Reviews Analyzed
21
We Collect & Analyze Reviews
Maxaroma
Experiences & Reviews
Maxaroma is an online fragrance retailer that lists designer and niche perfumes, samples and related bath and makeup products. The company operates an e-commerce storefront with product listings, pricing and customer support channels for shoppers seeking hard-to-find or discounted fragrances.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
18d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Several customers describe slow or unhelpful support, missing or tampered shipments and unresolved claims; a minority report fast shipping and helpful agents.
Share of mentions
Weak
20%
💰
Value for money
Reviewers are divided: some praise low prices and discounts, while others link cheap prices to suspected fakes or report unexpected extra delivery charges.
Share of mentions
Mixed
11%
⚡
User experience
Mixed online and in-person experiences: several positive in-store/perfumer sessions and satisfactory purchases, but isolated complaints about nonworking signup codes and site offers.
Share of mentions
Strong
5%
🔧
Product quality
Many reviewers report concerns about authenticity: short-lived scents, diluted or fake products, erased or invalid batch codes, and poor packaging on arrival.
Share of mentions
Weak
20%
📞
Communication
Frequent reports of ignored emails, rude replies, hung-up calls and unclear return/repair instructions; some customers, by contrast, note prompt courteous responses.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions trend negative for many buyers because of authenticity, delivery and service problems, though a subset of customers report entirely positive purchases and visits.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Great first experience with Maxaroma
"Great first experience with Maxaroma! I felt slightly skeptical after reading the most recent reviews however that was all put to rest when I received..."
Adrian Cepeda
Trustpilot
Oct 01, 2025
Featured for: Batch-code verified authentic purchase
WARNING!! SCAMMERS!!
"WARNING!!! I purchased 6.8oz Dior Sauvage edp cost 160 dollars. I recieved a fake. I sent the fake back and they acknowledged it was a fake but refuse..."
Robert Baker
Trustpilot
Oct 01, 2025
Featured for: Claimed fake, refund refusal complaint
COMPLETE LOSS/FIRST PURCHASE
"MY PURCHASE WAS INTENDED TO BE A GIFT FOR MY WIFE'S BIRTHDAY; UNFORTUNATELY THE PACKAGE RECEIVED ONLY CONTAINED TWO BONUS SAMPLES AND WAS MISSING THE..."
Your Guy
Trustpilot
Oct 01, 2025
Featured for: Package missing main item
Let me start off by saying this review…
"Let me start off by saying this review could’ve been a positive review but instead it’s all bad all because I dared to ask them about the batch code o..."
Mike & Fefe plus five “FeFe” The Lamb family
Trustpilot
Oct 01, 2025
Featured for: Tampered packaging and rude communication
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Robert Baker
trustpilot.com
Oct 01, 2025
WARNING!! SCAMMERS!!
WARNING!!! I purchased 6.8oz Dior Sauvage edp cost 160 dollars. I recieved a fake. I sent the fake back and they acknowledged it was a fake but refuse...
i
i.
trustpilot.com
Oct 01, 2025
absolute scam
absolute scam. They are selling fake Creed fragrances purchased through an unauthorized third party seller. I have spoken directly with Creed customer...
T
Tyler
trustpilot.com
Oct 01, 2025
Amazing
Amazing shipping and fast responses by customer service highly...
A
Adrian Cepeda
trustpilot.com
Oct 01, 2025
Great first experience with Maxaroma
Great first experience with Maxaroma! I felt slightly skeptical after reading the most recent reviews however that was all put to rest when I received...
I
Irina Iobidze
trustpilot.com
Oct 01, 2025
i am deeply disappointed with the…
i am deeply disappointed with the service regarding my lost parcel OR797414. Despite paying extra money for insurance , my parcel was never delive...
Y
Your Guy
trustpilot.com
Oct 01, 2025
COMPLETE LOSS/FIRST PURCHASE
MY PURCHASE WAS INTENDED TO BE A GIFT FOR MY WIFE'S BIRTHDAY; UNFORTUNATELY THE PACKAGE RECEIVED ONLY CONTAINED TWO BONUS SAMPLES AND WAS MISSING THE...
E
Edwin Thomas
trustpilot.com
Oct 01, 2025
Maxaroma
I bought two different Mancera fragrances from maxaroma.Tonka Cola and Amore Caffè. My original Tonka Cola came from the official Mancera website. I d...
Y
Y.O
trustpilot.com
Oct 01, 2025
Questionable Product and Awful Customer Service
I received a bottle with a questionable spray nozzle that does not fit at all with the cap in a box with a torn interior. I first contacted Customer S...
P
Private Tez
trustpilot.com
Oct 01, 2025
🚨Maxaroma sells fakes! 🚨
Please, I repeat! Please Stay away! This company sells watered down alcohol filled fragrances that are far different from the originals. We’ve been co...
N
Nelly
trustpilot.com
Oct 01, 2025
I got a fake juicy couture perfume
I got a fake juicy couture perfume. 1st time buying and it was all plastic emblems and smelled weird....
e
emma ryan
trustpilot.com
Oct 01, 2025
Expensive and sign up scheme is wild
They give u 2 codes when u sign up... Neither of which work ofc! When you sign up u can choose...
n
negin haeri
trustpilot.com
Oct 01, 2025
I purchased the Keep Glazed perfume…
I purchased the Keep Glazed perfume from your website on December 4, 2024, with order number OR650497. I have been using this perfume for many years,...
K
Kastaki Mouzaber
trustpilot.com
Oct 01, 2025
Beware of Fake Products and Terrible Customer Service
I had an incredibly disappointing experience with this company. I purchased a perfume, only to find out that it was clearly a counterfeit. The scent d...
B
Brian Patee
trustpilot.com
Oct 01, 2025
Customer service
Ships immediately and great protect...
A
Alex
trustpilot.com
Oct 01, 2025
Extremely Disappointed - Worst Customer Service Experience
I placed an order (order:OR660336) for Clive Christian perfume worth $136.85 from MaxAroma and never received it. According to UPS, they marked the pa...
a
arash sly
trustpilot.com
Oct 01, 2025
not authentic products
A while ago, due to a mistake and the influence of some YouTubers, I decided to make a purchase from this site. The perfume I received doesn’t seem ba...
V
Victor Lopez
trustpilot.com
Oct 01, 2025
Sent the wrong sample.
...
a
akbar raheem
trustpilot.com
Oct 01, 2025
One night I was scrolling through TikTok
One night I was scrolling through TikTok and the story posted from macarons about niche fragrances and how new and different they were. So I followed...
N
Nick
trustpilot.com
Oct 01, 2025
Don't work with them
Don't work with them, they're scamming of delivery charges. Bought...
M
Mike & Fefe plus five “FeFe” The Lamb family
trustpilot.com
Oct 01, 2025
Let me start off by saying this review…
Let me start off by saying this review could’ve been a positive review but instead it’s all bad all because I dared to ask them about the batch code o...
Conclusion
Customer reports show a clear pattern of two distinct experiences: multiple complaints allege counterfeit or diluted fragrances (short-lived scents, erased/invalid batch codes), frequent problems with delivery or missing items, and slow or dismissive customer support. At the same time, several buyers describe authentic products, accurate batch-code verification and positive in-person consultations or quick shipping. If you consider buying from Maxaroma, test with a single, low-risk purchase first, verify batch codes with independent tools, and retain original packaging and shipment records. Prefer payment methods with buyer protection and request tracked shipping with signature where possible to help resolve disputes.