Lux Hair Shop
Experiences & Reviews
Lux Hair Shop is an online seller and salon brand focused on wigs, hairpieces and hair-care products, including lace-front and human-hair wigs. Consumers typically research product quality, delivery times, return and exchange policies, and customer support before purchasing. When evaluating Lux Hair Shop, check product descriptions, shipping and refund terms, and payment protection options to help manage purchase risk.
Overview & Key Metrics
Our Analysis
Service quality
Frequent complaints about orders not arriving, long delays, refunds not issued, and reports of store closures; a few note timely shipping.
Value for money
Many reviewers report paying and not receiving products or refunds; isolated reviews praise pricing or received value.
User experience
A subset of buyers describe comfortable, natural-feeling wigs that are easy to style and hold color well after washing.
Product quality
Several customers praise softness, lace transparency and longevity of wigs; others report wrong colors, damaged items or poor condition.
Communication
Majority of reports cite unresponsive support, unanswered emails and reliance on chatbots; a few reviewers describe helpful, detailed responses.
Overall experience
Overall impressions are divided: some strong product experiences but a larger group reports delivery, refund and support failures.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Brazilian Human Hair Lace Front Wig
"OMG!!! I have never had a wig that's felt so silky before! The Brazilian human hair lace wig I bought from Lux hair shop was the first ever “human hair” wig I’d ever bought. The hair is so nice and soft! Length was accurate it actually looked a bit longer. It comes with lace in the front and the lace can easily be customized. When I first wore it everyone was asking where I purchased it. That itself speaks alone. I was more than pleased and surprised that it doesn’t shed and how transparent the lace is. What's more, the quality is good and the hair doesn't tangle. It’s a must that I purchase again. Price is also great.
"
nice wig
"This is my positive experience with the stunning silver straight lace front wig from LuxHairShop. The quality of this wig is truly outstanding. The si..."
The worst online shop I have ever…
"The worst online shop I have ever ordered from. I’ve been waiting over a month for nearly $400 wort..."
Do not engage with Lux Hair Salon Preston
"Do not engage with Lux Hair Salon or buy any of their products online. Part of the business has been liquidated and they are not refunding thousands o..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Very Angry about this company !
Very Angry about this company ! They debited money on my account but I had never received my package. They respond to you at the beginning, but once y...
I’m Oder my wig its been 1 week i don’t…
I’m Oder my wig its been 1 week i don’t here anything back it’s was 400 USD I try to email them and no response...
Wig's colors don't match the pictures advertised
I've ordored two wigs on the website and when I received them the colors of the wigs didn't match at all the pictures of the wigs advertis...
I ordered the hair serum wene it came…
I ordered the hair serum wene it came and I opened it the top was loose it wet aill over in the box it came in they asked me to give a review so I did...
I am only providing 1 star to get this…
I am only providing 1 star to get this posted. I ordered wig and was inquiring about exchanging, and I was within the 14 day time frame. I continuousl...
They don’t even deserve a star they…
They don’t even deserve a star they should be banned from setting up shops.. this is a hoax and they are ripping people off.. someone seri...
Do not engage with Lux Hair Salon Preston
Do not engage with Lux Hair Salon or buy any of their products online. Part of the business has been liquidated and they are not refunding thousands o...
I wish I could them a zero.Don't buy…
I wish I could them a zero.Don't buy any products from this online shop.They're scammer.Tried to email them fe...
Do not trust Lux Hair to purchase any…
Do not trust Lux Hair to purchase any products! They are taking customers money for products and not sending them. I purchased products on...
Lux hair is a dodgy business
Lux hair are dodgy I ordered hair products spend 151 dollars on the 18 June and have not received anything yet I contacted them several times and no a...
nice wig
This is my positive experience with the stunning silver straight lace front wig from LuxHairShop. The quality of this wig is truly outstanding. The si...
I am delighted to share my exceptional…
I am delighted to share my exceptional experience with this beautiful red body wavy lace front wig in luxhairshop. I was captivated by its vibrant red...
it’s a scam do not order products from here
I made an online order and never received it. It’s a scam do not shop at this online store you will not get your products or your money back. When you...
WORST COMPANY I HAVE EVER WORKED…
WORST COMPANY I HAVE EVER WORKED WITH!!!! Do not order anything from these people unless you want to me scammed and robbed of your money! They will ta...
If I could give it 0 stars I would
If I could give it 0 stars I would. DO NOT SHOP HERE. I wish I read the reviews before ordering. Order did not ship for one month. Customer service is...
Do not buy from LuxHair!
Wish I could give 0 stars. I had much of the same experience with this company as other people have reviewed below. Spent $81 on hair products and nev...
The worst online shop I have ever…
The worst online shop I have ever ordered from. I’ve been waiting over a month for nearly $400 wort...
Lux Hair Shop truly lives up to its…
Lux Hair Shop truly lives up to its name as a haven for hair enthusiasts seeking quality products and exceptional service. From th...
FYI!
Just thought I’d let some people know that a lot of the 1 star reviews (regarding hair products - kerastase ect) I believe have been posted on the wro...
Gorgeous Burgundy Human Hair Wig
Gorgeous Burgundy Human Hair Wig I recently purchased the Burgundy Human Hair Wig from [Brand Name], and let me just say, I am absolutely in love with...
Conclusion
Reviews show a clear split: multiple customers report high-quality wigs (natural look, soft texture, accurate length) while a larger number report failures in order fulfilment and customer support. Repeated concerns include nondelivery, delayed shipping, unresponsive email/chat support and difficulties obtaining refunds. If you consider buying, use payment methods with buyer protection (for example PayPal or a credit card), confirm shipping and return policies, and keep order and communication records. For shoppers seeking assurance, verify contact details and consider purchasing from sellers with clear tracking and refund histories.