Customer reviews for Mechdiy emphasize reliable communication and responsive after‑sales support: multiple buyers report quick email replies, replacements or repairs when problems occurred. Product reports are mostly positive for build and performance, but there are isolated incidents of incorrect items or QC issues. Several buyers call out fast shipping and occasional discounts, which some see as good value. If you consider buying, check product descriptions and return/repair terms and keep order documentation to simplify any follow‑up with support.
Examples from available reviews (Oct 2025 – Feb 2026).
Customer says they received a memory card instead of the advertised console.
“Purchased a gaming console fully advertised as a console and received a memory card.”
Tech support arranged a replacement, customer paid only shipping.
“they offered to send me a new one.”
Items arrived quickly and in perfect condition with good discounts.
“Everything was delivered in perfect conditions and faster than expected.”
Reviewers frequently highlight fast, helpful customer and technical support; most reported issues were resolved through responsive staff or replacements.
Some buyers note discounts and perceived affordability, while a few complaint cases point to poor value when items mismatched descriptions.
Several reviewers praise the website/front‑end as clear and easy; a small number mention unclear specs or QC-related surprises.
Many customers report well‑made, working products on arrival; a minority report defects, wrong items or fit/finish and specification issues.
Shipping updates and email replies are commonly described as prompt and transparent; very few reviews cite poor contact or unresponsiveness.
Most reviewers describe positive end‑to‑end experiences—fast delivery, working products and supportive aftercare—though isolated scam/QC reports exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Company provided quick delivery and excellent support for new device.
“which was delivered quicker than initially quoted in a very well wrapped package.”
Trimui console arrived in Lisbon 15 days after ordering.
“Console Trimui well received in Lisbon 15 days after ordering.”
Company was helpful, professional, and offered good price and aftercare.
“Helpful professional and good price and aftercare”
Product arrived okay but OS beta wasn't disclosed and support was brief.
“Surwish card was shipped with Onion OS 4.4.0 which is still beta.”
Repeated purchases with transparent, reliable service and strong recommendation.
“The service is always transparent and reliable.”
Support and delivery were fast and helpful.
“Fast and helpful support and delivery”
Product matched description, arrived on schedule, and support was responsive.
“Product is very nice and as described and arrived on schedule.”
One of three items arrived nonfunctional and customer must pay return shipping.
“one of them came not working at all”
Excellent, responsive customer service and fast replacement shipping.
“I was IMMEDIATELY shipped, via EXPRESS SHIPPING, a brand new SD card.”
Device quality exceeded its price and has top build quality.
“The devices quality was greater than the price charged.”
Card arrived sealed but contained no emulators or games; not plug-and-play.
“No emulators, no games, no crossmix...nothing.”
Surwish memory cards worked flawlessly in both devices and service was great.
“worked flawlessly in both my devices.”
Support responded quickly; customer awaits device delivery.
“Fast respond on my support question...”
Product arrived timely and was packaged well; customer pleased.
“Product arrived in a reasonable time and was packaged well.”
Brick Hammer has top-notch fit and finish and helpful custom software setup.
“fit and finish are top notch.”
Customer service rep Jimmy was helpful and orders arrived quickly.
“Jimmy with customer service was very helpful with my orders.”
Order shipped quickly and without problems.
“Shipped quite fast and without any problems.”
Shop offered fast delivery and very good communication.
“Fast delivery and very good communication”
Overhead panel v3 met expectations and was excellent.
“The overhead panel v3 is just great !”
Purchase was good despite long delivery times and missing cellophane.
“The delivery times are a little bit long”
Item was great and shipped quickly.
“Great item fast shipping”
Device arrived quickly and worked well with high-quality controls.
“The product worked right out of the box.”
Reviewer appreciates the support received from the company.
“I appreciate your help”
Tech support arranged a replacement, customer paid only shipping.
“they offered to send me a new one.”
Service was excellent with prompt email responses and after-sales support.
“Excellent service, prompt email response”
Customer service was friendly and responded quickly.
“The customer service was great and nice.”
Reviewer praises the product enthusiastically.
“SUPER TOP!!”
Good customer service, clear communication, and an excellent product.
“Great customer service experience”
Items arrived quickly and in perfect condition with good discounts.
“Everything was delivered in perfect conditions and faster than expected.”
Customer says they received a memory card instead of the advertised console.
“Purchased a gaming console fully advertised as a console and received a memory card.”
Item arrived quickly and matched the description.
“Quick shipping, item came exactly as described!”
Company replaced a defective console and provided prompt support.
“they sent me a completely new console.”
Mechdiy resent a replacement free and it arrived quickly.
“they sent me another Miyoo Mini for free.”
Good customer service, quick shipping, and quality game consoles.
“Shipping and delivery was faster than expected too considering the distance!”
Customer praises the company's customer service.
“Great customer service.”
Reviewer reports everything was very good.
“All very good..”
Store provided needed support, quality products, and fast shipping.
“Got all the suport I needed.”
Team communicated clearly through purchase, shipping, and delivery.
“The team at Mechdiy communicated wonderfully.”
The A320 overhead panel works very well.
“Excelent A320 Overhead Panel, works very good”
Product had quality and specification issues, but staff were helpful.
“Unit received very late due to QC concerns.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mechdiy operates as an online retailer selling mechanical keyboards, keycap sets, handheld gaming consoles and related accessories. The company is commonly discussed in customer reviews for product selections, shipping and after‑sales support. People searching Mechdiy reviews typically look for information on build quality, shipping speed, returns and customer service responsiveness.