Reviews show a mix of strong positives and clear service issues. Many customers praise LuisaViaRoma for competitive pricing, fast delivery and careful packaging, with repeat buyers citing long-term satisfaction. At the same time, several reviewers report high shipping charges, unmet express delivery promises, and problems with warranty handling or unresponsive support. Prospective buyers should weigh reported savings and quick shipments against occasional communication and returns issues; check shipping options and the store’s express/refund policies before purchasing.
Examples from available reviews (Oct 2025 – Feb 2026).
Fast delivery, no duties, and substantial savings on bag purchases.
“Both were delivered amazingly fast and with no duties”
Easy website, fast delivery, well-packaged items and excellent service.
“I had a great shopping experience with LuisaViaRoma.”
Warranty claim denied; recurring leather defects and rejected complaints.
“The complaint was rejected again.”
Order not shipped, inflexible customer service, and lack of solutions.
“Worst customer service I’ve ever experienced.”
Many reviewers report fast deliveries, careful packaging and timely orders, but an equal number describe delays, missed shipments and problematic warranty handling.
Some customers note strong pricing, discounts and duty savings; others complain about high shipping fees, paid express charges not honored, and refused refunds.
Site navigation, checkout and product selection are often praised, while a minority cite unclear delivery information and unmet shipping-time expectations.
Most purchasers say items arrive as described and well packaged; a small number report product defects (e.g., cracked leather) and related warranty disputes.
Some reviews praise helpful customer care, but many more describe unresponsive or robotic replies, bounced emails and poor follow-up on claims.
Overall impressions are split: repeat customers report positive experiences, while a notable minority report delivery failures and unsatisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Easy website, fast delivery, well-packaged items and excellent service.
“I had a great shopping experience with LuisaViaRoma.”
Website and selection were fine but shipping fee was expensive.
“£22 shipping fee is very expensive”
Longtime customer praising product quality, packaging, and timely delivery.
“Good products, packaging and timely delivery.”
Warranty claim denied; recurring leather defects and rejected complaints.
“The complaint was rejected again.”
Poor customer service and unresponsive communication during warranty claim.
“I can’t recommend ordering here at all.”
Fast delivery, no duties, and substantial savings on bag purchases.
“Both were delivered amazingly fast and with no duties”
Reviewer states this is the best online store.
“Best store online”
Order never arrived and customer service emails bounced back.
“Products never arrived and any customer service emails bounceback!”
Positive brief review praising the store and experience.
“All good, very nice store”
Longtime customer praises fast service and helpful support.
“I have always had a great experience, fast and available to meet the client needs.”
Good service, great price, delivery slightly slower than stated.
“Delivery took 4 days, not the 2 stated on their site”
Reviewer praises low prices, large selection, and strong customer care.
“The prices are always better than anywhere else”
Order not shipped yet and delivery cost was €26 despite variety.
“€26 for delivery, order placed 13/8 Order not shipped yet.”
Handbag order not shipped and customer service unresponsive after payment.
“no reply from Customer Service for three days.”
Longtime customer praises helpful customer care and fast shipping.
“I have been a client for more than 15 years.”
Wide brand selection and appealing seasonal discounts.
“Wide range of brands and great seasonal discounts 💫”
Reviewer says products are very good and prices are good.
“Very good .Good prices”
Order not shipped, inflexible customer service, and lack of solutions.
“Worst customer service I’ve ever experienced.”
Reviewer expressed a short positive exclamation 'parfait'.
“parfait !!!”
Paid for express shipping but items weren't shipped and refund refused.
“LVR still refusing refund of Express shipping fee €10 extra”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LuisaViaRoma is an international luxury fashion retailer and e-commerce platform based in Italy, offering designer clothing, bags, shoes and accessories. Shoppers use its website for seasonal sales, brand selection and international shipping. Consumers researching reviews typically look for information about delivery speed, shipping costs, customer service and returns policies.