Reviewers most consistently praise Maisonette’s customer service responsiveness and clear communication, and many report well-made, stylish children’s products. Several customers highlight easy website navigation and smooth ordering. However, there are repeated complaints about unexpected tariffs or additional fees, denied sale-price adjustments, and occasional poor gift packaging or unclear gift-wrap options. For buyers: check product origin/tariff notices and gift-wrap details before purchase, and contact customer support for price or return questions since many reviews report helpful resolution.
Examples from available reviews (Nov 2022 – Feb 2026).
Smooth ordering, quick shipping, good selection, and responsive customer service.
“The ordering process was seamless and shipping was quick”
Slow, poor customer service led to tariffs and canceled orders.
“Worst customer service experience of all time.”
Customer service provided clear, transparent responses and honored a promotion.
“Customer service responses were clear and to the point;”
Gift arrived poorly packaged and not as described, disappointing the sender.
“the package arrived in a very poor and unprofessional condition.”
Most reviewers report fast, helpful customer service and straightforward returns; a minority describe slow responses, cancellations, or unresolved issues.
Reviewers give mixed signals: some praise pricing and honored discounts, while others report unexpected tariffs, denied sale adjustments, or high costs.
Many reviewers find the website easy to navigate and ordering seamless, but several note unclear origin/tariff details and inconsistent gift packaging.
Several reviewers praise well-made, stylish children’s items and distinct selections; isolated complaints focus on gift presentation or packaging quality.
A majority highlight prompt, clear email responses and helpful agents; a smaller group reports slow replies and lack of phone support.
Most reviews describe positive shopping experiences with repeat buyers and resolved issues; a few report strongly negative experiences around service or packaging.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently discovered Maisonette and I couldn't be more thrilled with my experience. As a new mom, I am constantly on the lookout for high-quality and stylish clothing, furniture, and toys for my little one, and Maisonette did not disappoint.
Their website is easy to navigate with clear categories for each type of product they offer. What impressed me most was the range of brands available - from well-known favorites like Ralph Lauren Kids to independent boutiques that offered unique finds.
The ordering process was seamless and shipping was quick - which as any new parent knows is always appreciated! When my items arrived, everything was carefully packaged and exactly as described on their website.
Not only does Maisonette offer a wide variety of products at different price points but their customer service is top-notch. I had a question about sizing for one of the outfits I ordered and reached out to their team via email. Their response time was incredibly fast, helpful, friendly, making me feel valued as a customer.
Overall, shopping at Maisonette made this busy first-time mom's life easier while providing her child with an adorable wardrobe upgrade. Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maisonette is an online retailer focused on children’s apparel, nursery furniture, toys and gifts. The site curates a mix of designer and boutique brands aimed at parents and gift buyers. Shoppers typically browse by category on the e-commerce platform and place orders for individual items or gifts.