Reviews Analyzed
21
We Collect & Analyze Reviews
MCLABELS
Experiences & Reviews
MCLABELS is an Italy-based online fashion retailer selling clothing, footwear and accessories via its website. Consumers looking for reviews typically focus on shipping, returns, customs charges and customer service experiences when evaluating purchases from this merchant.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
760d
Overall Rating
2.0
Our Analysis
๐ฏ
Service quality
Most reviewers report problems with order fulfilment, delayed or non-shipped orders and unsatisfactory handling of returns; a minority note fast, reliable service.
Share of mentions
Weak
24%
๐ฐ
Value for money
Frequent complaints about unexpected customs/import charges, partial refunds and pricing practices; a few customers mention discounts or coupons improving perceived value.
Share of mentions
Weak
15%
โก
User experience
Some reviewers report unclear site information and checkout/currency issues; others describe a smooth, quick ordering experience and easy purchases.
Share of mentions
Mixed
4%
๐ง
Product quality
Reports include wrong sizes, defective or incorrect items; other reviewers report items arriving in perfect condition and as described.
Share of mentions
Weak
8%
๐
Communication
Many customers describe unresponsive support and ignored emails or phones; a smaller group praises helpful staff and timely updates.
Share of mentions
Weak
24%
โญ
Overall experience
Overall sentiment skews negative due to shipping, returns and communication problems, though some buyers report positive, quick deliveries and good service.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Poor Customer Service, Communication and the worst online shopping experience
"I have had a really negative experience with this company. 1. The company page Is not clear in regard to shipping to the UK, I had to pay an 89ยฃ charg..."
Aj
External Source
Feb 27, 2023
Featured for: Customs, refund and communication complaint
The McLabels team are awesome! Grazie!
"The staff have been wonderful. I received my order in Canada in literally 5 days without issue. They sent it March 31, 2023-We Received it A..."
Tina Horley
External Source
Apr 04, 2023
Featured for: Fast international delivery, positive staff
Really poor experience and customer service
"Really poor experience, ordered a expensive 1250 ml diffuser and had a 250ml delivered. Shocking and quite offen..."
Shaun Packe
External Source
Dec 18, 2022
Featured for: Wrong item delivered, poor support
Fraud from mclabels
"I ordered Herno jacket (800eur) 2 months ago, received order confirmation by email, but jacket was never sent. I was trying all this time to contact t..."
Aleksandar
External Source
Sep 23, 2023
Featured for: Alleged non-shipment and no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
A
Aleksandar
External Source
Sep 23, 2023
Fraud from mclabels
I ordered Herno jacket (800eur) 2 months ago, received order confirmation by email, but jacket was never sent. I was trying all this time to contact t...
D
Dana Cristina Fronea
External Source
Jul 21, 2023
I buy a cap
I buy a cap, I don't like it, I send it back. No money no produc...
R
Ro Ro
External Source
Jun 14, 2023
NO ANSWER from McLabels
I bought a pair of sneakers, the site is Italian based and they said it takes up to 7 โworking daysโ to ship the order. Itโs been 3 weeks now, no answ...
K
Koo
External Source
Apr 26, 2023
You can't order it.
I placed my second order with this site, the first time they were slow to ship but did deliver the goods. But on my second and third order they...
C
Christopher
External Source
Apr 11, 2023
Poor Customer Service Experience: Lack of Responsiveness and Incomplete Refund
Unfortunately, I had a poor experience with the customer service at this shop. While my order was delivered on time, I had to return the item for a re...
T
Tina Horley
External Source
Apr 04, 2023
The McLabels team are awesome! Grazie!
The staff have been wonderful. I received my order in Canada in literally 5 days without issue. They sent it March 31, 2023-We Received it A...
A
Aj
External Source
Feb 27, 2023
Poor Customer Service, Communication and the worst online shopping experience
I have had a really negative experience with this company. 1. The company page Is not clear in regard to shipping to the UK, I had to pay an 89ยฃ charg...
B
BGL
External Source
Feb 06, 2023
Custom Duties SCAM
Don't buy from this site, it is a scam!! Bought a pair of shoes after reading the terms and conditions of the site stating that for my country (Europe...
D
DS
External Source
Jan 23, 2023
ordered an expensive coat
ordered an expensive coat, i was asked to pay ยฃ97 by courier import TAX, the company told me i should have know and treated me with zero respect and c...
I
Ilia Artemov
External Source
Jan 21, 2023
do not buy here
terrible service, ordering a sneaker that I didnโt even receive, I told them that the sneakers werenโt received...
S
Shaun Packe
External Source
Dec 18, 2022
Really poor experience and customer service
Really poor experience, ordered a expensive 1250 ml diffuser and had a 250ml delivered. Shocking and quite offen...
G
GHussein
External Source
Dec 14, 2022
Horrible customer service
Horrible customer service. Dishonest and giving vague information. Sent us a D&G trainers which are defected. And to return we have to pay for the shi...
C
C B
External Source
Sep 11, 2022
Excellent honest communicative totallyโฆ
Excellent honest communicativ...
k
katherine scott
External Source
Aug 25, 2022
coupon by dig my cart
I'm a big fan of their merchandise for I don't know how long. since it was very expensive and a little out of the league, s...
E
Emma Sue
External Source
Aug 02, 2022
Horrendous! Sent wrong size and I need to pay more.
Having the worst time trying to return a pair of trainers they have sent me the wrong size. Ordered uk 6 Received uk 4 And theyโre saying I need to pa...
E
Ed Smith
External Source
Jul 13, 2022
False discount campaign
Before starting a discount campaign, this company increases the prices of goods and as a result, the final cost of...
I
Ivan
External Source
Jun 15, 2022
Very bad service
Very bad service. I did order for shoes, it should be delivered to Thailand. First problem, they showing price in THB, but charge in EURos and differe...
N
Natalie O'Neill
External Source
Jun 14, 2022
Donโt buy from this company
Donโt buy from this company! They make it extremely difficult to return items and itโs ba...
J
Jana Meลกลฅanovรก
External Source
May 25, 2022
Horible return policy
Horible return policy I ordered trainers and shop sent me wrong size. I sent the item back and they sent me bac...
R
RAYMOND GIARDINO
External Source
May 17, 2022
Ottimo servizio clienti
Ottimo servizio cl...
Conclusion
Customer reports about MCLABELS show a clear pattern: many reviewers experienced shipping delays or non-delivery, difficulties with returns and refunds, unexpected customs or import charges, and poor responsiveness from customer service. At the same time, a smaller group of customers describe fast international shipping and helpful support. If you consider buying, review the merchantโs shipping and return policies carefully, confirm customs/VAT handling for your country, and use a payment method with buyer protection. Keep clear records of order confirmations and communications to support any dispute or refund request.