Reviews Analyzed
1
We Collect & Analyze Reviews
Matisse
Experiences & Reviews
Matisse is a footwear brand that offers women's shoes such as sandals, wedges and boots through its e-commerce site and retail channels. Consumers searching reviews about Matisse often look for information on sizing, shipping speed, returns and customer support to evaluate fit and post-purchase service.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1430d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Customer service was described as kind and helpful arranging a return, but refund processing was delayed and required additional follow-up.
Share of mentions
Mixed
17%
💰
Value for money
The reviewer found the price affordable and within budget for a wedding purchase, with no stated concerns about cost relative to expectations.
Share of mentions
Strong
17%
⚡
User experience
The website and checkout were described as easy to use; the buyer completed selection and ordering quickly and chose overnight shipping.
Share of mentions
Strong
17%
🔧
Product quality
The item arrived in attractive, classic packaging but did not fit (reported as too large), making fit the main product-quality issue.
Share of mentions
Mixed
17%
📞
Communication
Initial contact and return coordination worked, but communication about the refund timeline lagged and required the buyer to follow up.
Share of mentions
Mixed
16%
⭐
Overall experience
Order arrival and packaging were positive and shipping was fast, but fit problems and delayed refund processing reduced overall satisfaction.
Share of mentions
Mixed
16%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Wedge
"In my quest for elegant wedges for my wedding, I found Matisse Footwear. I loved their website that was so easy to use. In less than thirty minutes, I had gotten the exact wedge color size was first. It was thrilling, as the cost was also within my budget. So I went further to place the order through their kind customer service. Since I wanted it delivered quickly, I opted for overnight shipping. The following day I received the item. It was in a beautiful and classic package. The most unfortunate thing, it did not fit me. It was big for me. I immediately contacted customer care, and we organized for a return. It got to their store within two days. They requested that I wait for some days for them to process my refund. From their website, it takes up to ten business days. It did not bother me as long as the ten days had not elapsed. On the ninth day, I reached out to them again, and they had not processed my refund yet. I had to wait for a few other days."
Camila Leyla
Collected.reviews
Nov 18, 2021
Featured for: reports fit issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Camila Leyla
Collected.reviews
Nov 18, 2021
Wedge
In my quest for elegant wedges for my wedding, I found Matisse Footwear. I loved their website that was so easy to use. In less than thirty minutes, I had gotten the exact wedge color size was first. It was thrilling, as the cost was also within my budget. So I went further to place the order through their kind customer service. Since I wanted it delivered quickly, I opted for overnight shipping. The following day I received the item. It was in a beautiful and classic package. The most unfortunate thing, it did not fit me. It was big for me. I immediately contacted customer care, and we organized for a return. It got to their store within two days. They requested that I wait for some days for them to process my refund. From their website, it takes up to ten business days. It did not bother me as long as the ten days had not elapsed. On the ninth day, I reached out to them again, and they had not processed my refund yet. I had to wait for a few other days.
Conclusion
Reviews for Matisse indicate an easy-to-use online shopping experience and available expedited shipping, useful for time-sensitive purchases. Consumers should pay particular attention to sizing, as this review reported the shoes ran large. Returns and customer-care interactions were possible, but refund processing may take longer than expected, so confirm the stated refund timeline. For shoppers evaluating Matisse, check sizing guidance and factor in potential return/refund processing time when ordering for events.