Customer reports show a clear pattern of two distinct experiences: multiple complaints allege counterfeit or diluted fragrances (short-lived scents, erased/invalid batch codes), frequent problems with delivery or missing items, and slow or dismissive customer support. At the same time, several buyers describe authentic products, accurate batch-code verification and positive in-person consultations or quick shipping. If you consider buying from Maxaroma, test with a single, low-risk purchase first, verify batch codes with independent tools, and retain original packaging and shipment records. Prefer payment methods with buyer protection and request tracked shipping with signature where possible to help resolve disputes.
Examples from available reviews (Nov 2021 – Feb 2026).
Fragrance was authentic and batch code verified; pleased with price.
“Scent was 100% authentic and batch code checked out just fine!”
Received an allegedly fake Dior and refund was refused after return.
“I recieved a fake.”
Order arrived missing the main item and customer service could not help.
“WAS MISSING THE MAIN ITEM (340 USD VALUE).”
Batch code didn't work and packaging appeared tampered, suggesting counterfeit product.
“I’m almost 99% positive the fragrance they sent me was a counterfeit!”
Several customers describe slow or unhelpful support, missing or tampered shipments and unresolved claims; a minority report fast shipping and helpful agents.
Reviewers are divided: some praise low prices and discounts, while others link cheap prices to suspected fakes or report unexpected extra delivery charges.
Mixed online and in-person experiences: several positive in-store/perfumer sessions and satisfactory purchases, but isolated complaints about nonworking signup codes and site offers.
Many reviewers report concerns about authenticity: short-lived scents, diluted or fake products, erased or invalid batch codes, and poor packaging on arrival.
Frequent reports of ignored emails, rude replies, hung-up calls and unclear return/repair instructions; some customers, by contrast, note prompt courteous responses.
Overall impressions trend negative for many buyers because of authenticity, delivery and service problems, though a subset of customers report entirely positive purchases and visits.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shipping delayed and package lost despite insurance; company offered no help.
“normal shipping is 12 days”
Received the wrong perfume and faced an inconvenient return process.
“The order arrived yesterday and was Hermes KELLY Caleche.”
Received a defective item and company refunded instead of providing a replacement.
“The agent said I can either replace it or get a $5 refund.”
Reviewer will not order, fearing heavily discounted items are fake.
“I will never order from maxaroma.”
Customer service did not listen and charged fees even for damaged items.
“collect stacking fees even when I received damaged items”
Fast shipping, secure packaging, and efficient customer service for returns.
“Fast shipping, secure packaging, and attractive product presentation.”
Order arrived timely with samples and product quality seems legitimate so far.
“the quality seems legit so far to me”
Fast shipping and authentic perfumes.
“Fast shipping , authentic perfumes”
Purchased Nishane with beautiful packaging and long-lasting authentic scent.
“The Perfume is 100% Authentic”
Ordering process repeatedly failed and required intrusive security checks.
“The order process is extremely annoying”
Competitive prices and very fast next-day shipping experiences.
“Prices Beat others, and shipping is fast.”
Careful packaging and strong customer focus caused high satisfaction and recommendations.
“Maxaroma is the bomb!!!!”
Received an allegedly fake Dior and refund was refused after return.
“I recieved a fake.”
Purchased a Creed confirmed fake and company did not resolve authenticity.
“They are selling fake Creed fragrances”
Fast shipping and responsive customer service with careful packaging.
“Amazing shipping and fast responses by customer service”
Fragrance was authentic and batch code verified; pleased with price.
“Scent was 100% authentic and batch code checked out just fine!”
Parcel insured but never delivered; company provided slow, unhelpful responses.
“my parcel was never delivered”
Order arrived missing the main item and customer service could not help.
“WAS MISSING THE MAIN ITEM (340 USD VALUE).”
Fragrances faded quickly and batch code errors suggest products are not authentic.
“after about an hour or two, the scent seems vanishes”
Received a low-quality, short-lasting perfume and received inadequate remedy offers.
“it is very light and lasts only a few minutes.”
Investigation found multiple fragrances were watered down and not authentic.
“Please Stay away! This company sells watered down alcohol filled fragrances”
First-time purchase turned out to be a fake Juicy Couture perfume.
“I got a fake juicy couture perfume”
Sign-up codes didn't work and reviewer found prices too high.
“They give u 2 codes when u sign up...Neither of which work ofc!”
Product color differed and scent faded quickly, raising authenticity concerns.
“the scent does not last as it should”
Received an apparent counterfeit and encountered rude, unhelpful customer service.
“it was clearly a counterfeit.”
Ships quickly with protective packaging and original products.
“100% original product”
Package marked delivered by UPS but customer never received it; ignored by company.
“never received it”
Batch code was erased suggesting tampering; customer support did not respond.
“the batch code has been erased”
Company sent the wrong sample with the order.
“Sent the wrong sample.”
In-person perfumer session was enjoyable and led to multiple purchases.
“I purchased 4 bottles great ones.”
Paid unexpected delivery charges despite advertised discount, feeling scammed.
“they're scamming of delivery charges”
Batch code didn't work and packaging appeared tampered, suggesting counterfeit product.
“I’m almost 99% positive the fragrance they sent me was a counterfeit!”
I run a perfume retail shop back in my country. For months, I had searched for a company to supply me with unique brands of perfumes. I also wanted makeup and bath products. During the search, I found a Maxaroma online shop. I was captivated by their wide range of products, the prices. I contacted them to place my order. The response I got almost made me change my mind and never buy from them again. It was disrespectful and ill-treating a customer. I assumed since they had the best prices for the products I wanted. I paid using my Mastercard which I must say was favorable for me and I opted for standard shipping. Seven days later, my perfumes had not arrived. I dreaded reaching out to customer service again but I had no option. This time I was lucky, I was attended to by another salesperson. He was a bit kind and gentle. I liked it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maxaroma is an online fragrance retailer that lists designer and niche perfumes, samples and related bath and makeup products. The company operates an e-commerce storefront with product listings, pricing and customer support channels for shoppers seeking hard-to-find or discounted fragrances.