Many customers praise MensItaly suits for their fit, build quality, and fast delivery. A large group of complaints describes wrong or incomplete shipments, fabric that doesn’t match the listing, and disputed refunds. Many low-rated reviews also mention missing tracking updates and support that stops responding after purchase. Overall, reviews split between strong product approval and problems with delivery and after-sales help.
Examples from available reviews (Dec 2013 – Mar 2026).
Suits were well-made, fit perfectly, with fast shipping and support.
“The quality of their suits exceeded my expectations”
High-quality menswear, easy online purchasing, and helpful customer service.
“I am thoroughly impressed with the quality of their men's clothing.”
Received polyester instead of wool and poor refund and service response.
“I received a 100% polyester tuxedo listed at $129.00.”
Order never shipped and company failed to respond to inquiries.
“a shipping label was created but the shipping company never actually received my order.”
Most complaints focus on fulfillment mistakes: customers report receiving the wrong suit, missing items, or a different fabric than expected (such as polyester instead of wool). Some also say refunds were refused or that extra return charges were added when they tried to fix the issue. A smaller set of reviews points to skilled in-store tailoring and helpful staff.
Value concerns center on materials that reviewers say were misrepresented, along with partial refunds or added return fees. Positive reviews call it good value when the suit arrives as described, with solid construction at an acceptable price.
Ordering and delivery experiences split: some reviewers describe quick three-day shipping and smooth bulk orders, while others mention labels created with no pickup or orders that never shipped. Fewer comments cover in-person buying, though those accounts tend to be positive.
Many reviewers like the fit, tailoring, and overall build of the suits. Other reviews question the fabric quality and include at least one clear case where the delivered material differed from what was advertised.
Low-rated reviews often mention customer service that doesn’t respond and a lack of shipping updates. Some reviewers report fast, helpful support, but those comments appear much less often among the complaints.
Reviews are sharply split: high ratings focus on how the suits fit and look, while low ratings focus on order accuracy and how issues were handled after the sale. The final takeaway depends largely on whether the right item arrived and whether returns or refunds went smoothly.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (3) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Suits were well-made, fit perfectly, with fast shipping and support.
“The quality of their suits exceeded my expectations”
Received polyester instead of wool and poor refund and service response.
“I received a 100% polyester tuxedo listed at $129.00.”
Received polyester instead of wool and poor refund and service response.
“I received a 100% polyester tuxedo listed at $129.00.”
Store offered expert tailoring, wide suit selection, and personalized service.
“MensItaly is a suit enthusiast's dream come true.”
Liked the suit's look but found fabric quality dubious.
“fabric quality is dubious....still loved the look!!”
Company sent incomplete suit, charged fees, and provided poor service.
“They will cheat you out of your money!”
I recently made a purchase at MensItaly and I must say that I am thoroughly impressed with the quality of their men's clothing. The ease of purchasing online was fantastic, and I was able to find exactly what I needed without any trouble.
What really stood out to me while shopping on their website was the vast collection of men's suits, tuxedos, sport coats, jackets, blazers and dress shoes all in one place! Their prices are reasonable for such high-quality items which is a huge plus. Not only did they fit perfectly but also proved true perfection outfits
Even though it was my first time purchasing from them, the customer service representatives were extremely helpful when answering some questions about sizing before placing an order. This attention to detail made me feel confident with my purchase.
In conclusion, if you're looking for top-notch menswear for upcoming events or special occasions then MensItaly has got everything you need - all in one convenient location!
They sent wrong suit, charged return fees, and refused cash refund.
“The company sent me the wrong suit,than charged me to send it back $25.”
Never received the ordered blazer and got no shipping information.
“I ordered a blazer for my son’s prom and never received it or any information regarding it.”
Received incorrect suit with sizing and branding errors and poor returns service.
“I was refused to get a refund for a suit they just gave me not the one I ordered”
Ordered six wedding suits; fast delivery and helpful customer service.
“I ordered 6 suits for my wedding and received them in 3 days..super smooth transaction”
Received wrong suit size and experienced rude customer service response.
“I ordered a suit for my husband, got the wrong size.”
Shipping delayed, cancellation denied, and refund deducted extra costs.
“They advertised 3 day shipping on orders over $99.”
Order never shipped and company failed to respond to inquiries.
“a shipping label was created but the shipping company never actually received my order.”
Reviewer believes MensItaly gave itself a five-star rating.
“It seems that mensitaly gave themselfs a 5 star rating...not in my book”
Satisfied with purchased two-button suits and product quality.
“Satisfied with purchased 2 button suits. Quality products!”
Fast shipping, good sizing and helpful customer support.
“fast shipping & nice customer support team”
Paid for two-day shipping but was under-refunded and denied order refund.
“Suitusa only refunded me $15.00, not $25.00.”
Visited store, bought suit, and enjoyed positive party-ready result.
“they were beautiful and reasonable.”
Bought a suit after seeing brother's; delivery fast and fabric good.
“Their delivery was really fast”
Friendly in-store service led to comfortable, stylish suit purchase.
“I was greeted by a well dressed store representatives who asked what my requirement was.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MENSITALY sells men’s formalwear and suits online. Listings cover items like two-button suits, tuxedos, blazers, and matching accessories. The site shares fabric and sizing details and takes online orders for shipping. Customers can contact support with order questions and for returns.