Reviews split between quick, smooth orders and repeated fulfillment problems. Common complaints include orders that never ship, refunds that are delayed, reduced, or not paid, and poor follow-up. Several customers also mention surprise import or customs fees and issues with wrong or faulty items.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never shipped and company did not respond to contact attempts.
“jacket was never sent.”
Returned item but did not receive a refund, lost about €180.
“No money no product!”
Order received in Canada within five days and staff were wonderful.
“I received my order in Canada in literally 5 days without issue.”
Charged 40% customs unexpectedly and could not refuse delivery.
“They charged me 40% of the retail price”
Many reviews describe service problems that remain unresolved, including orders not shipped, long waits, and partial refunds. Several customers say returns were difficult to complete or led to only partial repayment. A smaller group reports quick, helpful support.
Many complaints focus on unexpected customs or import fees charged on delivery. A few reviews allege prices were raised before discounts, wiping out the advertised savings. Some buyers still call the items good value and continue to shop there.
Several reviewers mention unclear shipping details and trouble tracking orders. Some customers describe long delays or months without a solution. Others report fast delivery and an easy checkout-to-delivery process.
Multiple buyers report receiving the wrong size, the wrong item, or a defective product. Examples include incorrect shoe sizes, damaged trainers, and the wrong diffuser volume. A small number praise quality and recommend specific products.
Many reviewers say messages went unanswered or replies stopped after purchase. They often describe shipping paperwork and customs confirmations as missing or unclear. A few customers note polite, helpful communication, but as an exception.
Feedback divides between very happy customers who praise speed and reliability and many unhappy buyers who report non-delivery and refunds that never get resolved. Complaints about service and communication show up often. Positive experiences are present but less common in this set.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never shipped and company did not respond to contact attempts.
“jacket was never sent.”
Returned item but did not receive a refund, lost about €180.
“No money no product!”
Order delayed three weeks and company did not respond to inquiries.
“It’s been 3 weeks now, no answer from them”
Second and third orders were not shipped and company stopped responding.
“they did not send the items.”
Received only a partial refund and customer service was unresponsive.
“I only received a partial refund without the tax”
Order received in Canada within five days and staff were wonderful.
“I received my order in Canada in literally 5 days without issue.”
Unclear shipping information and poor communication caused unexpected fees.
“terrible communication and the unclear information”
Charged 40% customs unexpectedly and could not refuse delivery.
“They charged me 40% of the retail price”
Asked to pay £97 import tax and customer service refused assistance.
“i was asked to pay £97 by courier import TAX”
Did not receive ordered sneakers and support did not respond for months.
“I've been waiting for over 6 months”
Received the wrong diffuser size and customer service was offensive.
“had a 250ml delivered.”
Received defective trainers and was charged return and customs fees unfairly.
“Sent us a D&G trainers which are defected.”
Reviewer found the company honest, communicative, and reliable.
“Excellent honest communicative totally legit and reliable.”
Reviewer is a long-time fan and recommends the merchandise highly.
“I'm a big fan of their merchandise”
Sent the wrong shoe size and customer service demanded paid returns.
“Ordered uk 6 Received uk 4”
Company raised prices before discounts, resulting in no real savings.
“the final cost of the goods after discount remains the same”
Charged in EUR and failed to provide customs payment confirmation to DHL.
“they charge import duties and taxes on checkout BUT NOT SEND ANY CONFIRMATION TO DHL.”
Returns are extremely difficult and customer service is hard to reach.
“They make it extremely difficult to return items”
Returned wrong-size trainers but received only half the paid refund.
“shop sent me wrong size”
Excellent customer service and very helpful.
“Ottimo servizio clienti. Molto utile.”
Have been dealing with this company for close to 3 years now. On the last orders, I ordered 8+ items and they made sure I got noticed via email. They've been a really good professional and they keep me informed of any change about the order or anything related to the shipment. The items were safely packaged and they arrived in perfect conditions. The assistance received couldn't been better. Overall, fantastic, quick and reliable service. I couldn't be happier. Thank you for understanding and making shopping with you an easy process. I highly recommend this website if you're a boots lover
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MCLABELS is an online fashion retailer that sells clothing, footwear, and accessories on its website. Product pages usually show photos, size choices, and prices. The site takes standard online payment options and offers contact channels for customer questions. Public pages cover shipping terms, returns, and legal information.