Reviewers most commonly praise MelodySusie for responsive customer support and timely replacements—multiple reviews cite fast warranty handling and quick shipping. Product feedback is mixed: many users describe items as high quality, while several report malfunctions that were subsequently replaced. Some customers experienced contact problems (no replies, difficulty cancelling, or paying for return labels) and occasional customs or delivery delays. If you consider buying, check the seller’s cancellation and return policies and note warranty terms; prospective buyers may also benefit from saving order and warranty documentation in case after‑sales help is needed.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service asked the customer to buy the return label.
“they asked you to buy the return label by yourself”
Reviewer praises MB420G's design and quality, and helpful customer service.
“I got the MB420G and I’m obsessed”
Customer service resolved a customs delay and gifted the order to the reviewer.
“Customer service gifted me the entire order for the trouble I had gone through.”
Reviewer received no response from customer service after multiple attempts.
“there is no reply after over a week”
Most reviewers report prompt, helpful after‑sales support with quick replacements and responsive replies; a minority report refusals or delayed/no replies.
Price or explicit value-for-money comments are rare in the sample; occasional mentions of compensation appear only in isolated cases.
There is little specific feedback about website or app usability; ordering/interface experience is rarely discussed in these reviews.
Many customers describe products as high quality and durable, but several report malfunctions or early failures that were later replaced.
Shipping updates and order communication are frequently noted as clear and fast; a few customers experienced customs holds or temporary contact gaps.
Overall impressions skew positive: many repeat buyers praise products and service, while a smaller group reports cancellations, no replies, or faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (56) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company refused a requested cancellation made within 24 hours.
“They refused to cancel it.”
Reviewer says the customer service was amazing.
“Amazing customer service!”
Support team was attentive, quick, and helpful resolving address issue.
“The support is very attentive, answers quickly and really helpful”
Customer support responded quickly and resolved concerns promptly.
“Costumer support is wonderful”
Customer service responded quickly and sent a replacement within a week.
“had a new one sent to me before 1 weeks time”
Company communicated well during shipping and products were good quality.
“did a very good job communicating throughout the shipping process”
Reviewer loves the products and finds customer service friendly.
“Their products are amazing!”
Company corrected a problem quickly without making the customer jump through hoops.
“corrected a problem so quickly without making you jump through hoops”
Customer service quickly rectified a wrong-address shipping mistake and resent products.
“they not only replied within hours but had rectified MY order mistake”
Customer service sent a replacement lamp promptly for a plug malfunction.
“sent a replacement right away in a timely manner”
Customer service replaced a faulty hand piece within two days.
“within 2 days I had my new hand piece”
Reviewer praises MB420G's design and quality, and helpful customer service.
“I got the MB420G and I’m obsessed”
Customer service resolved a customs delay and gifted the order to the reviewer.
“Customer service gifted me the entire order for the trouble I had gone through.”
Hand drill is quiet, smooth, and customer service answered questions promptly.
“It’s quiet and super smooth.”
Reviewer states customer service was great.
“Great customer service!”
Reviewer received no response from customer service after multiple attempts.
“there is no reply after over a week”
Given the nature of my work, I rarely get enough time for makeovers, especially sitting in a salon for hours. For several years I had suffered but a friend recommended fashion wigs from Melody Susie. It is now 3 years since I started using their products and they are awesome. The wigs are easy to maintain, smooth and look like human hair. In addition, they have a wide range of wigs where one can choose. I have always received hundreds of compliments from friends and colleagues. Recently, I started using their nail care kit and it is one amazing product. I ordered a UV and LED Lamps and gels and the delivery was super quick. At times I wish I had discovered the trick earlier but I do not regret it either. I am pleased about the new product in my house
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MelodySusie is an e‑commerce beauty brand selling hairpieces, nail tools and related accessories. Shoppers typically research product durability, shipping and after‑sales support before buying. Review checks often focus on warranty handling, replacements and responsiveness of the customer service team.