Several reviews describe paid orders that never arrived and refunds that were never completed. Some customers say the items were small or had no scent. One review praises the fragrance and says support responded quickly.
Examples from available reviews (Dec 2021 – Mar 2026).
Ordered months ago and never received the product or refund.
“NEVER RECEIVED.”
Paid but never received the order and suspect data harvesting.
“I paid and nothing came.”
Product was tiny, didn't work or smell, and shipped slowly.
“does not work and does not smell”
Husband liked the scent and customer service was prompt.
“he said it was his favorite scent and that it was not overpowering”
Reviews repeatedly describe orders not being delivered and refunds not being paid back. Several people say they paid, never received their order, and could not get the money returned. One person also mentions slow shipping on an order that did arrive.
Customers describe losing money on orders that never showed up. One reviewer also received a small item that did not work, which further lowered the sense of value. Positive comments about value are rare.
Experiences range from severe problems to one clearly positive account. Most reviewers describe unresolved orders or disappointing products. One reviewer reports a pleasant scent and quick support, which stands out against the rest.
Only one reviewer gives detailed feedback on the product. They say it was tiny, gave off no scent, and did not meet expectations. Other reviews do not comment on materials or long-term performance.
Some reviewers say emails went unanswered and their cases stayed unresolved. Another reviewer describes fast customer service, so response speed varies. Overall, communication comes across as inconsistent.
Most reviews focus on negative experiences tied to delivery and unresolved refund issues. One positive note about scent and service contrasts with the larger group of complaints. The reviews show a clear split between satisfied and dissatisfied customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordered months ago and never received the product or refund.
“NEVER RECEIVED.”
Paid but never received the order and suspect data harvesting.
“I paid and nothing came.”
Product was tiny, didn't work or smell, and shipped slowly.
“does not work and does not smell”
Company didn't respond and the package was returned without refund.
“they never respond to any emails”
We have been married for 17 years and he always uses a cologne. He loved this gift because he said it was his favorite scent and that it was not overpowering, which is what he likes. It was his go to cologne for many months, but as with all men, he tries new things once in a while. But, what matters is that my husband loved the gift! I just can't thank you enough for making this possible. And not only did you offer the best price at the time for what I wanted, but your customer service was amazing. When I sent an email asking a question about the product, the responses were prompt.Thanks again for everything.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Love Scent sells fragrance and scented products for personal and home use through its online store. Customers buy on the website and pay online. The company ships through standard carriers to customer addresses. Support handles order questions and returns by email.