Complaints focus on orders that never arrive and shipping that drags on or doesn’t happen at all. Many reviewers mention missing or unhelpful customer support and frequent marketing messages. Several say the masks arrived defective or without the required KN95 markings. A small number report quick delivery and acceptable children’s masks.
Examples from available reviews (Nov 2021 – Mar 2026).
Charged for masks that never shipped and received no response.
“it hasn't shipped, although I've been charged for the masks.”
Company keeps emailing despite unsubscribe requests and no purchase.
“This company keeps sending me emails”
Masks are counterfeit and do not meet KN95 certification requirements.
“are not legitimate KN95 masks.”
Multiple orders arrived quickly and masks appeared certified.
“never disappointed.”
Many reviews describe orders that never shipped or arrived weeks late. Several say shipping labels were created but the orders were never sent, leading customers to seek bank refunds or chargebacks. A minority report fast delivery and correct orders.
Some customers say they paid for expedited shipping but didn’t get delivery, which lowers the sense of value. Several report being charged without receiving products or getting refunds resolved. Mentions of good value are rare and mostly come from customers whose orders arrived quickly.
Buyers often describe automated replies and support that stops responding when they ask for help or refunds. Some say they were blocked on social channels after raising problems. A few report an easy checkout and on-time delivery.
Multiple reviews mention defects, broken ear loops, loose straps, and masks missing KN95 markings. Some reviewers directly call the masks counterfeit or say they don’t meet KN95 standards. Positive product notes are limited to isolated comments about durable, breathable children’s masks.
Many reviewers cite ongoing marketing emails, misleading “going out of business” messages, and unsubscribe attempts that didn’t work. Several also allege surprise subscription charges and a lack of response to messages. A few customers say they received adequate updates about their orders.
Reviews split between many low ratings and a small number of positive experiences. Customers often end up filing bank disputes or chargebacks when issues aren’t resolved. A limited number report acceptable orders and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order not shipped after two months; customer service unhelpful.
“getting your order ready!”
Company keeps emailing despite unsubscribe requests and no purchase.
“This company keeps sending me emails”
Masks are counterfeit and do not meet KN95 certification requirements.
“are not legitimate KN95 masks.”
Customer service doesn't respond and blocks users on social media.
“Customer service is despicable!”
Received incorrect order and promised next-day shipping did not occur.
“Customer service is nonexistent!”
Multiple orders arrived quickly and masks appeared certified.
“never disappointed.”
No customer service and only automated responses when seeking refund.
“No customer service just keep getting and automated response”
Received wrong design and company offered no helpful resolution.
“Terrible Customer Service - I did get responses, but no help”
Charged for masks that never shipped and received no response.
“it hasn't shipped, although I've been charged for the masks.”
Waiting weeks for masks with no response; bank refund sought.
“waiting on my masks for weeks now and still nothing.”
Masks poor quality and lacked required KN95 certification printing.
“Masks are poor quality.”
Order hasn't shipped and support was unresponsive and blocking.
“My order has yet to ship”
Many masks arrived defective and company ignored replacement requests.
“11 out of the 20 black masks I received were defective”
Straps detach and masks feel cheap and poorly made.
“These masks are cheap.”
Paid for expedited shipping but masks never arrived and no response.
“masks still have not arrived, even though my money was taken from my account right away.”
Company creates shipping labels but doesn't actually ship orders.
“They generate shipping label but don't actually ship your order.”
Advertising promised fast shipping but order arrived weeks late.
“I paid for two-day shipping. I got my order more than two weeks later.”
Delayed shipping, incomplete shipment, and unresponsive customer service.
“They are out to steal your money.”
Website lied about same-day shipping and delivery was delayed.
“Claim to ship same day if ordered before 2. This is a lie.”
No communication and order canceled without explanation.
“No explanation whatsoever.”
Received defective masks and multiple contact attempts went unanswered.
“3 defective masks with broken ear loops”
No shipping updates until chargeback; customer service responded annoyed.
“received no updates re:shipping or timeline”
Company repeatedly falsely claimed going-out-of-business and delayed shipping.
“This company has falsely claimed to be "going out of business”
Product fine but constant misleading emails and persistent texts.
“ALWAYS spamming with going out of business emails and texts”
Order placed in June still not shipped by August.
“they have not even been shipped yet.”
Repeated fake closing sales and inability to unsubscribe from emails.
“keeps claiming to make the "tough decision" to close their business”
Persistent false 'going out of business' emails and slow shipping.
“They repeatedly claim to have "going out of business" sales”
Multiple orders unfulfilled and company doesn't respond to inquiries.
“4 outstanding orders sitting "unfulfilled”
Receiving persistent spam emails despite not having an account.
“Never-ending spam emails, even though I dont have an account with them.”
Charged for a subscription without consent and support unresponsive.
“my subscription order has been placed, and my credit card was charged.”
Since the COVID-19 outbreak, I have been buying face masks for my children from Maskc and they love their masks and we don't leave home without one. The quality of the masks is such that they stand up to all of their rough and tumble play and no matter how much they break, we always get value for money. I am also very happy that my children can breathe safely and worry-free whilst playing outdoors. I also appreciate swift delivery from Maskc who provide us with great service on all our orders. The customer service is also always efficient and I like that their website is easy to navigate. Love the masks and the service! Five stars!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maskc sells protective face masks and related accessories online. Its lineup includes KN95-style respirators, kids’ sizes, and multi-pack color options such as black. The site lists shipping options, including expedited delivery, and takes online payments. Customers can contact Maskc by email or through social media for order help and support.