Reviews for masQd show a clear split: multiple customers praise mask fit, soft fabrics and adjustable ear loops, while a large number report persistent shipping delays, missing orders and unresponsive support. Specific product problems cited include snapped ear loops, exposed nose wires and receiving incorrect items; in some instances customer service issued refunds or replacements quickly. If you consider buying, check current shipping timelines, the returns/refund policy and payment protections; ordering a small trial purchase first may limit risk. For research, look for recent user reports on shipping and customer-service responsiveness alongside product quality notes.
Examples from available reviews (Dec 2021 – Feb 2026).
Masks are soft, fit well, breathable, and durable after washing.
“Very soft and supple, they fit well to one's face.”
Received tracking number but FedEx had not accepted package.
“FedEx has not received the product/package from them yet.”
Masks had metal nose pieces poking through and no remedy.
“the metal nose piece pokes through the material..especially on the child masks.”
Support responded quickly and offered replacements for missing items.
“Their customer service was outstanding,”
Most reviews report delayed, missing or very slow orders and inconsistent fulfillment; a minority describe on-time shipments or successful problem resolution.
Some buyers say masks were a good deal or worth sale prices, while others call them expensive relative to fit, durability or delivery failures.
Many customers report comfortable fit, breathability and adjustable loops; others describe sliding masks, breathing difficulty, snapped loops or exposed nose wires.
Several reviews praise soft, durable fabrics and adjustable features; a notable subset report defects, wrong items, or construction problems like poking nose wires.
Numerous reviewers describe unresponsiveness, automated replies or blocked social comments; a smaller number report prompt, helpful replies and issue resolution.
Reviewer experiences range from repeat satisfied buyers to many reports of non-delivery, refund disputes, or unresolved complaints about orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Masks had metal nose pieces poking through and no remedy.
“the metal nose piece pokes through the material..especially on the child masks.”
Masks are soft, fit well, breathable, and durable after washing.
“Very soft and supple, they fit well to one's face.”
Order took two months; company unresponsive and charged after cancellation.
“Horrible customer service.”
Support responded quickly and offered replacements for missing items.
“Their customer service was outstanding,”
Ear loop broke on first use and company refused replacement.
“The moment I tried it on the ear loop snapped.”
They sent incorrect masks and only offered a 15% refund.
“They sent me the wrong masks.”
Masks slide off the face and company refuses returns.
“They will not stay on my face”
Shipment delayed until complaint; masks were stylish but not breathable.
“I couldn’t really breathe even with the filter out.”
Masks fit well, filters integrate nicely, and delivery was prompt.
“The masks and filters fit together nicely, and the mask completely covers my face.”
Masks shipped on time, fit snugly with adjustable ear elastics.
“Fit snug with wire in nose area and these pack of four have adjustable ear elastic.”
Order didn't arrive after five weeks and only automated responses received.
“my order has not arrived.”
Order never shipped despite tracking label; got refund after threat.
“it was simply a label generated for Fed-Ex but no actual shipment!”
Second order delivered single-layer masks lacking filter pockets.
“I received single layer masks without a place for the filter.”
Charged for order but never received masks and support didn't help.
“was charged, and never received my product.”
Received tracking number but FedEx had not accepted package.
“FedEx has not received the product/package from them yet.”
Never received ordered mask and company won't respond to inquiries.
“You will never get your order”
Order never shipped; company blamed FedEx and issued form responses.
“blaming Fedex.”
Order remained unshipped despite tracking label and shipping guarantees.
“I still have no shipment confirmation and no masks.”
Card was charged but company never confirmed order or delivered masks.
“but they did debit my card.”
Been looking for cute, and kid friendly masks for our children and these ones are perfect! The quality is great, and they are made very well. Our children love to wear them! They have a perfect fit for them and breathing is easy through the nose holes. I love the bright colors of the mask, it makes them feel like princesses and princes. This mask is made out of very soft fabric and it is hypoallergenic. Great masks at great prices. The only problem I had was difficulties in paying and some delays. I however, cannot complain much because the quality is first class and my children are very happy. I would definitely recommend this product to other people with kids and I will be purchasing more in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
masQd is a direct-to-consumer brand that sells reusable face masks and related accessories via an online storefront and digital advertising. Shoppers researching mask vendors typically look for details on fit, fabric, shipping times, return policies and customer support when evaluating products from companies like masQd.