Reviews Analyzed
21
We Collect & Analyze Reviews
LUMIN
Experiences & Reviews
Lumin is a men’s skincare brand focused on facial cleansers, moisturizers, serums and bundled starter kits sold primarily through its e-commerce site. The company commonly offers subscription purchasing options and trial/starter kits. Consumers searching reviews typically look for product effectiveness, subscription/billing practices, customer support responsiveness, and site usability.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
24d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Reviews frequently cite subscription and billing issues (unexpected charges); other customers report friendly or swift service, producing mixed impressions overall.
Share of mentions
Mixed
19%
💰
Value for money
Some reviewers describe products as affordable and worth the cost, while others call subscription charges or boxes overpriced or not worth it.
Share of mentions
Mixed
10%
⚡
User experience
Multiple customers report easy site navigation and straightforward subscription controls; a small number report download or cancellation difficulties.
Share of mentions
Strong
10%
🔧
Product quality
Most reviewers report products that improve skin condition and are effective; a minority single out specific items (serum) as ineffective.
Share of mentions
Strong
19%
📞
Communication
Many complaints describe unresponsive support and no pre-billing notifications; a smaller set of reviews describe helpful, prompt replies.
Share of mentions
Weak
16%
⭐
Overall experience
Several customers report positive long-term use and visible results; others report negative experiences largely tied to billing and support problems.
Share of mentions
Mixed
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – October 2025).
Great products and friendly service
"The two products I tested: charcoal scrub and face moisturizer are both fantastic. I was looking for Khiels Oil Eliminator replacement and I have to s..."
Zet
Trustpilot
Oct 01, 2025
Featured for: positive product and service
Mediocre product and terrible customer service
"I paid for a free sample and unbeknownst to me they took my bank details and signed me up for an £80 bi-monthly subscription box. A month after the fr..."
Liam
Trustpilot
Oct 01, 2025
Featured for: detailed subscription and support complaint
Got charged for products i did not…
"Got charged for products i did not authorize, and its interesting to note they replie..."
Odane Rose
Trustpilot
Oct 01, 2025
Featured for: unauthorized charge and email issue
I’ve enjoyed being a Lumin regular for…
"I’ve enjoyed being a Lumin regular for over 5 years now. Thank you for your support and discounts. I’ve enjoyed your Essen..."
Tony
Trustpilot
Oct 01, 2025
Featured for: long-term loyal customer perspective
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
L.A. GIARGIANA
trustpilot.com
Oct 01, 2025
Suggestion to Lumiin
I haven't purchased. But reading the reviews, Lumin if you would chang...
B
Ben Read
trustpilot.com
Oct 01, 2025
Please don’t bother with the trial
Please don’t bother with the trial. You’ll forget to cancel and end up unintentionally paying for mediocre and overpriced products. The main gripe I h...
L
Liam
trustpilot.com
Oct 01, 2025
Mediocre product and terrible customer service
I paid for a free sample and unbeknownst to me they took my bank details and signed me up for an £80 bi-monthly subscription box. A month after the fr...
D
Darren JENSEN
trustpilot.com
Oct 01, 2025
Very friendly service
...
R
Richard Schmitzerle
trustpilot.com
Oct 01, 2025
As a man getting on I still enjoy…
As a man getting on I still enjoy keeping my face in good condition....
j
jacob dubois
trustpilot.com
Oct 01, 2025
Crap
Crap. Could not, or they would let me to download the pdf,...
R
Ross
trustpilot.com
Oct 01, 2025
the subscription service sends a…
the subscription service sends a product every 2 months after the 6 mon...
O
Odane Rose
trustpilot.com
Oct 01, 2025
Got charged for products i did not…
Got charged for products i did not authorize, and its interesting to note they replie...
L
Leon Coleman
trustpilot.com
Oct 01, 2025
I received the starter kit
I received the starter kit, then I went with another company, you don’t have a customer service number or person to talk to only a chat, so I did the...
T
Tony
trustpilot.com
Oct 01, 2025
I’ve enjoyed being a Lumin regular for…
I’ve enjoyed being a Lumin regular for over 5 years now. Thank you for your support and discounts. I’ve enjoyed your Essen...
Z
Zet
trustpilot.com
Oct 01, 2025
Great products and friendly service
The two products I tested: charcoal scrub and face moisturizer are both fantastic. I was looking for Khiels Oil Eliminator replacement and I have to s...
s
steven.
trustpilot.com
Oct 01, 2025
Lumin products is very effective and…
Lumin products is very effective...
S
Simona
trustpilot.com
Oct 01, 2025
Great products&customer service
I have been using the products for 4 years (daily face cream, face scrub and face wash). I like them all. Finally I found a cream that I can use day&n...
F
Finn -
trustpilot.com
Oct 01, 2025
They Took My Money 😡
I got the sample kit to try it out and then a couple of weeks later they charged me £46 for a full box that I ap...
D
Dennis G
trustpilot.com
Oct 01, 2025
The site was easy to navigate and find…
The site was easy to navigate and find products specific to the area and type...
P
Pamela Bush
trustpilot.com
Oct 01, 2025
I have very dark circles under my eyes and I noticed the dark circle is vanishing, and my skin is looking smoother and cleaner
I have very dark circles under my eyes and my skin was very dry with dried patches and with your ingredients that you have in your product...
D
Diego Atukwasa
trustpilot.com
Oct 01, 2025
..........nice
...
G
Gillian
trustpilot.com
Oct 01, 2025
Happy with my trial products
Happy with my trial products. Good amount in the jars! Only sta...
R
Ron Howell
trustpilot.com
Oct 01, 2025
The quality of the products
The quality of the products, and the way they made my skin feel was phenomenal, especially the C...
H
Harrison Pearce
trustpilot.com
Oct 01, 2025
The product works well and the delivery…
The product works well and the delivery is always quick and efficient. Would recommend as a self care option if yo...
Conclusion
Reviews show a clear split: product effectiveness and repeat use are frequently reported, with many users praising cleansers, moisturizers and visible skin improvements. At the same time, recurring concerns focus on subscription setup, unexpected billing and slow or absent customer support responses. If you are considering Lumin, check the billing schedule, trial-to-subscription terms and cancellation steps before ordering, and keep records of any communications. For consumers prioritizing product results, look at long-term user comments; for those prioritizing billing transparency, proceed cautiously and confirm how to cancel or pause subscriptions.