Reviews are sharply split. Many shoppers praise fast delivery, careful packaging, easy size exchanges, and pieces they call luxurious. A sizeable group reports fabric issues such as pilling, holes, thinning, and shrinkage. Several customers also say customer service did not reply to repair or quality questions.
Examples from available reviews (Dec 2021 – Mar 2026).
Cardigan ripped while trying on and customer service did not respond to repair requests.
“Contacted them about repairing it through 6 emails and Instagram messages, no reply.”
Wool jumpers balled after first wear and loungewear zip broke.
“The woolen jumpers both started to ball after the first wear!!”
Needed a size change and the process was straightforward and quick.
“Needed to change size and it was straightforward and quick.”
Admires luxurious cashmere sweaters and received brilliant service.
“Beautiful luxurious cashmere sweaters.”
Service stories fall into two camps. Several reviewers mention quick replies, simple size exchanges, and fast order handling. Another equally visible group says emails went unanswered and repair or return requests were not resolved.
Value perceptions split between luxury and durability concerns. Some customers describe the garments as luxurious and long-lasting. Others say items started to pill, thin, or develop holes soon after wearing, which lowered the value for them.
Ordering and after-purchase experiences get mixed feedback. Some buyers point to quick delivery and smooth exchanges. A small set mention sizing issues, a broken zip, and one case of shrinkage after machine washing.
Quality feedback centers on fabric behavior and how items are made. Multiple reviewers report pilling, bobbling, holes, thinning, and pieces that stretch out or lose shape. Several others describe luxurious cashmere and say items washed well.
Communication outcomes differ sharply. Several customers report fast, responsive help through the brand’s channels. Multiple others say messages and repair requests were ignored or met with dismissive advice to wash the item.
Overall reactions are polarized, ranging from very happy to very unhappy. Positive comments focus on packaging, delivery speed, and a luxury feel. Negative comments focus on durability issues and poor follow-up communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cardigan ripped while trying on and customer service did not respond to repair requests.
“Contacted them about repairing it through 6 emails and Instagram messages, no reply.”
The jumper's sizing was incorrect and quality disappointed, so they returned it.
“Quality is not good; sizing is way off.”
Needed a size change and the process was straightforward and quick.
“Needed to change size and it was straightforward and quick.”
Scarf bobbled and stretched; advice to shave cashmere disappointed reviewer.
“Very disappointed, my scarf looks like a rag!”
Customer service is fast and responsive and quality cashmere is loved.
“customer service is fast annd responsive”
Admires luxurious cashmere sweaters and received brilliant service.
“Beautiful luxurious cashmere sweaters.”
Several items washed well and remain classy and wearable.
“They have washed really well, they are classy and beautiful to wear.”
Items were beautifully packaged and arrived a day early.
“Beautifully packaged arrived a day early .”
Cashmere sweater was thin and poor quality and lacked response.
“it’s so thin and really poor quality”
Received excellent service and loves the new wrap.
“Super service & amazing products”
Garments developed holes after one wash and customer service unresponsive.
“Worst customer service I have ever dealt with”
Wool jumpers balled after first wear and loungewear zip broke.
“The woolen jumpers both started to ball after the first wear!!”
Leggings were thin, unsupportive, and started piling; no response.
“They are SO thin, not supportive at all”
Holes developed and customer service gave incorrect washing advice and blamed customer.
“i was just told how to wash it as if i didn't know!”
Machine-washable cashmere shrank significantly despite following instructions.
“both sweaters shrank in the 30 degree machine wash delicates/hand wash cycle.”
I've been shopping for jeans for a while now, and this has been by far the finest experience I've had.
The product is fantastic, the shipping was lightning fast, and the customer support has been outstanding throughout the process.
My only purpose in writing was to inform you that I obtained my piping lounge pants in Derby.
It's simply stunning, and I'm overjoyed with how it turned out.
Also, thank you for the Moleskine notebook that you gave me as a gift.
Once again, thank you for your outstanding customer service.
You will be my first and only stop for future purchases.
Anyone who is seeking new pants should check out this store, in my opinion.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lucy Nagle is a fashion brand that focuses on knitwear and apparel. It designs garments and sells them through its website and retail partners. Product pages usually list materials and give sizing guidance. Online orders ship domestically and internationally, and customer support is available by email and on social channels.