Reviews Analyzed
5
We Collect & Analyze Reviews
LXR
Experiences & Reviews
LXR (often styled LXR & Co) is an e-commerce retailer that specializes in selling pre-owned designer luxury goods such as handbags, wallets and small leather accessories. Consumers researching LXR typically look for authenticated secondhand items, pricing for designer brands, shipping and return policies, and customer support responsiveness. This profile is intended to help shoppers find review-based insights about LXR’s service, pricing and product condition when deciding whether to purchase.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
28d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Shipping speed is praised in positive reports, but several reviews describe canceled orders, difficult returns and poor after-sales service.
Share of mentions
Weak
24%
💰
Value for money
Some buyers call prices competitive or like a bargain; others report discounts not honored or feel misled by sale pricing.
Share of mentions
Mixed
14%
⚡
User experience
Very few reviewers mentioned site experience; one noted a product still displayed at full price after a canceled discounted order.
Share of mentions
Mixed
5%
🔧
Product quality
Multiple buyers described items as arriving in excellent condition with good detail, but only a small number of reviews address quality.
Share of mentions
Mixed
10%
📞
Communication
Several reviewers reported unanswered emails and unreachable phone lines; one review explicitly praised fast, clear communication and delivery.
Share of mentions
Weak
24%
⭐
Overall experience
Overall impressions are split: repeat buyers report satisfaction with condition and delivery, while others report refunds, cancellations and unresolved issues.
Share of mentions
Weak
24%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (December 2021 – October 2025).
Louis Vuitton Wallet
"I would give LXR & Co 11 stars if possible! I was looking for a wallet as a christmas present for my girlfriend, who is a Louis Vuitton fanatic. I stumbled across LXR & Co, and I am so glad that I did! The prices are very reasonable, and the communication was outstanding and the speed in which the package arrived was faster than I had expected, which is always a plus! I have to say that this Louis Vuitton wallet came in perfect condition too. The quality and attention to detail is just beyond. Overall I am extremely happy with LXR & Co, and we will definitely be purchasing from them again!
"
Anthony T.
Collected.reviews
Dec 08, 2021
Featured for: Positive: condition, price, fast shipping
I ordered a Gucci wallet $495 January…
"I ordered a Gucci wallet $495 January 10, 2023. After several inquires regarding my purchase and several excuses, January 31, I requested a ref..."
ruth taylor
Trustpilot
Oct 01, 2025
Featured for: Negative: refund requested, poor service
Satisfied with my experience
"I see the bad reviews here, but my experience was the opposite. Shipping was fast for the 2 bags I had recently bought from them. One was the Loewe sm..."
Gigi Bautista
Trustpilot
Oct 01, 2025
Featured for: Repeat buyer: fast shipping, good prices
Do not buy anything from this company
"They take your money when it’s time to buy, but trying to return something is impossible. No one picks up the customer service line. Sent them several..."
AliciaZ
Trustpilot
Oct 01, 2025
Featured for: Negative: no returns, credit-card dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
r
ruth taylor
trustpilot.com
Oct 01, 2025
I ordered a Gucci wallet $495 January…
I ordered a Gucci wallet $495 January 10, 2023. After several inquires regarding my purchase and several excuses, January 31, I requested a ref...
G
Gigi Bautista
trustpilot.com
Oct 01, 2025
Satisfied with my experience
I see the bad reviews here, but my experience was the opposite. Shipping was fast for the 2 bags I had recently bought from them. One was the Loewe sm...
M
Monika
trustpilot.com
Oct 01, 2025
Do not purchase from this company
Against my better judgement after reading multiple absolutely horrible reviews online about this company I still decided to purchase a bag during thei...
A
AliciaZ
trustpilot.com
Oct 01, 2025
Do not buy anything from this company
They take your money when it’s time to buy, but trying to return something is impossible. No one picks up the customer service line. Sent them several...
A
Anthony T.
Collected.reviews
Dec 08, 2021
Louis Vuitton Wallet
I would give LXR & Co 11 stars if possible! I was looking for a wallet as a christmas present for my girlfriend, who is a Louis Vuitton fanatic. I stumbled across LXR & Co, and I am so glad that I did! The prices are very reasonable, and the communication was outstanding and the speed in which the package arrived was faster than I had expected, which is always a plus! I have to say that this Louis Vuitton wallet came in perfect condition too. The quality and attention to detail is just beyond. Overall I am extremely happy with LXR & Co, and we will definitely be purchasing from them again!
Conclusion
Reviews for LXR show a clear split: several customers report receiving authentic-looking items in excellent condition with fast shipping, while multiple others report serious problems with customer support, canceled orders and return handling. If you consider buying from LXR, review the store’s stated return and refund policies carefully and save transaction records. Using a payment method with buyer protection (credit card or a payment service) may help if you need to dispute a charge. For sellers and buyers alike, weigh attractive prices against reported service risks and contact options before completing high-value purchases.