Customer feedback for Lovimals shows a clear pattern: product formulations and palatability receive consistent positive mentions, with several owners reporting observable benefits. Service outcomes are uneven—many buyers praise fast delivery and efficient refunds, but a notable subset report missing orders, late deliveries or difficulty cancelling subscriptions. Price sensitivity appears repeatedly; several reviewers say portions feel small relative to cost. If you consider ordering, verify subscription and cancellation terms up front and keep order tracking or refund communication documented.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never arrived and customer service stopped responding.
“I feel like they just took my money and ran away with it.”
Lovimals refunded promptly after I returned the delivered order.
“Lovimals refunded the cost of the product as soon as I had returned it.”
Product quality seems good but it's too expensive for multiple dogs.
“it’s far far too expensive to continue regularly buying them for three dogs.”
Couldn't cancel recurring payment and customer service initially didn't reply.
“Dreadful customer relations.”
Delivery and refund experiences vary: several customers report quick shipments and prompt refunds, while others cite late or missing orders and related frustration.
Multiple customers say portions are small and prices are high, with some explicitly calling the products overpriced or not worth repeat purchase.
Most reviewers describe straightforward, positive use: pets accept the products and some owners report observed benefits during regular use.
Many customers report good product quality and palatability; several note treats appear to have the intended effects for their dogs.
Support experiences are split: some reviewers praise helpful staff and timely refunds, while others report unresponsive emails and difficulty cancelling.
Overall impressions are mixed: many positive product and delivery reports exist, but recurring issues with pricing and customer support affect trust for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dog became calmer after taking the treats.
“chance my rescue dog is a lot calmer since taking the treats”
Excellent service and helpful staff; pup loves the products.
“Excellent service and my pup loves these products. The staff are very helpful and friendly too.”
Company was helpful despite my dog disliking the treats.
“Even though my dog didn’t like the treats, they are still a lovely company to deal with and so very helpful”
Product overpriced with small portions; not good value for money.
“For the price this is not value for money at all.”
Lovimals refunded promptly after I returned the delivered order.
“Lovimals refunded the cost of the product as soon as I had returned it.”
Product quality seems good but it's too expensive for multiple dogs.
“it’s far far too expensive to continue regularly buying them for three dogs.”
My fussy dog ate the treats, too soon to judge effectiveness.
“Ruby is fussy but eat these straight away”
Could not reach Lovimals by email to cancel subscription; no reply.
“I have tried numerous times to email Lovimals to cancel my subscriptions and had no reply.”
My Labrador loves it so much.
“Thanks. My labrador loves it so much”
Treats overpriced and I was still charged after canceling subscription.
“They are overpriced for basic nutrient treats”
Fast delivery and great service received.
“Fast delivery and great service”
Product seems to be helping.
“Seems to be helping.”
Product works well and does what it says.
“Love this product work well and does what it says”
Pleased with the order; it does what it says.
“Very pleased with order it do what it says will get again”
Couldn't cancel recurring payment and customer service initially didn't reply.
“Dreadful customer relations.”
Unable to unsubscribe from marketing emails; links broken and still receiving.
“It is impossible to unsubscribe from their marketing emails.”
Liked the product and smell, but it arrived late for my event.
“I really liked the end product, and it smelled great.”
Product arrived quickly and was a cute, perfect gift.
“I received my product so quickly (in less than one week)!”
Great service with prompt delivery; my girlfriend loved the mug.
“great service. prompt delivery. My GF loved the gift of her dog on the mug”
The mug was beautifully made and shipped within the expected timeframe.
“The mug came out beautifully and it was shipped in the expected time estimate.”
I was so excited to buy the socks. I planned on buying more stuff from them soon. But then my order never arrived! It's been over 2 weeks and it still hasn't come! They told me that my socks would arrive within a few days but they were never delivered. I have also not received a tracking number from them for anything. And now they're not responding to me at all. Did they even ship it? I feel like they just took my money and ran away with it. I am so angry at how unprofessional this whole thing is. They should have never had the audacity to take money from me if they weren't going to ship anything! I will not recommend this site to anyone.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lovimals is an online retailer focused on pet products, including dog treats, subscription nutritional treats and personalized pet gifts (mugs, socks). Consumers typically interact with Lovimals through its e-commerce site for one‑off purchases or recurring subscriptions. Common shopper concerns when researching Lovimals include product effectiveness, delivery speed, pricing/portion size, and support for cancellations or refunds.