Reviews show a clear split: multiple customers report high-quality wigs (natural look, soft texture, accurate length) while a larger number report failures in order fulfilment and customer support. Repeated concerns include nondelivery, delayed shipping, unresponsive email/chat support and difficulties obtaining refunds. If you consider buying, use payment methods with buyer protection (for example PayPal or a credit card), confirm shipping and return policies, and keep order and communication records. For shoppers seeking assurance, verify contact details and consider purchasing from sellers with clear tracking and refund histories.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a soft, high-quality Brazilian wig with minimal shedding and accurate length.
“The hair is so nice and soft!”
High-quality, comfortable lace front wig with good customer service and fast shipping.
“The quality of this wig is truly outstanding.”
Waiting over a month for nearly $400 of products with poor service.
“I’ve been waiting over a month for nearly $400 worth of products.”
Part of the business liquidated and customers were not refunded or answered.
“they are not refunding thousands of dollars of products they took orders for”
Frequent complaints about orders not arriving, long delays, refunds not issued, and reports of store closures; a few note timely shipping.
Many reviewers report paying and not receiving products or refunds; isolated reviews praise pricing or received value.
A subset of buyers describe comfortable, natural-feeling wigs that are easy to style and hold color well after washing.
Several customers praise softness, lace transparency and longevity of wigs; others report wrong colors, damaged items or poor condition.
Majority of reports cite unresponsive support, unanswered emails and reliance on chatbots; a few reviewers describe helpful, detailed responses.
Overall impressions are divided: some strong product experiences but a larger group reports delivery, refund and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a beautiful custom wig quickly with good quality and acceptable communication.
“I just received my beautiful wig & I couldn’t be happier”
They were charged but never received the package and got no replies.
“They debited money on my account but I had never received my package.”
I paid $400 for a wig and haven't received any response or delivery.
“it’s was 400 USD I try to email them and no response”
Received wigs with colors that did not match website photos and no replies.
“the colors of the wigs didn't match at all the pictures”
Hair serum arrived leaking and customer service handled refund poorly.
“the top was loose it wet aill over in the box it came in”
Requested an exchange within 14 days but received no responses.
“I continuously reached out via chat and email and NO RESPONSE”
They allegedly take orders and customers never receive products.
“this is a hoax and they are ripping people off”
Part of the business liquidated and customers were not refunded or answered.
“they are not refunding thousands of dollars of products they took orders for”
They seldom replied to emails and are accused of scamming customers.
“They're scammer.Tried to email them few times but they seldom replied.”
Customer paid and never received ordered products despite follow ups.
“They are taking customers money for products and not sending them.”
Paid $151 for products and never received them; only chatbot responses.
“have not received anything yet I contacted them several times and no answer”
High-quality, comfortable lace front wig with good customer service and fast shipping.
“The quality of this wig is truly outstanding.”
Vibrant, soft lace front wig with natural look and easy styling.
“The lace front is so thin and natural, it almost feels like my own skin.”
Order never arrived; phone diverted and staff were rude and unhelpful.
“It’s a scam do not shop at this online store you will not get your products”
They allegedly take customers' money and never send products or refunds.
“They will take your money and never send any products or issue refunds”
Order delayed a month; customer service unhelpful; PayPal dispute resolved refund.
“Order did not ship for one month. Customer service is useless”
Spent money and never received tracking or resolution despite emails.
“Spent $81 on hair products and never received tracking information.”
Waiting over a month for nearly $400 of products with poor service.
“I’ve been waiting over a month for nearly $400 worth of products.”
Lux Hair Shop provides a welcoming atmosphere and quality hair products.
“Lux Hair Shop truly lives up to its name as a haven for hair enthusiasts”
Claims many negative reviews are for a different company, causing confusion.
“I believe have been posted on the wrong business”
Highly satisfied with burgundy human hair wig's thickness, softness, and delivery.
“This wig has completely exceeded my expectations in terms of thickness, softness”
After four weeks, item still at warehouse and communication was minimal.
“Has been 4 weeks...no item!! tracking information was sent after 2weeks”
They delayed shipping, then shipped despite multiple cancellation requests.
“They won’t ship for weeks and weeks”
Ordered over four weeks ago; only acted after PayPal dispute and concerns remain.
“Ordered over 4 weeks ago, followed up with them numerous times”
OMG!!! I have never had a wig that's felt so silky before! The Brazilian human hair lace wig I bought from Lux hair shop was the first ever “human hair” wig I’d ever bought. The hair is so nice and soft! Length was accurate it actually looked a bit longer. It comes with lace in the front and the lace can easily be customized. When I first wore it everyone was asking where I purchased it. That itself speaks alone. I was more than pleased and surprised that it doesn’t shed and how transparent the lace is. What's more, the quality is good and the hair doesn't tangle. It’s a must that I purchase again. Price is also great.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lux Hair Shop is an online seller and salon brand focused on wigs, hairpieces and hair-care products, including lace-front and human-hair wigs. Consumers typically research product quality, delivery times, return and exchange policies, and customer support before purchasing. When evaluating Lux Hair Shop, check product descriptions, shipping and refund terms, and payment protection options to help manage purchase risk.