Reviews Analyzed
21
We Collect & Analyze Reviews
Love, Bonito
Experiences & Reviews
Love, Bonito is a Singapore-founded women's ready-to-wear brand that sells clothing and accessories via e-commerce and physical boutiques across Asia. The company is known for offering size options and a mix of casual and workwear pieces, with both online shopping and in-store services available.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
28d
Overall Rating
4.2
Our Analysis
🎯
Service quality
In-store staff are frequently described as helpful and attentive; issues are concentrated in order/payment handling and some online customer service interactions.
Share of mentions
Strong
18%
💰
Value for money
Many reviewers consider pricing fair for quality; a few customers report problems with delayed or unusable rewards that harmed perceived value.
Share of mentions
Strong
6%
⚡
User experience
Site navigation and in-store fitting get positive notes, but delivery times, returns policy, and payment/checkout failures are recurring complaints.
Share of mentions
Weak
13%
🔧
Product quality
Material, fit and construction are often praised; isolated reports describe defective items or inconsistent sizing between units and displays.
Share of mentions
Strong
24%
📞
Communication
Some customers report prompt, personal email replies; others experienced missing reward emails, late notifications, or unhelpful support responses.
Share of mentions
Weak
7%
⭐
Overall experience
Most reviewers report positive shopping experiences, especially in stores, while service, delivery and rewards issues reduce satisfaction for others.
Share of mentions
Strong
31%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
Worst service SOP
"Automatically cancelled my order due to “unsuccessful payment” when I have confirmation from my bank that payment was made. No refund, no credit, and..."
Dorea
Trustpilot
Oct 01, 2025
Featured for: Automatic cancellation; no refund
Disappointed with the reward…
"Disappointed with the reward experience. I’ve placed multiple orders with this store and noticed two problems: Order LBMY000366459 – I saw a thumbler..."
Serene Lim
Trustpilot
Oct 01, 2025
Featured for: Rewards issued late; no emails
TOP NOTCH SERVICE GIVEN BY STAFFS AT…
"TOP NOTCH SERVICE GIVEN BY STAFFS AT TAMPINES ONE. Especially Ms WAHYU🌹, There’s Another Senior staff and she is the MANAGER-In-Charge of Tampines One..."
Nimi P
Trustpilot
Oct 01, 2025
Featured for: Top-notch in-store service example
HORRIBLE quality.
"HORRIBLE quality. I bought 3 pieces of clothings. The lining of TWO of them broke after the FIRST wa..."
Hm L
Trustpilot
Oct 01, 2025
Featured for: Defective items after first wash
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cher T
trustpilot.com
Oct 01, 2025
Great!!!
Love the clothing line from this company. Makes...
S
Serene Lim
trustpilot.com
Oct 01, 2025
Disappointed with the reward…
Disappointed with the reward experience. I’ve placed multiple orders with this store and noticed two problems: Order LBMY000366459 – I saw a thumbler...
D
Dorea
trustpilot.com
Oct 01, 2025
Worst service SOP
Automatically cancelled my order due to “unsuccessful payment” when I have confirmation from my bank that payment was made. No refund, no credit, and...
H
Hm L
trustpilot.com
Oct 01, 2025
HORRIBLE quality.
HORRIBLE quality. I bought 3 pieces of clothings. The lining of TWO of them broke after the FIRST wa...
P
Peggy Loke
trustpilot.com
Oct 01, 2025
Staff sandy very helpful and so…happy
Staff sandy very helpful and so friendl...
W
Waida Safri
trustpilot.com
Oct 01, 2025
Love, Love bonito!
Great products, great service! Love how Love Bonito pants always fits me. Having small waist but big hip usually hard to find pants that fits perfectl...
J
Jeannie
trustpilot.com
Oct 01, 2025
Mostly good experience
It’s been mostly great. Sometimes sizing can be a hit or miss especially when it’s overseas & returns and refunds can be a bother. So far I’ve only ne...
s
show auct
trustpilot.com
Oct 01, 2025
Material of the vest is really good and…
Material of the vest is really good and the cutting is very nice. Great purchase . However wished that onlin...
N
Nimi P
trustpilot.com
Oct 01, 2025
TOP NOTCH SERVICE GIVEN BY STAFFS AT…
TOP NOTCH SERVICE GIVEN BY STAFFS AT TAMPINES ONE. Especially Ms WAHYU🌹, There’s Another Senior staff and she is the MANAGER-In-Charge of Tampines One...
M
MH
trustpilot.com
Oct 01, 2025
Good and bad
The good: The stores in Hong Kong offer a very pleasant experience for shoppers - they're all comfortable and in-person service is great. LB's clothes...
S
Sonia Cruz
trustpilot.com
Oct 01, 2025
Perfect black dress
Great, love the black dr...
A
Alice Gan
trustpilot.com
Oct 01, 2025
quality & great design by LB team
quality & great design by LB team. I also love the am...
P
Pushpavaly Bhaskaran
trustpilot.com
Oct 01, 2025
Was at Waterway Point happy customer
Was at Waterway Point outlet. Carlene and Alanna was the sales person who served me. They were friendly...
S
Sue
trustpilot.com
Oct 01, 2025
Good in general but room for improvement
In general, my experience with Love Bonito is nice in terms of clothing choice, customer service and value for the prices. However, I think the policy...
Y
YY
trustpilot.com
Oct 01, 2025
Amazing, quality outfits
Awesome collections! And I have been b...
V
V
trustpilot.com
Oct 01, 2025
Kinda like my recent purchase
Kinda like my recent purchase. Quality was good. But one thing that truly lack of is the delivery! It was extremely slo...
S
Sherine Ong
trustpilot.com
Oct 01, 2025
Went to the store at Ion and all the…
Went to the store at Ion and all the staffs are friendly and helpful. Happy that some of your bottoms comes in more sizes for people like me who is al...
C
Charmaine Leung
trustpilot.com
Oct 01, 2025
Staff in K11 store super friendly
Staff in K11 store super friendly , suggested a lot of mix and match ideas, making sur...
R
Raquel Acedillo
trustpilot.com
Oct 01, 2025
Good quality
The fitting is perfect, very good quali...
J
Jocelyn Magadia-Reyes
trustpilot.com
Oct 01, 2025
Fast delivery
Fast delivery. Well-packed it...
Conclusion
Reviews indicate Love, Bonito is consistently praised for in-store staff, fit, and material quality; many shoppers highlight good construction and helpful boutique service. Recurrent issues include slow or inconsistent delivery, problems with rewards or discounts, and occasional payment or refund handling failures — customers specifically mention checking reward validity and delivery timelines. Product defects and sizing inconsistencies appear in a minority of orders; inspect new items and review the return policy before finalizing a purchase. For shoppers who prioritize fit and in-person support, visiting a boutique may reduce sizing and return friction; online buyers should verify discounts at checkout and expect variable shipping times.