Reviews show two consistent patterns: many customers are satisfied with product styling, fit and prompt delivery, while a substantial group reports problems with returns, refunds and responsiveness. Specific quality issues cited include pilling, holes after washing and occasional damaged items in transit. Several shoppers recommend checking size guidance carefully and reviewing the return policy before ordering, given reported refund and return delays. If you rely on fast, reliable customer service, consider buying a single item first or purchasing in-store where possible to verify fit and fabric.
Examples from available reviews (Nov 2022 – Feb 2026).
Sweaters pilled and the company was unresponsive during refund process.
“Both pilled —after a few wears— looked terrible!”
Company did not respond to contact form and lacks phone support.
“I reached out through their "contact us" field and they have never responded.”
Fast shipping, high-quality clothing, and satisfied with patio dress fit.
“fast shipping, top notch quality clothing”
Order via Instagram was confirmed promptly and delivered first.
“Mersea followed up immediately with a confirmation email”
Customer service and returns are inconsistent: several reviewers describe slow responses, delayed refunds and difficult return handling alongside some positive return experiences.
Perceptions of value vary: some buyers report good value for cashmere and quality pieces, while others call items expensive or not worth the cost.
Ordering and delivery are often praised for speed and tracking, but sizing uncertainty and return hassles are recurring friction points for shoppers.
Many customers praise fit, feel and design details; several reviews report issues like pilling, holes, scratchy fabric or damaged items on arrival or after wear.
Communication ranges from prompt confirmation emails and tracking to unresponsive contact forms and slow replies when customers report problems.
Overall impressions are split: a number of buyers report high satisfaction with products and delivery, while a noticeable subset reports service or quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Loves their tees and sweaters; full cut fits well and favorite retailer.
“I love their tees and sweaters.”
Loves their tees and sweaters; full cut fits well and favorite retailer.
“I love their tees and sweaters.”
Product looked different online and material seemed inferior.
“Looks like this is another scam Chinese company with a bait and switch tactic.”
Sweaters pilled and the company was unresponsive during refund process.
“Both pilled —after a few wears— looked terrible!”
Gift order was wrong and a replacement arrived damaged and soaked by sample.
“the liquid scent doused the package and the sweater.”
Clothing developed holes after washing and refund process was problematic.
“one top had small pin size holes after one washing.”
Company did not respond to contact form and lacks phone support.
“I reached out through their "contact us" field and they have never responded.”
Expensive cotton pajamas remained scratchy even after six washes.
“They are scratchy even after washing 6 times to try to soften.”
Sweater fit was right and quality cashmere felt like great value.
“Great value for such a nice quality cashmere sweater.”
Paid returns and limited sizing reduce willingness to purchase online.
“Returns should be free.”
Order via Instagram was confirmed promptly and delivered first.
“Mersea followed up immediately with a confirmation email”
Loves the lotion; shipping was quick and customer service great.
“Quick shipping, great communication and customer service.”
Overall positive experience and satisfaction with the clothing.
“Experience was good, love the clothes.”
Customer bought a second item because they love it so much.
“This is the second one I bought in love it so much!”
Fast shipping, high-quality clothing, and satisfied with patio dress fit.
“fast shipping, top notch quality clothing”
Likes sweater and hopes it's warm enough for Texas winter.
“Great sweater!”
Sweater was too small and refund amount was unclear and short.
“For some reason, my refund was much less than I was expecting.”
High-quality product; easy return and received a $10 credit.
“Return made simple and I love the $10 credit to choose another product”
First order arrived on time before trip, allowing multiple wears.
“With only one day left, there it was and I got to wear my new favorite top several times.”
Loves the sweater details and plans to shop again regularly.
“I received my sweater from Mer Sea and have already worn it multiple times.”
Loves the Catalina sweater style and wants more bright colors.
“I absolutely love the Catalina sweaters.”
Dress arrived on time but medium was too large despite size chart.
“It is a medium, which is too large on me.”
I recently had the pleasure of using products from Mer Sea and I have to say, they truly live up to their tagline "Crafted for the journey". From start to finish, my experience with their products was nothing but positive.
Firstly, I was impressed by the variety of items offered. As someone who loves to travel and be on-the-go, it's important for me to have versatile pieces that can keep up with my lifestyle. Mer Sea offers everything from cozy blankets for long plane rides, to lightweight beach wraps perfect for warm weather escapes.
When my package arrived, I was immediately drawn in by the beautiful packaging - it felt like I had received a special gift just for myself. And once I opened it up and tried on some of the garments? It only got better! The quality is top-notch and they really put thought into ensuring each item is both comfortable and stylish.
Overall, after using these products during several trips now (and always getting compliments when wearing them!), it's safe to say that Mer Sea has become my go-to brand when searching for adventure essentials.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mer Sea (often styled Mer-Sea) is a lifestyle apparel brand selling knitwear, clothing and related accessories direct-to-consumer online and through retail outlets. Typical product categories include sweaters, dresses and seasonal travel pieces; customers commonly buy via the brand website and social channels. This summary compiles user reviews to help shoppers assess product quality, sizing, returns and customer service before purchase.