Many customers say their orders never arrived and refunds were not issued. Buyers often describe items as different from the website photos and poorly made. One higher-rated review appears among mostly negative feedback. Several complaints also mention missing parts and features that do not work.
Examples from available reviews (Dec 2021 – Mar 2026).
Order hasn’t arrived and customer service refused refund.
“I ordered the products in September and as of December they have not arrived.”
Items looked cheap and differed greatly from website photos.
“The products are nothing like what's on the website”
Item arrived missing essential parts and did not match pictures.
“Item came with numerous missing core parts, making it useless.”
Ordered belt arrived poor quality and differed from website photo.
“The two pieces buckle belt I ordered looked nothing like the picture on the website.”
Complaints focus on refunds being denied and orders not arriving. Customers describe canceled orders with no reimbursement and long shipping waits. Many say they repeatedly contacted support about refunds without results.
Many reviewers describe losing money and say the purchases were poor value. Several mention spending large amounts while trying to sort out their orders. Signs of good value are rare and show up in only one review.
Several customers say items arrived missing key parts or that advertised features did not work. Inconsistent sizing and appearance comes up across different products. A few reports say the expected functionality was missing entirely.
Reviewers often say products arrived looking cheap or not matching the images. Examples include flat stuffed toys, wrong colors, and fabric that looks different from the photos. One higher-scoring review offers a contrasting view, describing acceptable quality.
Customers describe refund requests being ignored and replies that only point to delivery status. Some mention return shipping fees that were not disclosed and slow confirmation that returns were received. Several say support stopped responding after the first contact.
Most feedback is negative, highlighting unresolved orders and refunds. One positive rating stands out among otherwise low scores, suggesting a sharp split. Complaints cluster around service problems, product mismatches, and weak support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order hasn’t arrived and customer service refused refund.
“I ordered the products in September and as of December they have not arrived.”
Items looked cheap and differed greatly from website photos.
“The products are nothing like what's on the website”
Customer lost money and cannot get refund or review published.
“I will not only lose the whopping amount cheated from me”
Reviewer calls company a scam and advises avoiding it.
“Absolute SCAM! Avoid!”
Panda bear arrived flat and lacked promised AI functionality.
“The bear that was received was flat and not three-dimensional as shown in the picture.”
Item arrived missing essential parts and did not match pictures.
“Item came with numerous missing core parts, making it useless.”
Unable to return canceled order and lost $50.
“This place is a huge scam! Do not shop here!”
Customer cannot cancel recent order and requests refund.
“I wish to cancel the order and receive a refund .”
Dresses arrived late and customer service ignored return requests.
“Took me a whole month to get the dresses.”
Returned dresses months ago and still awaiting refund.
“Its been nearly two months since returning the dresses”
Reviewer asserts the website is a scam and warns others.
“This website is a scam.”
Dress sizing was wildly inaccurate and refund still pending.
“The dresses were INCREDIBLY inaccurate for the correct sizes.”
Dress arrived late and was cheap, refund seems unlikely.
“It's a cheap piece of fabric that isn't even the correct color.”
Multiple orders didn't match descriptions and customer lost $500.
“Wasted $500 on this.”
Company refused return processing and withheld refund after shipment.
“they don't have to issue my refund.”
Orders never arrived and refund requests were ignored for years.
“I ordered two dresses totaling about $60, but they never arrived.”
Received low-quality items that differed from photos and couldn't refund.
“The product you receive is such low quality, looks nothing like the photos.”
Dress didn't match pictures and returns were obstructed.
“Received a dress that looked nothing like the pictures”
Product quality was poor and return shipping fees were undisclosed.
“Products are absolutely not close to the pictures they show in site.”
Order canceled but company never issued promised refund.
“They canceled my order and never refunded my back despite of multiple emails saying they were going to.”
Item differed from advertisement and support ignored refund requests.
“When emailed for a refund they've only responded with delivery information promptly and ignored all other correspondence.”
Multiple incorrect dresses and company refused to reimburse return shipping.
“I have spent OVER $500 trying to correct a dress for a maternity photoshoot”
Dress differed from pictures and reviewer accepted a small partial refund.
“When it arrived, it was nothing like the dress in the pictures.”
Dress didn't match photos and company refused full refund.
“the dress was nothing like the picture”
Placing an order at Lulacola was the worst decision I ever made. The two pieces buckle belt I ordered looked nothing like the picture on the website. The quality was terrible, and it was extremely uncomfortable to wear. I would not recommend this company to anyone. In fact, I would advise against ordering from them altogether. You're better off going to a store and buying a belt that's already made than dealing with all the hassle that comes with buying from this horrible company. Plus, their customer service is wanting! They haven't replied to any of the comments I've submitted about my experiences. This was not what I expected at all. I am a frustrated customer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lulacola runs an online store that sells products and takes payment online. The site shows product photos and descriptions and includes checkout. The company handles orders, shipping, and customer support for questions. Typical features include order tracking, a returns option, and payment through major cards and digital methods.