Reviews Analyzed
21
We Collect & Analyze Reviews
Lovimals
Experiences & Reviews
Lovimals is an online retailer focused on pet products, including dog treats, subscription nutritional treats and personalized pet gifts (mugs, socks). Consumers typically interact with Lovimals through its e-commerce site for one‑off purchases or recurring subscriptions. Common shopper concerns when researching Lovimals include product effectiveness, delivery speed, pricing/portion size, and support for cancellations or refunds.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
21d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Delivery and refund experiences vary: several customers report quick shipments and prompt refunds, while others cite late or missing orders and related frustration.
Share of mentions
Mixed
18%
💰
Value for money
Multiple customers say portions are small and prices are high, with some explicitly calling the products overpriced or not worth repeat purchase.
Share of mentions
Weak
4%
⚡
User experience
Most reviewers describe straightforward, positive use: pets accept the products and some owners report observed benefits during regular use.
Share of mentions
Strong
18%
🔧
Product quality
Many customers report good product quality and palatability; several note treats appear to have the intended effects for their dogs.
Share of mentions
Strong
19%
📞
Communication
Support experiences are split: some reviewers praise helpful staff and timely refunds, while others report unresponsive emails and difficulty cancelling.
Share of mentions
Mixed
12%
⭐
Overall experience
Overall impressions are mixed: many positive product and delivery reports exist, but recurring issues with pricing and customer support affect trust for some buyers.
Share of mentions
Mixed
29%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Custom Socks
"I was so excited to buy the socks. I planned on buying more stuff from them soon. But then my order never arrived! It's been over 2 weeks and it still hasn't come! They told me that my socks would arrive within a few days but they were never delivered. I have also not received a tracking number from them for anything. And now they're not responding to me at all. Did they even ship it? I feel like they just took my money and ran away with it. I am so angry at how unprofessional this whole thing is. They should have never had the audacity to take money from me if they weren't going to ship anything! I will not recommend this site to anyone.
"
Walsh
Collected.reviews
Nov 24, 2021
Featured for: missing order, no tracking, no response
I had to cancel my order which had been…
"I had to cancel my order which had been delivered. Lovimals r..."
JFA
Trustpilot
Oct 01, 2025
Featured for: order cancelled, prompt refund
The product is good quality and seems…
"The product is good quality and seems to affect the dogs moods but it’s..."
David Jackson
Trustpilot
Oct 01, 2025
Featured for: good product, too expensive ongoing
Dreadful customer relations
"Dreadful customer relations. Setup a recurring payment. Cant get into account to cancel. Wont..."
Andrew Mcdonald
Trustpilot
Oct 01, 2025
Featured for: recurring payment, account access problems
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Loreen Black
trustpilot.com
Oct 01, 2025
chance my rescue dog is a lot calmer…
chance my rescue dog is a lot...
J
Jackie Smith
trustpilot.com
Oct 01, 2025
Excellent all round
Excellent service and my pup loves these produc...
l
lyn page
trustpilot.com
Oct 01, 2025
Lovely company
Even though my dog didn’t like the treats, they are s...
R
Radhika
trustpilot.com
Oct 01, 2025
Expensive and small portions- Not worth it
For the price this is not value for money at all. It was well packaged and sent well in time but Id rather not have to pay so much for nice packaging...
J
JFA
trustpilot.com
Oct 01, 2025
I had to cancel my order which had been…
I had to cancel my order which had been delivered. Lovimals r...
D
David Jackson
trustpilot.com
Oct 01, 2025
The product is good quality and seems…
The product is good quality and seems to affect the dogs moods but it’s...
Z
Zena De Ville
trustpilot.com
Oct 01, 2025
Nice tasting
Ruby is fussy but eat these straight away only been...
F
Frances greenfield
trustpilot.com
Oct 01, 2025
I have tried numerous times to email…
I have tried numerous times to email Lovimals to cancel my subscriptions and had no reply. If I don't hear f...
F
Fiona Kay
trustpilot.com
Oct 01, 2025
Thanks
Thanks. My labrado...
J
Jake
trustpilot.com
Oct 01, 2025
They are overpriced for basic nutrient…
They are overpriced for basic nutrient treats and althou...
T
TRACY HOPKINS
trustpilot.com
Oct 01, 2025
Fast delivery and great service
Fast delivery a...
P
Paul McDonald
trustpilot.com
Oct 01, 2025
Seems to be helping.
...
M
Margaret Devlin
trustpilot.com
Oct 01, 2025
Love this product work well and does…
Love this product work w...
M
Margaret Devlin
trustpilot.com
Oct 01, 2025
Very pleased with order it do what it…
Very pleased with order it d...
A
Andrew Mcdonald
trustpilot.com
Oct 01, 2025
Dreadful customer relations
Dreadful customer relations. Setup a recurring payment. Cant get into account to cancel. Wont...
E
Ed
trustpilot.com
Oct 01, 2025
Impossible to unsubscribe from emails
It is impossible to unsubscribe from their marketing emails. The links in emails are always...
e
etarot
trustpilot.com
Oct 01, 2025
I really liked the end product
I really liked the end product, and it smelled great. The only thing is that I overl...
S
Suzanne
trustpilot.com
Oct 01, 2025
Amazing socks!
I received my product so quickly (in less than one week)! It was super cute and...
S
Simon Heather
trustpilot.com
Oct 01, 2025
great service
great service. prompt delivery. My GF...
V
Valerie
trustpilot.com
Oct 01, 2025
The mug came out beautifully
The mug came out beautifully and it was shipped in the exp...
Conclusion
Customer feedback for Lovimals shows a clear pattern: product formulations and palatability receive consistent positive mentions, with several owners reporting observable benefits. Service outcomes are uneven—many buyers praise fast delivery and efficient refunds, but a notable subset report missing orders, late deliveries or difficulty cancelling subscriptions. Price sensitivity appears repeatedly; several reviewers say portions feel small relative to cost. If you consider ordering, verify subscription and cancellation terms up front and keep order tracking or refund communication documented.