Many reviewers describe late or missing deliveries and tracking numbers that do not register. Many also say emails went unanswered and social messages were blocked when they asked for help. Several buyers report problems with durability and authenticity, including missing stones and fading coatings. A few reviews mention orders arriving and helpful interactions with staff.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer did not receive order and received no customer service.
“Non existent customer service and never received my order.”
Customer reports ignored emails and part of order missing, blocked on Facebook.
“They've ignored my countless emails.”
Pearl earring lost its pearl and coating faded after few wears.
“one pearl fell out abd was lost”
Customer confirmed receipt of the order and expressed thanks.
“Got it thank you”
Multiple reviews mention long waits for parcels and tracking numbers carriers do not recognize. Several customers say orders showed as delivered but never arrived. A small number of reviewers confirm on-time delivery and receiving their orders.
Buyers often say items feel cheap and fall short of the quality they expected. One reviewer described a product as overpriced after waiting several weeks. Value complaints appear less often than shipping and support issues.
Reviews point to poor packaging and items arriving with visible wear. Customers describe repeated attempts to resolve problems by email with no reply. A minority praise staff for being accommodating in specific situations.
Many comments focus on durability problems: pearls or stones falling out, coatings fading, and thin metal finishes. One reviewer linked a device to skin irritation. These issues show up across several product types.
Many reviewers say repeated emails got no response, and social messages were ignored or blocked. Several describe support as absent when parcels went missing or parts were not included. A few reviews report direct, helpful communication from the company.
Most reviews lean negative, with complaints centered on delivery, communication, and product durability. A handful of positive comments point to specific staff members or orders that arrived as expected. Overall, low-rated complaints appear often, while high-rated praise appears only occasionally.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer did not receive order and received no customer service.
“Non existent customer service and never received my order.”
Customer reports poor tracking, delayed order, and demands a refund.
“Tracing is dreadful.”
Earrings were poor quality, fell apart on first day and lost.
“Cheap nasty earings”
Ordered weeks ago, no response to emails and no order received.
“emailed four times still no answer”
Customer reports ignored emails and part of order missing, blocked on Facebook.
“They've ignored my countless emails.”
Pearl earring lost its pearl and coating faded after few wears.
“one pearl fell out abd was lost”
Customer received no replies about a missing order part since November.
“They can improve by answer emails”
Parcel misdelivered and company did not respond to resolution emails.
“Their customer support is a joke.”
Seventeen days waiting for delivery with no email responses.
“17 days and still waiting”
Ordered earrings months ago, never received and emails ignored.
“No response after emailing x 5 times”
Buyer worries ordered earrings may never arrive and wonders about PayPal.
“Beginning to wonder if the earrings i ordered are ever going to arrive.”
Items arrived poorly packaged, low quality, and some orders still missing.
“turned up in a tatty piece of bubble wrap inside a piece of insulating tube”
Anna was accommodating and provided food despite late arrival.
“Anna was amazing”
Delivery took weeks and jewelry felt cheap and tinny.
“the jewelery feel like tin”
Earring missing a stone and company did not reply to six emails.
“a stone missing from earring”
Customer confirmed receipt of the order and expressed thanks.
“Got it thank you”
Item not delivered after a month, tracking unrecognized, emails ignored.
“tracking number supplied is not recognised by Royal Mail”
Items marked as 925 silver appear unstamped and possibly not real silver.
“neither product is stamped”
Ring never arrived yet company claimed it was delivered and did not respond.
“Never received it.”
Pins took three weeks to arrive and felt overpriced for quality.
“Took 3 weeks to arrive”
I bought Forever Beautiful LED Rejuvenating Facial Masks by LuBlu and they didn't work at all. I was excited to try them since a lot of people claimed that they worked very well. However, the masks didn't smell right and my skin didn't feel any difference after I tried them. I think it's a waste of money. Don't buy Lu B Lu Facial Masks. It wasn't as good as the other beauty masks available in the market at an average price of $5. It did nothing but caused redness and inflammation. Moreover, it didn't last for 5 days as it was supposed to and the button was faulty too!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lu B Lu's runs an online shop selling fashion accessories. The website shows product photos and descriptions and allows checkout. Customers order and pay using common online payment methods. The company ships parcels through postal carriers and provides tracking details. Lu B Lu's offers email and social media channels for customer questions.