Reviews Analyzed
21
We Collect & Analyze Reviews
Mens Tuxedo USA
Experiences & Reviews
Mens Tuxedo USA is an e-commerce retailer focused on men’s formalwear and accessories, including tuxedos, suits, jackets, vests and shoes. The site lists multiple styles and sizes for occasion wear and provides online ordering and a returns mechanism. Consumers researching Mens Tuxedo USA commonly look for sizing accuracy, shipping times, return and restocking policies, and customer-support responsiveness.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
26d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers report repeated service failures: canceled or late shipments, unmet promises and difficult or nonresponsive support channels.
Share of mentions
Weak
18%
💰
Value for money
Customers frequently cite unexpected restocking fees, return shipping charges and partial refunds that reduce advertised value or savings.
Share of mentions
Weak
14%
⚡
User experience
Shopping experiences are often described as frustrating: long waits for responses, order errors, and unresolved disputes that harm trust.
Share of mentions
Weak
18%
🔧
Product quality
Many reports of incorrect items, wrong sizes, stains or poor fabric; several buyers received different products than ordered.
Share of mentions
Weak
15%
📞
Communication
Numerous reviews describe unresponsive phone, chat and email support, long reply delays and difficulty obtaining return instructions.
Share of mentions
Weak
16%
⭐
Overall experience
Overall reviewer sentiment skews negative, with recurrent complaints about returns, refunds, shipping and customer support failures.
Share of mentions
Weak
19%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
White single breasted tuxedo
"Men’s Tuxedo USA offers clothing for all occasions. For every man desiring to rock in that trendy, fashionable attire, this is a must-have n your wardrobe. I have purchased several items from them, would say they are my favorite. Their products range from shoes, vests, formal suits, jackets, and different types of tuxedos that come in different colors. They have the perfect attire for modern men at great prices. Their customer service, ordering process, timely delivery, and unconditional return policy on all clothes are exceptional. It makes me always want to buy more and more from them. Get value for your money with Men’s Tuxedo USA."
George Mark
Collected.reviews
Nov 09, 2021
Featured for: Positive praise: service, delivery, returns, price
Sad Support
"Hopefully, you will see these reviews before making a purchase. I unfortunately did not. It's a recurring theme. Broken promises, zero communication,..."
Brad
Trustpilot
Oct 01, 2025
Featured for: Communication failure, sizing issues, no response
Where do I begin? AWFUL COMPANY
"Where do I begin? They charged me $45 for two day delivery. I got one of the suits on the second day and the second one I had to call about and got it..."
Doris Yerke
Trustpilot
Oct 01, 2025
Featured for: Late delivery, charges, mixed product quality
SCAM!
"SCAM!! Horrible, horrible, horrible. I ordered two pairs of shoes ($142) which took a while to get here, but okay. However, the shoes I ordered weren’..."
Laureen Fredella
Trustpilot
Oct 01, 2025
Featured for: Wrong item, refund dispute, chargeback
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Brad
trustpilot.com
Oct 01, 2025
Sad Support
Hopefully, you will see these reviews before making a purchase. I unfortunately did not. It's a recurring theme. Broken promises, zero communication,...
L
Lindsey Walton
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS PLACE
DO NOT BUY FROM THIS PLACE! Ordered a wedding tuxedo, then they emailed to tell me they didn't have any in stock (despite the website still showing th...
T
Thomas Schranz
trustpilot.com
Oct 01, 2025
They sent me the wrong suit and their…
They sent me the wrong suit and their customer service is basically nonexistent. It took over a week to get a response and then instead of...
G
Gregory Corrado
trustpilot.com
Oct 01, 2025
This is a scam
This is a scam. They send you the wrong size and then won't...
G
Greg
trustpilot.com
Oct 01, 2025
This is a scam business
This is a scam business. They send whatever product they have, not what you ordered. When you return it for credit, they make you pay the shipping and...
M
Meghan White
trustpilot.com
Oct 01, 2025
Shop anywhere else
I ordered an item on 2/6 and paid for 3-day express shipping. Four days later, there was still no update, so I reached out. I was told my items would...
R
Rodney Nelson
trustpilot.com
Oct 01, 2025
This business sent me the incorrect…
This business sent me the incorrect blazer. As it was their fault, I expected they would assume responsibility for paying for the return of this blaze...
H
HappyToProvideAnAccurateReview
trustpilot.com
Oct 01, 2025
Beware: unethical practice and dishonest dealing
I ordered two garments from this merchant. The package shipped from the merchant contained the two garments I ordered plus a third garmentt I did not...
D
Doris Yerke
trustpilot.com
Oct 01, 2025
Where do I begin? AWFUL COMPANY
Where do I begin? They charged me $45 for two day delivery. I got one of the suits on the second day and the second one I had to call about and got it...
T
Travis Frisinger
trustpilot.com
Oct 01, 2025
Super late shipping
Late arriving and just in general a bad experience. I now need to forfeit 20% of the purch...
H
Hopeton Lipscombe
trustpilot.com
Oct 01, 2025
DONT NBUY ANYTHING FROM THESE SCAMMERS
DONT NBUY ANYTHING FROM THESE SCAMMERS I BUY A PAIR OF SHOE WHICH SUPPOSE TO BE LEATHER. NOW...
M
Michael
trustpilot.com
Oct 01, 2025
After more than 50 emails
After more than 50 emails, a year and an half and 3 shipments, I’m left with som...
L
Laureen Fredella
trustpilot.com
Oct 01, 2025
SCAM!
SCAM!! Horrible, horrible, horrible. I ordered two pairs of shoes ($142) which took a while to get here, but okay. However, the shoes I ordered weren’...
B
B.G.
trustpilot.com
Oct 01, 2025
Run and don't look back!!
This was the worst experience trying to purchase suits. The customer service is basically nonexistent...all communication takes place via email with a...
P
Paul Spence
trustpilot.com
Oct 01, 2025
White suite was delivered with a stain
White suite was delivered with a stain. I can't reach anyone online, through the chat feature and...
J
Jhan Harris
trustpilot.com
Oct 01, 2025
Worst decision I ever made
Not sure if they even read your comments regarding their customer service team, I’ve sent seven emails and they haven’t responde...
K
Kendra
trustpilot.com
Oct 01, 2025
Terrible Customer Service and…
Terrible Customer Service and IMPOSSIBLE to return due to sizing! I have been trying to return a tux we ordered for my son and I have gottne no respon...
N
Nana Willies Antwi
trustpilot.com
Oct 01, 2025
FRAUDSTERS & SCONDRELLS: PLEASE STAY AWAY FROM THEM
I don't even know where to start from. My wife has warned me severally to stay away from this company, but I kept going back and they disappointed me...
K
Kim McGee Houf
trustpilot.com
Oct 01, 2025
Poor Customer Service
1. Poor customer service. Only way to communicate is via email, phone number goes to automated message saying no staff in offices due to covid, which...
l
leanna anthony
trustpilot.com
Oct 01, 2025
Oh wow I bet o do my research from now…
Oh wow I bet o do my research from now on, jacket didn’t fit asked for refund was being bribed into keeping it I stated I wanted full refund would ret...
Conclusion
Reviews show a split between occasional positive experiences (selection, price and some timely deliveries) and a large number of complaints about fulfillment, returns and support. Multiple consumers report receiving wrong items, incorrect sizes or damaged goods and then facing restocking fees or return shipping costs. A frequent theme is difficulty contacting the company by phone, chat or email and slow or missing refunds. If you consider purchasing, review the merchant’s written return and restocking policy, keep order and shipping records, and use a payment method that supports disputes. For time-sensitive purchases or formalwear that must fit precisely, compare alternatives and verify sizing and return terms before ordering.