Reviews Analyzed
21
We Collect & Analyze Reviews
Maskc
Experiences & Reviews
Maskc is a brand name consumers may encounter when researching online sellers. When evaluating any lesser-known brand, check the vendor’s official website domain, contact channels, shipping and return policies, and product certification documentation before purchasing.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
23d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Many reviewers report orders delayed or never shipped, missed expedited promises, and shipping labels created without actual dispatch.
Share of mentions
Weak
23%
💰
Value for money
Several buyers report poor value due to late or missing orders, partial shipments, or concerns that products were not as advertised.
Share of mentions
Weak
10%
⚡
User experience
Very limited mentions; one reviewer specifically praised an easy-to-navigate website and straightforward ordering experience.
Share of mentions
Mixed
1%
🔧
Product quality
Reports are mixed: some buyers describe durable masks, while multiple reviewers allege defects, missing certifications, or counterfeit KN95s.
Share of mentions
Weak
12%
📞
Communication
Numerous complaints about unanswered emails, automated replies, social-media blocking, and lack of reachable phone support.
Share of mentions
Weak
25%
⭐
Overall experience
Overall sentiment in the reviews is negative: many unresolved orders and poor support, with a small portion reporting satisfactory purchases.
Share of mentions
Weak
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Kids Masks
"Since the COVID-19 outbreak, I have been buying face masks for my children from Maskc and they love their masks and we don't leave home without one. The quality of the masks is such that they stand up to all of their rough and tumble play and no matter how much they break, we always get value for money. I am also very happy that my children can breathe safely and worry-free whilst playing outdoors. I also appreciate swift delivery from Maskc who provide us with great service on all our orders. The customer service is also always efficient and I like that their website is easy to navigate. Love the masks and the service! Five stars!!!
"
Lucas Bower
Collected.reviews
Nov 22, 2021
Featured for: positive on quality and service
I have ordered from shopmaskc
"I have ordered from Maskc at least 4 maybe 5 times, never disappointed. My orders have always been recei..."
Ms A
Trustpilot
Oct 01, 2025
Featured for: repeat buyer; fast delivery
Maskc is selling fake KN95 masks
"The KN95 masks that shopmaskc sells are not legitimate KN95 masks. There is no GB marking printed on the mask that is required when the masks are manu..."
Cheryl
Trustpilot
Oct 01, 2025
Featured for: alleges counterfeit KN95 masks
SCAM COMPANY
"SCAM COMPANY. They generate shipping label but don't actually ship your order. Website advertises same day shipping, but we placed our order over 2 we..."
Ellen Neville
Trustpilot
Oct 01, 2025
Featured for: accuses automated responses, non-shipment
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kristina Keefe-Perry
trustpilot.com
Oct 01, 2025
Where is My Order!?!?!
I ordered masks nearly 2 months ago and when I track the shipping it says, "getting your order ready!" The ironic thing is I bought them during their...
E
E Logan
trustpilot.com
Oct 01, 2025
STOP Sending Me Emails
This company keeps sending me emails and will NOT remove me from their email list even though I unsubscribed from my email. I...
C
Cheryl
trustpilot.com
Oct 01, 2025
Maskc is selling fake KN95 masks
The KN95 masks that shopmaskc sells are not legitimate KN95 masks. There is no GB marking printed on the mask that is required when the masks are manu...
A
Amanda
trustpilot.com
Oct 01, 2025
Customer service is despicable
Customer service is despicable! They have no phone number. They don’t respond to emails. And they block you on I...
S
Sabrina
trustpilot.com
Oct 01, 2025
Customer service is nonexistent!
Sent the incorrect order. “Customer service” clown behind the keyboard insisted it was correct despite providing a picture to demonstrate what I recei...
M
Ms A
trustpilot.com
Oct 01, 2025
I have ordered from shopmaskc
I have ordered from Maskc at least 4 maybe 5 times, never disappointed. My orders have always been recei...
D
Dawn
trustpilot.com
Oct 01, 2025
Wish I had seen this before I placed my…
Wish I had seen this before I placed my order No customer service just keep getting and automated re...
C
Cathy
trustpilot.com
Oct 01, 2025
I’m sorry I didn’t consult this site…
I’m sorry I didn’t consult this site before I ordered from this company. Terrible Customer Service - I did get responses, but no help - just attitude...
J
JJ
trustpilot.com
Oct 01, 2025
Dishonest business practices..I placed…
Dishonest business practices..I placed an order nearly two weeks ago, and as of today it hasn't shipped, although I've been...
M
Meme S
trustpilot.com
Oct 01, 2025
I have been waiting on my masks for…
I have been waiting on my masks for weeks now and still nothing. Reached out to th...
K
Kate
trustpilot.com
Oct 01, 2025
Wouldn't recommend
Ordered over 2 weeks ago. Tried to cancel after passing the two week mark because only a label was created, they said it already shipped so they could...
C
Cathryne Hamsher
trustpilot.com
Oct 01, 2025
Horrible company
Placed my order February 5th. My order has yet to ship, yet I keep receiving emails on new sales 2-3 times per day. I have emailed them at least 4 tim...
C
Connie
trustpilot.com
Oct 01, 2025
Defective masks
11 out of the 20 black masks I received were defective & I even provided pictures to verify this. I have contacted this company 3 times to request a r...
l
linda Blessed
trustpilot.com
Oct 01, 2025
These masks are cheap
These masks are cheap. The strap is only glued on and comes off o...
L
Lindsey W
trustpilot.com
Oct 01, 2025
SCAM - DO NOT BUY
As others have stated - the website makes claims that shipping will be same day if before the cutoff time. This is completely false and a scam. I need...
E
Ellen Neville
trustpilot.com
Oct 01, 2025
SCAM COMPANY
SCAM COMPANY. They generate shipping label but don't actually ship your order. Website advertises same day shipping, but we placed our order over 2 we...
M
Marlene Naanes
trustpilot.com
Oct 01, 2025
They Lie About Shipping and Have ZERO Customer Service
This company lied and said my child's in stock mask would ship the same day. I paid for two-day shipping. I got my order more than two weeks later. I...
J
Jenica
trustpilot.com
Oct 01, 2025
They are out to steal your money.
They are out to steal your money. Ordered 2 10 packs of masks based on the ship date they have on their website in ALL UPPERCASE LETTERS. They did not...
H
Howie Brecher
trustpilot.com
Oct 01, 2025
Nice products but terrible delivery. Avoid!
Claim to ship same day if ordered before 2. This is a lie. Sends emails saying the items have shipped when in fact they haven't. Cla...
L
Lori
trustpilot.com
Oct 01, 2025
I needed N95 masks for a flight
Re: Maskc/Shopmaskc I needed N95 masks for a flight. I ordered from you on 1/22/22. You advertised same day shipping and 5-7 day delivery. When I hadn...
Conclusion
The supplied reviews show a clear pattern: many customers report shipping delays, lack of responsive support, and issues with order accuracy or product conformity, while a minority describe timely delivery and acceptable masks. Specific concerns raised include alleged counterfeit KN95s, defective straps, and repeated automated or no-response customer support. If you consider purchasing, verify product certifications, confirm seller contact options, and monitor tracking closely; use a payment method that allows dispute resolution for unshipped or incorrect orders. For buyers prioritizing rapid, reliable shipping and responsive support, these reviews suggest comparing alternative vendors before purchasing.