgeable and helpful.
“Love how Love Bonito pants always fits me.”
Mostly great, but sizing can be inconsistent and returns are inconvenient.
“Sometimes sizing can be a hit or miss especially when it’s overseas”
Vest material and cut were good, but lacks in-store pickup option.
“Material of the vest is really good and the cutting is very nice.”
Staff at Tampines One provided exceptional, attentive customer service.
“TOP NOTCH SERVICE GIVEN BY STAFFS AT TAMPINES ONE.”
In-store service and clothing quality are good, but shipping is slow.
“LB's clothes are all higher quality”
Reviewer loves the recently purchased black dress.
“Great, love the black dress I recently purchased.”
Reviewer praises product quality, design, and positive store experience.
“quality & great design by LB team.”
Sales staff at Waterway Point were friendly and helpful.
“They were friendly and helpful.”
Likes clothing and value, but return policy and size/quality inconsistency are problematic.
“policy of not being able to return and refunded in cash should be changed”
Regular customer enjoys the awesome collections over many years.
“Awesome collections!”
Quality good, but delivery was extremely slow compared to others.
“It was extremely slowwww compare with those online retailers out there.”
Staff were friendly and helpful; requests clearer online product matching labels.
“Went to the store at Ion and all the staffs are friendly and helpful.”
K11 store staff were super friendly and helped with sizing and styling.
“Staff in K11 store super friendly”
Fitting was perfect and product quality and design were praised.
“The fitting is perfect, very good quality and very elegant and stylish designs.”
Fast delivery, well-packed item, and good material quality.
“Fast delivery. Well-packed item. Good quality of material.”
Love, Bonito is a great online shopping destination for women who want to feel confident and stylish. From the moment you enter their website, it is clear that Love, Bonito takes care in crafting each piece with thoughtful yet functional design details.
One thing that stands out about this site is its selection of clothes. Not only do they offer a wide variety of styles, but every item seems to be made with quality materials that will last. I found myself scrolling through pages of dresses, tops, and accessories without ever getting bored.
Another strength of Love, Bonito is their commitment to customer service. When I reached out with a question about sizing via email, I received a prompt response from an actual person (not an automated message), which immediately put me at ease.
Overall, my experience shopping on Love,Bonito was positive and enjoyable. The selection was vast and varied while still being cohesive stylistically-speaking; customer service was quick to respond when needed & product detailing communicates function well across different lifestyles such as work or weekend wear - all aspects anyone looking for affordable confidence boosting wardrobe staples would appreciate
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Love, Bonito is a Singapore-founded women's ready-to-wear brand that sells clothing and accessories via e-commerce and physical boutiques across Asia. The company is known for offering size options and a mix of casual and workwear pieces, with both online shopping and in-store services available.