Reviews show a clear split: product effectiveness and repeat use are frequently reported, with many users praising cleansers, moisturizers and visible skin improvements. At the same time, recurring concerns focus on subscription setup, unexpected billing and slow or absent customer support responses. If you are considering Lumin, check the billing schedule, trial-to-subscription terms and cancellation steps before ordering, and keep records of any communications. For consumers prioritizing product results, look at long-term user comments; for those prioritizing billing transparency, proceed cautiously and confirm how to cancel or pause subscriptions.
Examples from available reviews (Jul 2022 – Feb 2026).
Charcoal scrub and moisturizer worked well and customer service promptly replaced stolen package.
“The two products I tested: charcoal scrub and face moisturizer are both fantastic.”
Free sample led to an unexpected £80 subscription charge and ignored support.
“they took my bank details and signed me up for an £80 bi-monthly subscription box.”
Charged for unauthorized products and received no email response.
“Got charged for products i did not authorize”
Long-term customer enjoying products, support, discounts, and innovation.
“I’ve enjoyed being a Lumin regular for over 5 years now.”
Reviews frequently cite subscription and billing issues (unexpected charges); other customers report friendly or swift service, producing mixed impressions overall.
Some reviewers describe products as affordable and worth the cost, while others call subscription charges or boxes overpriced or not worth it.
Multiple customers report easy site navigation and straightforward subscription controls; a small number report download or cancellation difficulties.
Most reviewers report products that improve skin condition and are effective; a minority single out specific items (serum) as ineffective.
Many complaints describe unresponsive support and no pre-billing notifications; a smaller set of reviews describe helpful, prompt replies.
Several customers report positive long-term use and visible results; others report negative experiences largely tied to billing and support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered straps over seven days ago with no tracking or refund, demanding refund.
“haven't got them or a tracking link or my refund”
Reviewer loves products but saddened by discontinued charcoal clay mask.
“very very sad they discontinued my favourite product their charcoal clay mask”
Products are easy to order, well-packaged, reasonably priced, and customer service excellent.
“Their customer service is excellent!”
Reviewer finds Lumin's skincare fantastic and loves it.
“Fantastic skin care!”
Poor customer support, manipulative subscription practices, and no refunds.
“They hide their customer support "team" behind an AI chatbot”
Brilliant products and great customer service; best men's skin products.
“Brilliant products and great customer service”
Product didn't work for reviewer and they are very disappointed.
“Very disappointed. Didn’t work for me.”
Longtime user praises products and helpful customer service team.
“Not just their products are good but also they customer service !”
Longtime customer disappointed by discontinued products and increased cost.
“and now they stop that AND the redness corrector.”
High-quality products offering excellent value used daily by reviewer.
“What great products :-) high quality - excellent value for money.”
Dark circle product works well; customer service quickly replaced faulty items and offered discount.
“I really like their dark circle defense, I think it works really well.”
Free trial requires subscription and auto-ships after fourteen days, risking unwanted charges.
“I was offered a free trial just pay postage fine,but I would then have to subscribe”
Could not cancel subscription and experienced worst customer service.
“Worst customer service”
Customer service responded immediately to delivery problem and solved it.
“Customer service was great”
Customer service is professional, efficient, and highly rated by reviewer.
“Always professional, efficient and full of information when needed.”
Purchased three products but found them average and overpriced.
“the three products I purchased were just very average and over priced.”
Switched to Lumin moisturizer and saw visible reduction in redness.
“I’ve officially switched over to Lumin as my go to, daily moisturizer.”
Started with trial products and noticed reduced eye bags and healthier skin.
“noticed my eye bags were reduced and my skin had a healthier glow”
Adore Luminator eye mask; effective red LED, requests full-face version.
“The red led really penetrates to help boost collagen and reduce puffiness.”
Reviewer calls company a scam, citing appalling customer service and no refunds.
“This is a scam! Do not waste your money!”
Reviewer hasn't purchased and suggests changing subscription model.
“Lumin if you would change your subscription model, you'd provide more trust for new customers.”
Trial subscription auto-charges with no pre-notification leading to unethical practice.
“You’ll forget to cancel and end up unintentionally paying”
Free sample led to an unexpected £80 subscription charge and ignored support.
“they took my bank details and signed me up for an £80 bi-monthly subscription box.”
Reviewer experienced very friendly service.
“Very friendly service”
Reviewer found Lumin after trying brands and enjoys results.
“Fabulous in all counts.”
Could not download PDF without contacting support, wasting 25 minutes.
“Wasted 25 min of my life.”
Subscription sent product every two months despite selecting six-month option.
“the subscription service sends a product every 2 months after the 6 months subscription is selected.”
Charged for unauthorized products and received no email response.
“Got charged for products i did not authorize”
They charged $59 then refunded minus a $23 fee, costing $36.
“they charged my care 59.00 , after I sent it back they returned the 59:00 but charged a 23:00 fee”
Long-term customer enjoying products, support, discounts, and innovation.
“I’ve enjoyed being a Lumin regular for over 5 years now.”
Charcoal scrub and moisturizer worked well and customer service promptly replaced stolen package.
“The two products I tested: charcoal scrub and face moisturizer are both fantastic.”
Products are effective and make reviewer look much younger.
“Lumin products is very effective and makes me look much younger.”
Using products four years; most are good except the serum.
“I have been using the products for 4 years”
Sample kit led to an unexpected £46 subscription charge with no cancellation option.
“they charged me £46 for a full box that I apparently “subscribed to””
Site was easy to navigate and find specific product types.
“The site was easy to navigate”
Product reduced dark circles and improved dry skin, reviewer appreciates affordability.
“my skin is looking smoother and cleaner”
Reviewer simply mentions flexibility as a positive point.
“Flexibility”
Happy with trial products and generous amounts, results not evaluated yet.
“Happy with my trial products.”
High product quality and skin feeling was phenomenal, reviewer wants to try more.
“The quality of the products, and the way they made my skin feel was phenomenal”
Product works well and delivery is quick and efficient.
“The product works well and the delivery is always quick and efficient.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lumin is a men’s skincare brand focused on facial cleansers, moisturizers, serums and bundled starter kits sold primarily through its e-commerce site. The company commonly offers subscription purchasing options and trial/starter kits. Consumers searching reviews typically look for product effectiveness, subscription/billing practices, customer support responsiveness, and site usability.