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We Collect & Analyze Reviews

Lux Hair Shop
Experiences & Reviews

Lux Hair Shop is an online seller and salon brand focused on wigs, hairpieces and hair-care products, including lace-front and human-hair wigs. Consumers typically research product quality, delivery times, return and exchange policies, and customer support before purchasing. When evaluating Lux Hair Shop, check product descriptions, shipping and refund terms, and payment protection options to help manage purchase risk.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 29%
Latest Review 13d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Frequent complaints about orders not arriving, long delays, refunds not issued, and reports of store closures; a few note timely shipping.

Share of mentions
21%
Weak
💰

Value for money

Many reviewers report paying and not receiving products or refunds; isolated reviews praise pricing or received value.

Share of mentions
16%
Weak
⚡

User experience

A subset of buyers describe comfortable, natural-feeling wigs that are easy to style and hold color well after washing.

Share of mentions
7%
Strong
🔧

Product quality

Several customers praise softness, lace transparency and longevity of wigs; others report wrong colors, damaged items or poor condition.

Share of mentions
9%
Mixed
📞

Communication

Majority of reports cite unresponsive support, unanswered emails and reliance on chatbots; a few reviewers describe helpful, detailed responses.

Share of mentions
21%
Weak
⭐

Overall experience

Overall impressions are divided: some strong product experiences but a larger group reports delivery, refund and support failures.

Share of mentions
27%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Angèle Grand
trustpilot.com Oct 01, 2025

Very Angry about this company !

Very Angry about this company ! They debited money on my account but I had never received my package. They respond to you at the beginning, but once y...

L
Lily N
trustpilot.com Oct 01, 2025

I’m Oder my wig its been 1 week i don’t…

I’m Oder my wig its been 1 week i don’t here anything back it’s was 400 USD I try to email them and no response...

A
Arthur Pineau-Mundubeltz
trustpilot.com Oct 01, 2025

Wig's colors don't match the pictures advertised

I've ordored two wigs on the website and when I received them the colors of the wigs didn't match at all the pictures of the wigs advertis...

d
dito
trustpilot.com Oct 01, 2025

I ordered the hair serum wene it came…

I ordered the hair serum wene it came and I opened it the top was loose it wet aill over in the box it came in they asked me to give a review so I did...

S
Sanaa
trustpilot.com Oct 01, 2025

I am only providing 1 star to get this…

I am only providing 1 star to get this posted. I ordered wig and was inquiring about exchanging, and I was within the 14 day time frame. I continuousl...

M
MaKaTah B
trustpilot.com Oct 01, 2025

They don’t even deserve a star they…

They don’t even deserve a star they should be banned from setting up shops.. this is a hoax and they are ripping people off.. someone seri...

E
Elisha Jane Wilson
trustpilot.com Oct 01, 2025

Do not engage with Lux Hair Salon Preston

Do not engage with Lux Hair Salon or buy any of their products online. Part of the business has been liquidated and they are not refunding thousands o...

G
Gabby
trustpilot.com Oct 01, 2025

I wish I could them a zero.Don't buy…

I wish I could them a zero.Don't buy any products from this online shop.They're scammer.Tried to email them fe...

d
daniella ghiri
trustpilot.com Oct 01, 2025

Do not trust Lux Hair to purchase any…

Do not trust Lux Hair to purchase any products! They are taking customers money for products and not sending them. I purchased products on...

P
Pamela A
trustpilot.com Oct 01, 2025

Lux hair is a dodgy business

Lux hair are dodgy I ordered hair products spend 151 dollars on the 18 June and have not received anything yet I contacted them several times and no a...

B
Bella
trustpilot.com Oct 01, 2025

nice wig

This is my positive experience with the stunning silver straight lace front wig from LuxHairShop. The quality of this wig is truly outstanding. The si...

L
Liz
trustpilot.com Oct 01, 2025

I am delighted to share my exceptional…

I am delighted to share my exceptional experience with this beautiful red body wavy lace front wig in luxhairshop. I was captivated by its vibrant red...

C
Claudia
trustpilot.com Oct 01, 2025

it’s a scam do not order products from here

I made an online order and never received it. It’s a scam do not shop at this online store you will not get your products or your money back. When you...

S
Sophie Ballard
trustpilot.com Oct 01, 2025

WORST COMPANY I HAVE EVER WORKED…

WORST COMPANY I HAVE EVER WORKED WITH!!!! Do not order anything from these people unless you want to me scammed and robbed of your money! They will ta...

A
Ana Meyer Robinson
trustpilot.com Oct 01, 2025

If I could give it 0 stars I would

If I could give it 0 stars I would. DO NOT SHOP HERE. I wish I read the reviews before ordering. Order did not ship for one month. Customer service is...

A
Abby
trustpilot.com Oct 01, 2025

Do not buy from LuxHair!

Wish I could give 0 stars. I had much of the same experience with this company as other people have reviewed below. Spent $81 on hair products and nev...

C
Consumer
trustpilot.com Oct 01, 2025

The worst online shop I have ever…

The worst online shop I have ever ordered from. I’ve been waiting over a month for nearly $400 wort...

C
Clement Bukowa
trustpilot.com Oct 01, 2025

Lux Hair Shop truly lives up to its…

Lux Hair Shop truly lives up to its name as a haven for hair enthusiasts seeking quality products and exceptional service. From th...

S
Sarah McMillan
trustpilot.com Oct 01, 2025

FYI!

Just thought I’d let some people know that a lot of the 1 star reviews (regarding hair products - kerastase ect) I believe have been posted on the wro...

G
Glow Nshut
trustpilot.com Oct 01, 2025

Gorgeous Burgundy Human Hair Wig

Gorgeous Burgundy Human Hair Wig I recently purchased the Burgundy Human Hair Wig from [Brand Name], and let me just say, I am absolutely in love with...

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Conclusion

Reviews show a clear split: multiple customers report high-quality wigs (natural look, soft texture, accurate length) while a larger number report failures in order fulfilment and customer support. Repeated concerns include nondelivery, delayed shipping, unresponsive email/chat support and difficulties obtaining refunds. If you consider buying, use payment methods with buyer protection (for example PayPal or a credit card), confirm shipping and return policies, and keep order and communication records. For shoppers seeking assurance, verify contact details and consider purchasing from sellers with clear tracking and refund histories.