Reviews in this sample show recurring issues in customer support responsiveness, order fulfilment, and product consistency. Several customers report damaged or poorly finished items and difficulty obtaining refunds or replacements, while others note significant changes to rewards or final-sale policies without clear notice. A small number of reviews mention positive aspects such as curated product selection and occasional successful resolution. If you consider buying from McGee & Co., review return and final-sale terms carefully, document any damage on delivery with photos, and expect extra time for complex support interactions.
Examples from available reviews (Aug 2022 – Feb 2026).
Reviewer praised product quality, design curation, and excellent customer service.
“I am thoroughly impressed with the quality of their products.”
Item missing and customer service unresponsive after many contacts.
“I received an order on September 8th but one of the items is missing.”
Expensive furniture fell apart and chairs are uncomfortable and damaged.
“Furniture has completely fallen apart.”
Rewards points were devalued by 80% without prior notice.
“I’ve discovered that my rewards have been devalued by 80%.”
Most reviewers report unresponsive, rude, or automated customer support; a few accounts show issues were resolved after lengthy escalation.
Frequent complaints about final-sale terms, devalued rewards, and perceived poor durability leading customers to question price versus value.
Ordering and site interactions are often described as frustrating: AI/chat failures, backorders, inability to change orders or post reviews.
Multiple reports of damaged, defective, or poorly finished items—chairs, tables, stools and mirrors cited as failing or arriving flawed.
Customers describe automated replies, slow or no responses, and policy changes (rewards/returns) with little or no advance notice.
Overall impressions skew negative: combined issues with product condition, fulfilment, policies and support drive poor customer recommendations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I have recently purchased home decor and furnishings from McGee & Co. and I must say that I am thoroughly impressed with the quality of their products. The attention to detail in each item is evident, which makes me feel like I made a wise investment for my home.
What really stood out to me was the curation of items by Studio McGee's designers. It gave me peace of mind knowing that all options were specifically chosen by professionals who understand what looks good together. This helped save time and energy when selecting pieces for my space.
Not only are their products stunning, but their customer service exceeded my expectations too! They went above and beyond to ensure that my order arrived safely and on time; a true testament to how much they value their customers.
Overall, I highly recommend checking out McGee & Co.'s offerings - it's worth it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
McGee & Co. is a U.S.-based home furnishings and décor retailer associated with Studio McGee, offering furniture, lighting, textiles and decorative accessories through its e-commerce site and selected retail channels. Consumers searching reviews will look for information on product materials, shipping and returns, customer support responsiveness, and loyalty or rewards policies when evaluating purchases.