Many buyers say orders never arrived, items were wrong, and refund requests went unanswered for long periods. Several customers received damaged products or the wrong size. Others describe fast delivery, smooth exchanges, and responsive staff in a few cases. Overall, feedback pairs frequent order-and-refund breakdowns with occasional examples of strong service.
Examples from available reviews (Nov 2021 – Feb 2026).
Never received ordered items and cannot get replies or refund.
“I will NEVER receive my items or my money back”
Ordered leather orthopaedic shoes but received poor wrong-size plastic shoes.
“I received size 5 plastic shoes very poorly made.”
Company provided excellent service cleaning a difficult item.
“Brilliant service, going above & beyond to clean a difficult item.”
Quick response for sizing and next-day delivery with excellent communication.
“Super fast delivery amazing coms!!!”
Several positive reviews mention quick exchanges, fast cleaning, and polite support. Other customers describe service requests around returns and refunds that never get resolved. The good service stories sit alongside these unresolved cases rather than outweighing them.
Some buyers say prices feel fair and the branded items seem authentic for what they paid. Others say value drops when the item arrives wrong, damaged, or low quality. Positive value notes appear, but complaints about what people received show up more often.
Some customers say it was hard to contact the site or access content, and one person could not open posts. A few buyers say the experience improved with new or responsive staff. Usability complaints appear less often than communication issues, but they still come up.
Multiple buyers report items arriving stained, frayed, poorly made, swapped for plastic substitutes, or in the wrong size. Others say jumpers, windbreakers, and branded items met expectations. Quality issues recur and often lead to returns.
Many buyers report emails not answered, phone calls ignored, and no updates on refunds. A smaller group mentions quick replies and clear sizing guidance. The main communication problem is silence around wrong items and refunds.
Experiences split between unresolved orders and prompt, helpful support. Several reviews warn about missing deliveries and chasing refunds, while others point to fast delivery and exchanges that worked. Overall, the pattern is ongoing operational problems with a few strong outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not received after two weeks and phone number is not recognised.
“It still has not.been received.”
I very rarely write reviews but I stumbled across Maison Threads website and I think it is a very good place to buy (men) clothes chosen from a wide range of suppliers and prices. Recently I ordered 3 Kenzo jumpers and I just wish I had more money to spend on clothes. I couldn’t be happier with the quality of items, their price range, and excellent delivery times. The clothes were carefully wrapped also. An excellent site that makes buying easy and enjoyable.I really loved the concept and the ordering process. Would gladly recommend Maison Threads to friends and family and will definitely be buying from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maison Threads runs an online shop selling apparel and accessories. The website shows product pages with photos, size information, and material details for clothing, footwear, and bags. Customers order through the online checkout and pay using standard online methods. The company ships orders, offers tracking options, and lists a returns process.