Reviews for Lucy Nagle show a clear split: many customers praise the look, feel and packaging of cashmere pieces and report smooth exchanges or quick deliveries. However, a recurring set of complaints cites pilling, holes, shrinkage and sizing problems, often coupled with delays or non‑responses from customer support. Several shoppers recommend caution around machine‑wash claims and advise checking the returns policy before ordering. If durability and responsive post‑purchase support are priorities, consider ordering a single item first or contacting support to confirm care and returns procedures.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer received high-quality pants with fast shipping and outstanding service.
“The product is fantastic, the shipping was lightning fast”
Garments developed holes after one wash and customer service unresponsive.
“Worst customer service I have ever dealt with”
Machine-washable cashmere shrank significantly despite following instructions.
“both sweaters shrank in the 30 degree machine wash delicates/hand wash cycle.”
Customer service is fast and responsive and quality cashmere is loved.
“customer service is fast annd responsive”
Some reviews describe fast shipping, easy exchanges and attentive staff, while others report slow responses, unresolved returns and inconsistent after‑sales support.
Multiple reviewers say items feel poor value for the price, citing thin fabric, early pilling and holes; positive mentions of value are rare.
Buyers report mixed purchase flows: some note straightforward size exchanges and good packaging; others describe difficult refunds, shrinkage after washing and tricky processes.
Product reports are divided: several customers praise cashmere feel and durability, while many report pilling, holes, shrinkage or sizing inconsistencies after few washes.
Communication experiences vary: some customers received timely, helpful replies; a notable number describe no replies, delayed responses or dismissive answers.
Overall impressions split between long‑term satisfied buyers and buyers who experienced early product failures and unsatisfactory post‑purchase handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cardigan ripped while trying on and customer service did not respond to repair requests.
“Contacted them about repairing it through 6 emails and Instagram messages, no reply.”
The jumper's sizing was incorrect and quality disappointed, so they returned it.
“Quality is not good; sizing is way off.”
Needed a size change and the process was straightforward and quick.
“Needed to change size and it was straightforward and quick.”
Scarf bobbled and stretched; advice to shave cashmere disappointed reviewer.
“Very disappointed, my scarf looks like a rag!”
Customer service is fast and responsive and quality cashmere is loved.
“customer service is fast annd responsive”
Admires luxurious cashmere sweaters and received brilliant service.
“Beautiful luxurious cashmere sweaters.”
Several items washed well and remain classy and wearable.
“They have washed really well, they are classy and beautiful to wear.”
Items were beautifully packaged and arrived a day early.
“Beautifully packaged arrived a day early .”
Cashmere sweater was thin and poor quality and lacked response.
“it’s so thin and really poor quality”
Received excellent service and loves the new wrap.
“Super service & amazing products”
Garments developed holes after one wash and customer service unresponsive.
“Worst customer service I have ever dealt with”
Wool jumpers balled after first wear and loungewear zip broke.
“The woolen jumpers both started to ball after the first wear!!”
Leggings were thin, unsupportive, and started piling; no response.
“They are SO thin, not supportive at all”
Holes developed and customer service gave incorrect washing advice and blamed customer.
“i was just told how to wash it as if i didn't know!”
Machine-washable cashmere shrank significantly despite following instructions.
“both sweaters shrank in the 30 degree machine wash delicates/hand wash cycle.”
I've been shopping for jeans for a while now, and this has been by far the finest experience I've had.
The product is fantastic, the shipping was lightning fast, and the customer support has been outstanding throughout the process.
My only purpose in writing was to inform you that I obtained my piping lounge pants in Derby.
It's simply stunning, and I'm overjoyed with how it turned out.
Also, thank you for the Moleskine notebook that you gave me as a gift.
Once again, thank you for your outstanding customer service.
You will be my first and only stop for future purchases.
Anyone who is seeking new pants should check out this store, in my opinion.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lucy Nagle is an apparel brand known for knitwear and cashmere pieces, selling sweaters, shawls, loungewear and accessories direct to consumers. People searching reviews often look for information on cashmere quality, washability, sizing and customer service. This summary is intended to help shoppers evaluate durability, returns and support before purchasing.