Customer feedback for Maison De Fashion shows a split pattern: many buyers report fast shipping, careful packaging and authentic, high-quality items, while several others report significant problems with returns, refunds and receiving incorrect or poor-quality items. If you value quick delivery and find items on sale, the store frequently receives positive comments for speed and condition. However, multiple reviews warn to check sizing carefully and confirm the returns process before purchasing, especially for high-value items. When deciding whether to buy, consider ordering items with clear size guidance or using payment methods that protect returns, and document communications if a refund or return becomes necessary.
Examples from available reviews (Sep 2022 – Feb 2026).
They praised the product quality, customer service, and easy website navigation.
“I was extremely impressed with their collection.”
Found designer brands at low prices with usually next-day delivery.
“Always a good price for Moncler and Stone Island”
Order arrived after nearly a month and returns were unresponsive.
“Very poor all round service.”
Clothing ran about two sizes small and returns are problematic.
“Ur clothes come two sizes smaller than advertised”
Most reviewers report fast shipping, careful packaging and attentive order handling; several reports highlight long waits and refund difficulties.
Multiple reviewers praise competitive prices and sales; a smaller group says items felt unusable or that refunds did not make purchases worthwhile.
A few reviewers describe the website as easy to navigate and straightforward, providing a simple shopping flow.
Many customers report genuine, well-packaged items and good material quality; a minority received poor or incorrect items (wrong size or low quality).
Several reviewers describe quick contact and helpful replies, but multiple complaints cite unresponsive support and unclear return instructions.
Most reviewers report positive overall experiences—fast delivery, good service and quality—while a minority report serious problems with returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
An unauthorised order was processed, item misdescribed, and refunds mishandled.
“Complete scam! Avoid at all costs.”
An unauthorised order was processed, item misdescribed, and refunds mishandled.
“Complete scam! Avoid at all costs.”
Good delivery and helpful communication, but return communication is lacking.
“Communication during the return/refund applications is non-existent though.”
Good delivery and helpful communication, but return communication is lacking.
“Communication during the return/refund applications is non-existent though.”
Very pleased with the purchase and received excellent service.
“Excellent service, very pleased with my purchase, thank you”
Very pleased with the purchase and received excellent service.
“Excellent service, very pleased with my purchase, thank you”
Good price on a Lacoste top but delivery took longer than normal.
“it took longer than normal to receive it”
Good price on a Lacoste top but delivery took longer than normal.
“it took longer than normal to receive it”
Paid for a coat that never arrived and refund requests were ignored.
“the coat has still not come”
Paid for a coat that never arrived and refund requests were ignored.
“the coat has still not come”
Received great products and experienced great service from the company.
“Great products and great service”
Received great products and experienced great service from the company.
“Great products and great service”
Returned items were received but the refund has not been issued for weeks.
“despite having received my returns you have yet to refund my money”
Returned items were received but the refund has not been issued for weeks.
“despite having received my returns you have yet to refund my money”
Long delivery, cancellation ignored, and refunds were not provided after return.
“Delivery to a shocking 6 weeks.”
Long delivery, cancellation ignored, and refunds were not provided after return.
“Delivery to a shocking 6 weeks.”
Item never arrived and email contact was ignored; tracking did not work.
“Item was never delivered, when contacted via email multiple times, no response.”
Item never arrived and email contact was ignored; tracking did not work.
“Item was never delivered, when contacted via email multiple times, no response.”
Great customer service and the order arrived perfect, will reorder.
“Great customer service and my order came perfect.”
Great customer service and the order arrived perfect, will reorder.
“Great customer service and my order came perfect.”
Order arrived within the quoted timescale and offered exceptional value.
“Exceptionally good value for money”
Order arrived as quoted and offered exceptional value; will use again.
“Exceptionally good value for money”
Lovely cardigan at a good price, though delivery was late.
“Didn't come in the timeframe stated though.”
Cardigan was great value but did not arrive within stated timeframe.
“Didn't come in the timeframe stated though.”
Good selection and price but dispatch was significantly delayed and refund slow.
“dispatch was significantly delayed”
Good selection and price, but dispatch and refund were significantly delayed.
“the dispatch was significantly delayed”
Long-term customer who continues using the company for rare pieces.
“Been using maison de fashion for years, won’t go anywhere else.”
Long-term customer satisfied with the shop's rare, high-quality pieces.
“Always got the best rare pieces”
Pleasant in-store experience with friendly staff and a wide designer range.
“The staff are brilliant, friendly and always willing to do as much as they can to help.”
Pleasant in-store experience with friendly staff and wide designer selection.
“The staff are brilliant, friendly and always willing to do as much as they can to help.”
No reply to emails and the item was not dispatched in two weeks.
“Waited 2 weeks and still no dispatch”
No reply to emails and item still not dispatched after two weeks.
“still no dispatch”
Ordered a jacket nine days ago and it still has not been dispatched.
“still not despatched. Awful service.”
Jacket ordered nine days ago still not dispatched and service criticized.
“still not despatched.”
Cancellation was confirmed but payment was taken and refund not received.
“I’ve now raised a claim through PayPal”
Customer service was unresponsive and refund was not received after cancellation.
“Awful customer service and very unprofessional.”
Easy to buy from with clear stock information and reliable delivery.
“stock clearly marked and available with quick and reliable delivery.”
Easy purchasing with clear stock labels and quick, reliable delivery.
“Really easy to buy from”
Repeated delays and vague communication left uncertainty about dispatch and tracking.
“I found it totally bizzare I wasn’t given any tracking information at all.”
Repeated delivery delays with vague communication and no tracking information.
“I wasn’t given any tracking information at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maison De Fashion is an online fashion retailer that sells clothing and accessories through a website. Consumers researching the company typically look for information about product authenticity, delivery times, returns and customer support. When evaluating this retailer, shoppers commonly check product condition, shipping speed, pricing and how returns or refunds are handled.