Reviews describe a stark split between product quality and fulfillment. Many customers compliment well-made children’s clothing and, in some cases, quick, helpful support. Others report repeated shipping breakdowns, missing items, and support that stops responding. Most complaints point to tracking problems, returns, and refunds after purchase.
Examples from available reviews (Nov 2022 – Mar 2026).
Customer service was unresponsive and overnight shipping failed.
“I paid for overnight shipping on an item and didn't get it for weeks.”
Part of order was missing or delayed and Maisonette refused refund.
“Maisonette refused a refund or replacement and hid behind being a “marketplace,” placing the entire loss on me.”
Support was excellent and fast; reviewer intends to return.
“Excellent support and FAST!”
Ordered well-made newborn outfits and service was prompt.
“They have beautiful, well-made options.”
Customer service comes across as uneven. Several reviews mention unanswered emails, concierge support that went quiet, and the company declining responsibility for fulfillment. Other reviewers describe fast, professional help that fixed problems and replaced damaged items.
Several reviewers describe billing and refund issues. They cite sale prices not being honored, return fees being charged, and returns not being credited. A few also mention tariffs and canceled orders after slow problem resolution.
Order management and tracking often feel difficult. Reviewers mention no simple way to cancel, slow or broken returns, split shipments, and packages marked delivered that never arrived. A few, however, report smooth ordering and fast shipping.
Many reviewers praise the build and style of newborn and children’s items. They highlight well-made outfits and quick, careful packing. A smaller group reports weak packaging and items arriving damaged or apparently previously returned.
Communication feedback is divided. Some customers got clear, straightforward replies and had promotions honored. Others report no follow-up, being pushed to marketplace vendors, or no ownership of vendor ship dates.
Overall feedback splits between very positive and very negative. Strong reviews focus on product quality and a few cases of quick support. Critical reviews point to fulfillment failures, silent service, and refunds that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently discovered Maisonette and I couldn't be more thrilled with my experience. As a new mom, I am constantly on the lookout for high-quality and stylish clothing, furniture, and toys for my little one, and Maisonette did not disappoint.
Their website is easy to navigate with clear categories for each type of product they offer. What impressed me most was the range of brands available - from well-known favorites like Ralph Lauren Kids to independent boutiques that offered unique finds.
The ordering process was seamless and shipping was quick - which as any new parent knows is always appreciated! When my items arrived, everything was carefully packaged and exactly as described on their website.
Not only does Maisonette offer a wide variety of products at different price points but their customer service is top-notch. I had a question about sizing for one of the outfits I ordered and reached out to their team via email. Their response time was incredibly fast, helpful, friendly, making me feel valued as a customer.
Overall, shopping at Maisonette made this busy first-time mom's life easier while providing her child with an adorable wardrobe upgrade. Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maisonette is an online retailer for children’s clothing, toys, nursery decor, and related lifestyle items. It curates products from independent designers and established brands, with product pages that include photos, sizing, and shipping details. The site also offers gift registries and editorial content on parenting and children’s style. Shoppers can browse clothing, gear, toys, and nursery furniture through the storefront.