Many reviewers mention fast delivery, careful packaging, and good prices. Customers also point to helpful in-store staff and an easy online checkout. Another group describes late or missing parcels, cancelled orders that were still charged, and refunds that never arrived. These day-to-day issues often drive the lowest ratings.
Examples from available reviews (Sep 2022 – Mar 2026).
An unauthorised order was processed, item misdescribed, and refunds mishandled.
“Complete scam! Avoid at all costs.”
Returned items were received but the refund has not been issued for weeks.
“despite having received my returns you have yet to refund my money”
Great customer service and the order arrived perfect, will reorder.
“Great customer service and my order came perfect.”
Found designer brands at low prices with usually next-day delivery.
“Always a good price for Moncler and Stone Island”
Service comments split between quick fulfilment and repeated fulfilment breakdowns. Several reviews describe orders that were never sent, deliveries delayed for weeks, or items that never arrived. Some customers also report cancellations being confirmed but charges still taken, with refund requests then ignored.
Shoppers often highlight competitive prices on branded and designer items. Several reviews call the value exceptional and say they bought again because of the pricing. Very few challenge the value; most complaints focus on fulfilment rather than cost.
Online buyers describe a clear site, visible stock status, and a simple checkout. In-store shoppers mention friendly staff and a wide designer range. A smaller set of reviews notes missing tracking details and uncertainty about whether orders had been dispatched.
Many buyers say products are genuine, well packed, and as expected. Reviews also include repeated comments that some garments run small, plus a few isolated reports of poor-quality items. When returns are needed for sizing or quality, the process often becomes difficult if refunds stall.
Several reviews praise order messages and delivery updates. Communication most often falls apart around returns and refunds, with reports of unanswered emails and missing tracking information. Updates on return status appear to be the weakest point.
Reviews split between strong praise for products, speed, and service, and sharp criticism of delivery and refund handling. Positive reviews often mention repeat buying and long-term loyalty. Negative accounts centre on operational failures that pushed customers to open disputes or file formal claims.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
An unauthorised order was processed, item misdescribed, and refunds mishandled.
“Complete scam! Avoid at all costs.”
An unauthorised order was processed, item misdescribed, and refunds mishandled.
“Complete scam! Avoid at all costs.”
Good delivery and helpful communication, but return communication is lacking.
“Communication during the return/refund applications is non-existent though.”
Good delivery and helpful communication, but return communication is lacking.
“Communication during the return/refund applications is non-existent though.”
Very pleased with the purchase and received excellent service.
“Excellent service, very pleased with my purchase, thank you”
Very pleased with the purchase and received excellent service.
“Excellent service, very pleased with my purchase, thank you”
Good price on a Lacoste top but delivery took longer than normal.
“it took longer than normal to receive it”
Good price on a Lacoste top but delivery took longer than normal.
“it took longer than normal to receive it”
Paid for a coat that never arrived and refund requests were ignored.
“the coat has still not come”
Paid for a coat that never arrived and refund requests were ignored.
“the coat has still not come”
Received great products and experienced great service from the company.
“Great products and great service”
Received great products and experienced great service from the company.
“Great products and great service”
Returned items were received but the refund has not been issued for weeks.
“despite having received my returns you have yet to refund my money”
Returned items were received but the refund has not been issued for weeks.
“despite having received my returns you have yet to refund my money”
Long delivery, cancellation ignored, and refunds were not provided after return.
“Delivery to a shocking 6 weeks.”
Long delivery, cancellation ignored, and refunds were not provided after return.
“Delivery to a shocking 6 weeks.”
Item never arrived and email contact was ignored; tracking did not work.
“Item was never delivered, when contacted via email multiple times, no response.”
Item never arrived and email contact was ignored; tracking did not work.
“Item was never delivered, when contacted via email multiple times, no response.”
Great customer service and the order arrived perfect, will reorder.
“Great customer service and my order came perfect.”
Great customer service and the order arrived perfect, will reorder.
“Great customer service and my order came perfect.”
Order arrived within the quoted timescale and offered exceptional value.
“Exceptionally good value for money”
Order arrived as quoted and offered exceptional value; will use again.
“Exceptionally good value for money”
Lovely cardigan at a good price, though delivery was late.
“Didn't come in the timeframe stated though.”
Cardigan was great value but did not arrive within stated timeframe.
“Didn't come in the timeframe stated though.”
Good selection and price but dispatch was significantly delayed and refund slow.
“dispatch was significantly delayed”
Good selection and price, but dispatch and refund were significantly delayed.
“the dispatch was significantly delayed”
Long-term customer who continues using the company for rare pieces.
“Been using maison de fashion for years, won’t go anywhere else.”
Long-term customer satisfied with the shop's rare, high-quality pieces.
“Always got the best rare pieces”
Pleasant in-store experience with friendly staff and a wide designer range.
“The staff are brilliant, friendly and always willing to do as much as they can to help.”
Pleasant in-store experience with friendly staff and wide designer selection.
“The staff are brilliant, friendly and always willing to do as much as they can to help.”
No reply to emails and the item was not dispatched in two weeks.
“Waited 2 weeks and still no dispatch”
No reply to emails and item still not dispatched after two weeks.
“still no dispatch”
Ordered a jacket nine days ago and it still has not been dispatched.
“still not despatched. Awful service.”
Jacket ordered nine days ago still not dispatched and service criticized.
“still not despatched.”
Cancellation was confirmed but payment was taken and refund not received.
“I’ve now raised a claim through PayPal”
Customer service was unresponsive and refund was not received after cancellation.
“Awful customer service and very unprofessional.”
Easy to buy from with clear stock information and reliable delivery.
“stock clearly marked and available with quick and reliable delivery.”
Easy purchasing with clear stock labels and quick, reliable delivery.
“Really easy to buy from”
Repeated delays and vague communication left uncertainty about dispatch and tracking.
“I found it totally bizzare I wasn’t given any tracking information at all.”
Repeated delivery delays with vague communication and no tracking information.
“I wasn’t given any tracking information at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maison De Fashion sells designer clothing and accessories online and in physical stores. Its website includes a searchable catalogue, product photos, size guides, and a secure checkout with common payment options. The company ships locally and internationally and offers returns for exchanges and refunds. Customers can reach support by email or get help in store from staff.