Reviews Analyzed
15
We Collect & Analyze Reviews
Lucy Nagle
Experiences & Reviews
Lucy Nagle is an apparel brand known for knitwear and cashmere pieces, selling sweaters, shawls, loungewear and accessories direct to consumers. People searching reviews often look for information on cashmere quality, washability, sizing and customer service. This summary is intended to help shoppers evaluate durability, returns and support before purchasing.
Overview & Key Metrics
Positive Sentiment
47%
Latest Review
18d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Some reviews describe fast shipping, easy exchanges and attentive staff, while others report slow responses, unresolved returns and inconsistent after‑sales support.
Share of mentions
Mixed
21%
💰
Value for money
Multiple reviewers say items feel poor value for the price, citing thin fabric, early pilling and holes; positive mentions of value are rare.
Share of mentions
Weak
6%
⚡
User experience
Buyers report mixed purchase flows: some note straightforward size exchanges and good packaging; others describe difficult refunds, shrinkage after washing and tricky processes.
Share of mentions
Weak
8%
🔧
Product quality
Product reports are divided: several customers praise cashmere feel and durability, while many report pilling, holes, shrinkage or sizing inconsistencies after few washes.
Share of mentions
Mixed
24%
📞
Communication
Communication experiences vary: some customers received timely, helpful replies; a notable number describe no replies, delayed responses or dismissive answers.
Share of mentions
Weak
17%
⭐
Overall experience
Overall impressions split between long‑term satisfied buyers and buyers who experienced early product failures and unsatisfactory post‑purchase handling.
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (December 2021 – October 2025).
Piping louge pants
"I've been shopping for jeans for a while now, and this has been by far the finest experience I've had.
The product is fantastic, the shipping was lightning fast, and the customer support has been outstanding throughout the process.
My only purpose in writing was to inform you that I obtained my piping lounge pants in Derby.
It's simply stunning, and I'm overjoyed with how it turned out.
Also, thank you for the Moleskine notebook that you gave me as a gift.
Once again, thank you for your outstanding customer service.
You will be my first and only stop for future purchases.
Anyone who is seeking new pants should check out this store, in my opinion.
"
Joelah Rose
Collected.reviews
Dec 14, 2021
Featured for: Positive shipping and support praise
DO NOT ORDER FROM THIS COMPANY!!
"DO NOT ORDER FROM THIS COMPANY!!! I ordered two merino wool jumpers. 1 holed after one wash and i followed all the instructions. I also ordered a loun..."
TL
Trustpilot
Oct 01, 2025
Featured for: Severe product failure and unresponsive service
Caution with machine washing
"The sweaters I bought from Lucy Nagle were supposedly machine washable cashmere. Despite following the washing instructions carefully both sweaters sh..."
Customer
Trustpilot
Oct 01, 2025
Featured for: Shrinkage, refund via small-claims
Absolutely love this brand
"Absolutely love this brand. I have been buying from them for years. Their customer service is fast annd responsive and I just love their slouchies, I..."
Nic
Trustpilot
Oct 01, 2025
Featured for: Long-term loyal customer, quick service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Grace Madigan
trustpilot.com
Oct 01, 2025
Quality and sizing have deteriorated
Quality is not good; sizing is way off. I normally take a size 10 but chose the large size (Essential Cashmere Crew in Neon Pink), as I wanted to wear...
H
Helen McEnroe
trustpilot.com
Oct 01, 2025
Love my new sweater
Love my new sweater. Needed to change size and i...
A
Annie O Hara
trustpilot.com
Oct 01, 2025
Bought travel scarf… bobbled and…
Bought travel scarf… bobbled and stretched .. contacted Co… told me to shave the...
N
Nic
trustpilot.com
Oct 01, 2025
Absolutely love this brand
Absolutely love this brand. I have been buying from them for years. Their customer service is fast annd responsive and I just love their slouchies, I...
c
customer
trustpilot.com
Oct 01, 2025
Beautiful luxurious cashmere sweaters
Beautiful luxurious cashmere sweaters. I adore mine. Brilliant service too. I bought th...
M
Martina Keane
trustpilot.com
Oct 01, 2025
Love my Lucy Nagle products
Love my Lucy Nagle products. I have several jumpers and shawls. They have wa...
L
Liz Connaughton
trustpilot.com
Oct 01, 2025
Excellent product and service ! ❤️❤️❤️
Beautifully packaged arrived a day early . I recently purchased three...
E
Eileen O Sullivan
trustpilot.com
Oct 01, 2025
Bought a cashmere sweater from this…
Bought a cashmere sweater from this company 2 years ago and I have only worn it once or twice as i...
m
michelle burke
trustpilot.com
Oct 01, 2025
Super service & amazing products
Super service & amazing prod...
T
TL
trustpilot.com
Oct 01, 2025
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! I ordered two merino wool jumpers. 1 holed after one wash and i followed all the instructions. I also ordered a loun...
A
Aileen
trustpilot.com
Oct 01, 2025
Terrible, Terrible company and clothes
Bought 4 jumpers (2 Merino wool) and 2 cotton half zip loungewear jumpers from Lucy Nagle. The woolen jumpers both started to ball after the first wea...
A
Anna Foxe
trustpilot.com
Oct 01, 2025
Got the Vogue Williams collection…
Got the Vogue Williams collection leggings, you can only hand wash them in cold water, which is a bit inconvenient for gym leggings. They are SO thin,...
M
Michele Stokes
trustpilot.com
Oct 01, 2025
I bought a cashmere leisure suit from…
I bought a cashmere leisure suit from Lucy Nagle and 6 weeks after wearing it indoors only, a hole developed on the sleeve. i contacted them and after...
C
Customer
trustpilot.com
Oct 01, 2025
Caution with machine washing
The sweaters I bought from Lucy Nagle were supposedly machine washable cashmere. Despite following the washing instructions carefully both sweaters sh...
J
Joelah Rose
Collected.reviews
Dec 14, 2021
Piping louge pants
I've been shopping for jeans for a while now, and this has been by far the finest experience I've had.
The product is fantastic, the shipping was lightning fast, and the customer support has been outstanding throughout the process.
My only purpose in writing was to inform you that I obtained my piping lounge pants in Derby.
It's simply stunning, and I'm overjoyed with how it turned out.
Also, thank you for the Moleskine notebook that you gave me as a gift.
Once again, thank you for your outstanding customer service.
You will be my first and only stop for future purchases.
Anyone who is seeking new pants should check out this store, in my opinion.
Conclusion
Reviews for Lucy Nagle show a clear split: many customers praise the look, feel and packaging of cashmere pieces and report smooth exchanges or quick deliveries. However, a recurring set of complaints cites pilling, holes, shrinkage and sizing problems, often coupled with delays or non‑responses from customer support. Several shoppers recommend caution around machine‑wash claims and advise checking the returns policy before ordering. If durability and responsive post‑purchase support are priorities, consider ordering a single item first or contacting support to confirm care and returns procedures.