Only one review is available for Lu B Lu's in this dataset, reporting a negative experience with an LED facial mask. The reviewer reports the device failed to operate, emitted an off smell, caused skin redness and inflammation, and had a faulty button and short lifespan. These issues raise potential concerns about product quality and value for money. Prospective buyers should seek additional independent reviews, verify warranty and return policies, and consider patch testing products before full use.
Examples from available reviews (Dec 2021 – Feb 2026).
LED facial masks were faulty, ineffective, and caused skin irritation.
“It did nothing but caused redness and inflammation.”
No reviews mention interactions with customer service or fulfillment. There is insufficient evidence to assess responsiveness, returns handling, or after-sales support.
Reviewer describes the purchase as a "waste of money," noting poor results compared with similarly priced masks and concluding poor value for the price paid.
No reviews comment on website, app, or purchase process usability. There is not enough information to judge online or in-store user experience.
Single review reports product failure: device didn’t work, smelled off, caused redness and inflammation, had a faulty button, and didn’t last as advertised.
No reviewer mentions communication from the seller or manufacturer (order updates, support replies, or warnings). Evidence is lacking to evaluate communication quality.
The lone review gives a negative overall verdict, advising others not to buy due to malfunction, skin irritation, and unmet durability claims.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer did not receive order and received no customer service.
“Non existent customer service and never received my order.”
Customer reports poor tracking, delayed order, and demands a refund.
“Tracing is dreadful.”
Earrings were poor quality, fell apart on first day and lost.
“Cheap nasty earings”
Ordered weeks ago, no response to emails and no order received.
“emailed four times still no answer”
Customer reports ignored emails and part of order missing, blocked on Facebook.
“They've ignored my countless emails.”
Pearl earring lost its pearl and coating faded after few wears.
“one pearl fell out abd was lost”
Customer received no replies about a missing order part since November.
“They can improve by answer emails”
Parcel misdelivered and company did not respond to resolution emails.
“Their customer support is a joke.”
Seventeen days waiting for delivery with no email responses.
“17 days and still waiting”
Ordered earrings months ago, never received and emails ignored.
“No response after emailing x 5 times”
Buyer worries ordered earrings may never arrive and wonders about PayPal.
“Beginning to wonder if the earrings i ordered are ever going to arrive.”
Items arrived poorly packaged, low quality, and some orders still missing.
“turned up in a tatty piece of bubble wrap inside a piece of insulating tube”
Anna was accommodating and provided food despite late arrival.
“Anna was amazing”
Delivery took weeks and jewelry felt cheap and tinny.
“the jewelery feel like tin”
Earring missing a stone and company did not reply to six emails.
“a stone missing from earring”
Customer confirmed receipt of the order and expressed thanks.
“Got it thank you”
Item not delivered after a month, tracking unrecognized, emails ignored.
“tracking number supplied is not recognised by Royal Mail”
Items marked as 925 silver appear unstamped and possibly not real silver.
“neither product is stamped”
Ring never arrived yet company claimed it was delivered and did not respond.
“Never received it.”
Pins took three weeks to arrive and felt overpriced for quality.
“Took 3 weeks to arrive”
I bought Forever Beautiful LED Rejuvenating Facial Masks by LuBlu and they didn't work at all. I was excited to try them since a lot of people claimed that they worked very well. However, the masks didn't smell right and my skin didn't feel any difference after I tried them. I think it's a waste of money. Don't buy Lu B Lu Facial Masks. It wasn't as good as the other beauty masks available in the market at an average price of $5. It did nothing but caused redness and inflammation. Moreover, it didn't last for 5 days as it was supposed to and the button was faulty too!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lu B Lu's is a consumer-facing name in the beauty and skincare sector. People searching for Lu B Lu's reviews typically seek information on product performance, safety, value for money, and seller responsiveness to make informed purchase decisions.