Reviewers often like the fit, soft fabric, and how well the filters work when integrated. A large group of complaints says orders never shipped, tracking labels appeared without any parcel movement, and customers were billed without receiving items. Several reviews also mention build issues, including ear loops breaking, metal nose pieces poking through, and missing filter pockets. A smaller set of customers describe fast help from support, including replacements.
Examples from available reviews (Dec 2021 – Mar 2026).
Order never shipped; company blamed FedEx and issued form responses.
“blaming Fedex.”
Support responded quickly and offered replacements for missing items.
“Their customer service was outstanding,”
Masks fit well, filters integrate nicely, and delivery was prompt.
“The masks and filters fit together nicely, and the mask completely covers my face.”
Masks had metal nose pieces poking through and no remedy.
“the metal nose piece pokes through the material..especially on the child masks.”
Fulfillment problems come up again and again. Reviews describe orders that were charged but never shipped, tracking labels created with no pickup, and deliveries that arrived late or not at all. A smaller number of reviewers report quick support that sent replacements or refunds.
Negative value feedback centers on receiving the wrong items, getting single-layer masks, and only partial refunds for incorrect shipments. Positive comments point to sturdy fabric and masks that keep their shape after washing. Several reviewers say refunds came only after escalating complaints.
Many customers who received the right items mention a snug fit, built-in filter pockets, and adjustable ear elastics. Other reviews describe masks that slip off, arrive without filter pockets, or feel hard to breathe through. Fit and breathability differ across product batches.
Positive reviews highlight soft, flexible fabric and masks that hold up in the wash. Reported defects include metal nose pieces that poke through, ear loops that snap on first use, and single-layer masks missing the promised pockets. Low-rated reviews often focus on these build problems.
Many reviewers describe communication issues. They mention automated replies, support that stops responding, and messages that blame carriers. A few accounts contrast this with helpful, timely service.
Feedback splits between satisfaction with fit and fabric and repeated failures in ordering and support. The lowest ratings tie to shipping and customer-service breakdowns. Strong product feedback does not always come with dependable fulfillment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Masks had metal nose pieces poking through and no remedy.
“the metal nose piece pokes through the material..especially on the child masks.”
Masks are soft, fit well, breathable, and durable after washing.
“Very soft and supple, they fit well to one's face.”
Order took two months; company unresponsive and charged after cancellation.
“Horrible customer service.”
Support responded quickly and offered replacements for missing items.
“Their customer service was outstanding,”
Ear loop broke on first use and company refused replacement.
“The moment I tried it on the ear loop snapped.”
They sent incorrect masks and only offered a 15% refund.
“They sent me the wrong masks.”
Masks slide off the face and company refuses returns.
“They will not stay on my face”
Shipment delayed until complaint; masks were stylish but not breathable.
“I couldn’t really breathe even with the filter out.”
Masks fit well, filters integrate nicely, and delivery was prompt.
“The masks and filters fit together nicely, and the mask completely covers my face.”
Masks shipped on time, fit snugly with adjustable ear elastics.
“Fit snug with wire in nose area and these pack of four have adjustable ear elastic.”
Order didn't arrive after five weeks and only automated responses received.
“my order has not arrived.”
Order never shipped despite tracking label; got refund after threat.
“it was simply a label generated for Fed-Ex but no actual shipment!”
Second order delivered single-layer masks lacking filter pockets.
“I received single layer masks without a place for the filter.”
Charged for order but never received masks and support didn't help.
“was charged, and never received my product.”
Received tracking number but FedEx had not accepted package.
“FedEx has not received the product/package from them yet.”
Never received ordered mask and company won't respond to inquiries.
“You will never get your order”
Order never shipped; company blamed FedEx and issued form responses.
“blaming Fedex.”
Order remained unshipped despite tracking label and shipping guarantees.
“I still have no shipment confirmation and no masks.”
Card was charged but company never confirmed order or delivered masks.
“but they did debit my card.”
Been looking for cute, and kid friendly masks for our children and these ones are perfect! The quality is great, and they are made very well. Our children love to wear them! They have a perfect fit for them and breathing is easy through the nose holes. I love the bright colors of the mask, it makes them feel like princesses and princes. This mask is made out of very soft fabric and it is hypoallergenic. Great masks at great prices. The only problem I had was difficulties in paying and some delays. I however, cannot complain much because the quality is first class and my children are very happy. I would definitely recommend this product to other people with kids and I will be purchasing more in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
masQ sells face masks and related accessories through its online store. The site lists reusable mask styles along with filter inserts and replacement parts. Product pages describe materials, sizing, and care for cloth masks. Customers order through the website and get shipping and support details through the site and customer-service channels.