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We Collect & Analyze Reviews

masQd
Experiences & Reviews

masQd is a direct-to-consumer brand that sells reusable face masks and related accessories via an online storefront and digital advertising. Shoppers researching mask vendors typically look for details on fit, fabric, shipping times, return policies and customer support when evaluating products from companies like masQd.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 30%
Latest Review 14d
Overall Rating
2.1

Our Analysis

๐ŸŽฏ

Service quality

Most reviews report delayed, missing or very slow orders and inconsistent fulfillment; a minority describe on-time shipments or successful problem resolution.

Share of mentions
23%
Weak
๐Ÿ’ฐ

Value for money

Some buyers say masks were a good deal or worth sale prices, while others call them expensive relative to fit, durability or delivery failures.

Share of mentions
6%
Mixed
โšก

User experience

Many customers report comfortable fit, breathability and adjustable loops; others describe sliding masks, breathing difficulty, snapped loops or exposed nose wires.

Share of mentions
14%
Mixed
๐Ÿ”ง

Product quality

Several reviews praise soft, durable fabrics and adjustable features; a notable subset report defects, wrong items, or construction problems like poking nose wires.

Share of mentions
14%
Mixed
๐Ÿ“ž

Communication

Numerous reviewers describe unresponsiveness, automated replies or blocked social comments; a smaller number report prompt, helpful replies and issue resolution.

Share of mentions
19%
Weak
โญ

Overall experience

Reviewer experiences range from repeat satisfied buyers to many reports of non-delivery, refund disputes, or unresolved complaints about orders.

Share of mentions
25%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (19) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

a
andrea schneider
trustpilot.com Oct 01, 2025

Don't waste your money!

These masks look cute. I purchased 8 adult masks ad 14 child masks. the metal nose piece pokes through the material..especially on the child masks. I...

L
Lisa Dryman-Rice
trustpilot.com Oct 01, 2025

Excellent masks!

I have purchased three adult masks and they are lovely. Very soft and supple, they fit well to one's face. I have no trouble breathing through this ma...

D
DH
trustpilot.com Oct 01, 2025

Horrible customer service

Horrible customer service. My order took two months to arrive. They do not answer their phones or respond to emails. I cancelled my order and ordered...

E
Ewa Clark
trustpilot.com Oct 01, 2025

I placed two orders

I placed two orders. First one for masks for my kids, got them on time and loved the quality of the masks. The second order was for a pack of 5 masks...

J
Jacques Cohen
trustpilot.com Oct 01, 2025

Worst customer service

Worst customer service. The moment I tried it on the ear loop snapped. They refuse to replace...

c
cynthia grant
trustpilot.com Oct 01, 2025

Their error= my problem/no help

They sent me the wrong masks. Confirmed with customer service via email photos that they were incorrect but Masqd...

B
Becky Beaudoin
trustpilot.com Oct 01, 2025

Expensive masks that slide right off your face

These people have some good advertisements, with great reviews. I ordered a bunch of masks from them. They are the worst masks I have had so far. They...

A
Ann T
trustpilot.com Oct 01, 2025

Meh too slow

Didnโ€™t ship until I emailed them saying that I was only emailing them because I was required to before filing a cc dispute. The quality was pretty goo...

T
Terry St. Clair
trustpilot.com Oct 01, 2025

I read a few of the reviews and I mustโ€ฆ

I read a few of the reviews, and I must say that my experience was entirely different from those I read. I ordered two Anti Viral masks and filters, w...

T
Tom-Tina Corser
trustpilot.com Oct 01, 2025

We have been very happy with our masqdโ€ฆ

We have been very happy with our masqd mask orders! The first two we order were so nice, we just received our four pack of masks. Shipped on time (2-3...

A
Angie Sue Arnold
trustpilot.com Oct 01, 2025

Absolutely awful

Absolutely awful! I had a friend order some masks at the beginning of COVID and had a great experience. I am not sure what happened, but it's been 5 w...

L
Lisa
trustpilot.com Oct 01, 2025

Don't even think about ordering fromโ€ฆ

Don't even think about ordering from this website. As others have testified this company is either a total scam or so incredibly badly run that they h...

P
Paulette Koenig
trustpilot.com Oct 01, 2025

Bait and switch

I ordered 2 masks and filters from masqd and was satisfied. The issue is the $100 i spent on a second order from the company. I received single layer...

B
Brooke Kay Moore
trustpilot.com Oct 01, 2025

Total scam

Total scam. Like everyone else, I placed an order, was charged, and never received my product. Iโ€™ve emailed them many times...

g
gotong
trustpilot.com Oct 01, 2025

Masqd may be a scam or a very disreputable company

Ordered 10/4; their website at that time is stating that processing is within 10 days. Received the FedEx tracking number 10/11 but up until now (10/1...

C
Cree
trustpilot.com Oct 01, 2025

You will never get your order

You will never get your order. I've shopped online for decades and have never been conned out of my money like this. I've sent them numerous email...

H
HMM
trustpilot.com Oct 01, 2025

Never Shipped - they're blaming Fedex

Same experience as above reviewers. Masks ordered August 14. Emailed them twice about not receiving - got 2 "form responses" blaming Fedex. That's a j...

D
Dionna Krystle
trustpilot.com Oct 01, 2025

Nearly a month after ordering, still no masks

I placed an order on August 20 and was told they would be shipped within 10 days. On August 31, they still had not shipped, but I received a mass emai...

S
Sinead Hale
trustpilot.com Oct 01, 2025

Scam company.

I ordered some masks in August, but did not receive any email confirmation, but they did debit my card. I emailed them requesting an update on my orde...

F
Finn Thomas
Collected.reviews Dec 17, 2021

Unicorn Treat Face Mask - Kids

Been looking for cute, and kid friendly masks for our children and these ones are perfect! The quality is great, and they are made very well. Our children love to wear them! They have a perfect fit for them and breathing is easy through the nose holes. I love the bright colors of the mask, it makes them feel like princesses and princes. This mask is made out of very soft fabric and it is hypoallergenic. Great masks at great prices. The only problem I had was difficulties in paying and some delays. I however, cannot complain much because the quality is first class and my children are very happy. I would definitely recommend this product to other people with kids and I will be purchasing more in the future.

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Conclusion

Reviews for masQd show a clear split: multiple customers praise mask fit, soft fabrics and adjustable ear loops, while a large number report persistent shipping delays, missing orders and unresponsive support. Specific product problems cited include snapped ear loops, exposed nose wires and receiving incorrect items; in some instances customer service issued refunds or replacements quickly. If you consider buying, check current shipping timelines, the returns/refund policy and payment protections; ordering a small trial purchase first may limit risk. For research, look for recent user reports on shipping and customer-service responsiveness alongside product quality notes.