Reviews for Matisse indicate an easy-to-use online shopping experience and available expedited shipping, useful for time-sensitive purchases. Consumers should pay particular attention to sizing, as this review reported the shoes ran large. Returns and customer-care interactions were possible, but refund processing may take longer than expected, so confirm the stated refund timeline. For shoppers evaluating Matisse, check sizing guidance and factor in potential return/refund processing time when ordering for events.
Examples from available reviews (Feb 2026).
Ordered wedges easily, overnight delivery, wrong size, refund delayed.
“they had not processed my refund yet.”
Customer service was described as kind and helpful arranging a return, but refund processing was delayed and required additional follow-up.
The reviewer found the price affordable and within budget for a wedding purchase, with no stated concerns about cost relative to expectations.
The website and checkout were described as easy to use; the buyer completed selection and ordering quickly and chose overnight shipping.
The item arrived in attractive, classic packaging but did not fit (reported as too large), making fit the main product-quality issue.
Initial contact and return coordination worked, but communication about the refund timeline lagged and required the buyer to follow up.
Order arrival and packaging were positive and shipping was fast, but fit problems and delayed refund processing reduced overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
In my quest for elegant wedges for my wedding, I found Matisse Footwear. I loved their website that was so easy to use. In less than thirty minutes, I had gotten the exact wedge color size was first. It was thrilling, as the cost was also within my budget. So I went further to place the order through their kind customer service. Since I wanted it delivered quickly, I opted for overnight shipping. The following day I received the item. It was in a beautiful and classic package. The most unfortunate thing, it did not fit me. It was big for me. I immediately contacted customer care, and we organized for a return. It got to their store within two days. They requested that I wait for some days for them to process my refund. From their website, it takes up to ten business days. It did not bother me as long as the ten days had not elapsed. On the ninth day, I reached out to them again, and they had not processed my refund yet. I had to wait for a few other days.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Matisse is a footwear brand that offers women's shoes such as sandals, wedges and boots through its e-commerce site and retail channels. Consumers searching reviews about Matisse often look for information on sizing, shipping speed, returns and customer support to evaluate fit and post-purchase service.