Customers often praise the condition and authenticity of handbags, coats, and other apparel. Many mention fast shipping and phone support they can reach. Several buyers say surprise third‑party fees or customs charges pushed up the final price. A smaller number report deliveries that never arrived or exchanges that were refused, leaving the issue unresolved.
Examples from available reviews (Oct 2021 – Feb 2026).
Dolce & Gabbana dress fit perfectly, authentic, and shipped quickly.
“My Dolce & Gabbana dress from LUX LAIR is gorgeous and fits perfectly.”
Unexpected $177 FedEx charge on free-shipping item and company won't pay.
“Left me with a $177 fedex bill on a free shipping item.”
Orders never arrived and refund issues left reviewer convinced company is a scam.
“I never received either and I've never received any communication from this company”
Customer service was proactive, communicative, honest, and helpful.
“Super great customer service!!”
Most reviews describe customer service as helpful, proactive, and easy to reach by phone. Several customers point to specific staff members and quick fixes. A small group left disappointed after running into strict return rules or refused exchanges.
Many shoppers highlight competitive prices and strong deals on designer items. Several reviewers say extra carrier or customs charges raised what they paid. A few buyers noted listings that seemed priced above original retail.
Reviews often say orders match the listing, show up quickly, and lead to repeat purchases. A limited set of reviews reports major fulfillment problems, including missing or empty packages. Those complaints often mention failed attempts to get a refund or follow-up.
Reviewers repeatedly say items arrive authentic and made with strong materials. Many describe the packaging and condition as like-new or carefully packed. One review mentioned a sizing issue with a garment.
Customers frequently mention fast, clear replies by phone and messaging. Communication comes up less often than other themes but stays mostly positive. Some buyers note timely follow-up from the seller even when delivery ran late due to carriers.
Many buyers say they were happy with their purchase and plan to shop again. Ongoing complaints about surprise third-party fees, plus isolated delivery or returns breakdowns, reduced trust for some customers.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (7) · bbb.org (4) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service was proactive, communicative, honest, and helpful.
“Super great customer service!!”
Frames matched advertised color but $35 UPS fee made purchase undesirable.
“My only issue was having to pay $35 to UPS to deliver them to me.”
Dolce & Gabbana dress fit perfectly, authentic, and shipped quickly.
“My Dolce & Gabbana dress from LUX LAIR is gorgeous and fits perfectly.”
Bag was authentic, verified by consignment store, reviewer relieved.
“Guy confirmed it's 100% authentic.”
Item was excellent and customer service resolved issues.
“Excellent item and great customer service.”
Found stylish sunglasses at the right price with good delivery.
“hit the spot -especially on price and delivery.”
Product was excellent but unexpected customs fees made it more expensive.
“it actually turned out more expensive to purchase from Lair than it would have locally.”
Reviewer says Lux Lair is a good site to find great items.
“Lux Lair is a good site to get the best things...thank-you”
Bags listed at twice original price, reviewer found pricing frustrating.
“Found multiple Staud bags that were listed for 2x the original price brand new on Staud's website.”
Victor provided great service; reviewer will shop again.
“Victor was great.”
Unexpected $177 FedEx charge on free-shipping item and company won't pay.
“Left me with a $177 fedex bill on a free shipping item.”
Bag arrived quickly, authentic, high quality, and customer service was reassuring.
“My bag arrived quickly, beautifully packaged, and it’s absolutely authentic.”
Reviewer had a great experience and will repurchase.
“Great will buy again”
Item shipped very fast from Germany and arrived in new condition.
“Very fast shipping.”
Reviewer likes the website and its selection of designer brands.
“I really love your website, It has a lot of good stuff and designer brands.”
Order, return, and refund were efficient; phone support was good.
“by phone the customer service is great.”
Multiple purchases without issues; fast shipping and good prices.
“Shipping is incredibly fast and they offer great prices.”
Orders never arrived and refund issues left reviewer convinced company is a scam.
“I never received either and I've never received any communication from this company”
Website is easy to navigate.
“Easy to navigate.”
Coat is very warm, heavy, and well made but runs small.
“It is warm and made with the best quality materials.”
Communication was good and the order arrived on time.
“Communication with buyer or purchaser and my order was on time”
Order matched pictures, arrived quickly, and was in good condition.
“No bad surprises.”
Reviewer had a great experience and phone customer service resolved issues.
“I had a great experience and will definitely make another purchase!”
Placing the order was very easy; item pending delivery.
“It was really easy to place the order.”
Exchange request denied due to return policy, leaving reviewer disappointed.
“The reason is due to their return policy.”
Reviewer was impressed with the item's quality.
“Impressed with the quality of the item I received. Thank you so much !”
Received an empty package and customer service refused responsibility.
“I received an empty package that was shipped from Japan.”
Reviewer had a great experience with Lux Lair.
“Great experience”
Ordered bag arrived in perfect, new condition.
“My bag I ordered is in perfect new condition.”
Hasn't visited store yet but curious based on friends' opinions.
“I am dying to check it out.”
Reviewer likes everything about the company.
“I LIKe everything with the company”
Item was carefully packed and exactly what reviewer wanted.
“Item was carefully packed and just what I wanted.”
Longtime customer praises top-notch customer service and satisfaction.
“I have been a long time customer of lux lair. Their customer service it top notch and I’ve been happy with all my purchases l.”
Offers fantastic deals on authentic luxury merchandise; reviewer uses it for gifts.
“Fantastic deals on high quality, authentic luxury merchandise.”
I just want to say a million thanks to Lux Lair. My purse just arrived as described and neatly packed with all tags attached. So far, I'm so in love with it and can't wait for my next order to arrive. The only complaint I have is that I experienced some delivery delays since the order was sent via USPS. However, the seller was so responsive to my emails and helpful and got back to me immediately. It was a great experience and I just love everything about this company. I'd give them all 10 stars if the option was available.
LOVE!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LUX LAIR runs an online store for luxury fashion. It lists designer handbags, apparel, and accessories for sale and resale. Product pages show photos and item details, and checkout supports secure payment plus domestic and international shipping. The site offers phone support and a return process for online orders. LUX LAIR also supports authenticated resale and consignment of high-end items.