Many reviews describe repeated fulfillment problems, including wrong items, late deliveries, and refunds that never arrived. Customers also point to slow or absent replies through email-only support and returns that never get resolved. A few complaints mention damaged items or materials that didn’t match the description. One detailed review praises the selection and prices, creating a sharp split in ratings.
Examples from available reviews (Nov 2021 – Feb 2026).
They sent the wrong jacket and haven't credited the customer's card.
“they STILL HAVE NOT CREDITED MY CREDIT CARD AND IT'S BEEN 2 MONTHS.”
After more than 50 emails and three shipments, I received something incorrect.
“I’m left with something I didn’t order with over 200 dollar out.”
White suit arrived stained and the company was unreachable through multiple channels.
“White suite was delivered with a stain.”
Customer praises product selection, pricing, and excellent service.
“Get value for your money with Men’s Tuxedo USA.”
Customers often say they received the wrong item or nothing at all. Several accounts mention orders being canceled or arriving late, restocking fees, buyers paying return shipping, and refunds after returns being partial or not paid. Most feedback centers on these fulfillment and refund problems.
Some buyers report price changes after purchase and being offered store credit instead of a full refund. Multiple complaints describe charges going through even after cancellations, or small credits that didn’t match what was paid. These value concerns show up, but less often than fulfillment and communication issues.
Many reviewers describe support limited to email, with replies taking a long time or never coming, and some say they had to file bank disputes. Reported attempts include dozens of messages or repeated emails with no response. These access and response issues shape much of the shopping experience.
Some reviewers point to specific quality issues, including stained clothing, shoes that aren’t leather, and coats described as wool arriving with synthetic blends. These complaints appear alongside shipping and service issues, but come up less often than service and communication problems.
Reviews often mention promises that weren’t kept, returns that stalled, and emails that went unanswered. Several customers say the company stopped responding for days or weeks and used only email support. The recurring issue is breakdowns in communication during returns and refunds.
Feedback splits between many unresolved low-rated complaints and one prominent positive review highlighting selection and price. Many negative accounts describe losing money, disrupted events, and escalation to credit disputes. Overall, most reviewers focus on unresolved problems after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They sent the wrong jacket and haven't credited the customer's card.
“they STILL HAVE NOT CREDITED MY CREDIT CARD AND IT'S BEEN 2 MONTHS.”
Suit was late and incorrectly sized, and reviewer was charged restocking fee.
“they charged me a restocking fee even though the suit was late and not the correct size.”
Item shipped late, differed from description, and customer service refused returns.
“Don’t bother returning the jacket.”
Order price changed after purchase with company citing a website error.
“the website was in error and the best price they could do for that SAME suite was $300”
Boots never arrived and tracking showed them stuck at the warehouse.
“I ordered sone los altos boots and never received them.”
Order canceled due to shipping issues yet company still charged the card.
“They proceeded to charge my credit card over $200 after supposedly canceling the order.”
Received wrong items, paid high return fees, and received incomplete replacement order.
“I had to pay almost $50 in shipping to return the item, and a $25 exchange fee!”
Received wrong suit size and couldn't get responses before the event.
“we received a size 40 short.”
Customer received too-small jacket and couldn't reach customer service for resolution.
“Broken promises, zero communication, and nothing in return.”
Company lacked stock, sent wrong item, and mishandled the refund.
“they tried to give me $10 and then $20 to just keep it.”
They sent wrong suit and delayed responses while stalling returns.
“They sent me the wrong suit”
Received wrong size and couldn't return or reach the company.
“They send you the wrong size and then won't let you return it.”
Company sends incorrect items and charges return shipping and restocking fees.
“They send whatever product they have, not what you ordered.”
Express order didn't ship as promised and was canceled without notice.
“they canceled my order.”
Company sent incorrect blazer and refused to cover return costs and fees.
“They wanted to give me a $50 credit to keep the incorrect item”
Merchant shipped an extra garment and refused to reimburse return shipping.
“I returned all three suits and paid for the shipping cost per company policy.”
Multiple delivery delays, poor communication, confusing fees, and low-quality suits.
“SCAMMERS that should be investigated!”
Order arrived late and customer was charged a 20% restocking fee.
“Late arriving and just in general a bad experience.”
Shoes weren't leather and the reviewer couldn't obtain return information.
“NOW I WANT TO RETURN THIS JUNK AND I CANT GET A RETURN INFO.”
After more than 50 emails and three shipments, I received something incorrect.
“I’m left with something I didn’t order with over 200 dollar out.”
Received wrong shoes and customer service failed to refund despite return.
“No credit. I had to put in a claim on my credit card.”
Received a different suit than ordered and faced slow responses and costly returns.
“they send you the closest alternative WITHOUT LETTING YOU KNOW!”
White suit arrived stained and the company was unreachable through multiple channels.
“White suite was delivered with a stain.”
Reviewer sent seven emails with no response and regretted purchase.
“I’ve sent seven emails and they haven’t responded to them.”
Tux didn't fit and email support was unresponsive for a week.
“I have gottne no responses from the email in a week.”
Customer paid return shipping but received only partial refunds and slow responses.
“I have filed a dispute with my bank for a full refund”
Poor email-only communication, costly returns, and delivered suits with scuff marks.
“Only way to communicate is via email”
Jacket didn't fit and company offered partial refund withholding shipping reimbursement.
“they only send me $115 jacket was $160”
Customer service never responded and refused to return the customer's funds.
“Never responds and Wont send my funds back !!!”
Company will not give a full refund if they send the wrong suit.
“you will not receive a full refund”
Received a different suit and was offered inadequate credit instead of refund.
“they will give me a $60 dollar credit when I paid over $250.00”
Coat wasn't 100% wool as advertised and cancellation policy seemed unfair.
“This coat is an acrylic blend and has very little wool in it.”
Wrong suits sent repeatedly, customer paid for returns and suspected bait-and-switch.
“Wrong suit sent twice.”
Men’s Tuxedo USA offers clothing for all occasions. For every man desiring to rock in that trendy, fashionable attire, this is a must-have n your wardrobe. I have purchased several items from them, would say they are my favorite. Their products range from shoes, vests, formal suits, jackets, and different types of tuxedos that come in different colors. They have the perfect attire for modern men at great prices. Their customer service, ordering process, timely delivery, and unconditional return policy on all clothes are exceptional. It makes me always want to buy more and more from them. Get value for your money with Men’s Tuxedo USA.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Men's Tuxedo USA is an online store that sells men’s formalwear. The site offers tuxedos, suits, blazers, dress shirts, shoes, and accessories. Product pages usually list sizing, fabric details, and pricing for each style. Customers order through the website and receive shipped deliveries. The site also posts contact details and return information for order help.