Reviews Analyzed
21
We Collect & Analyze Reviews
Mer Sea
Experiences & Reviews
Mer Sea (often styled Mer-Sea) is a lifestyle apparel brand selling knitwear, clothing and related accessories direct-to-consumer online and through retail outlets. Typical product categories include sweaters, dresses and seasonal travel pieces; customers commonly buy via the brand website and social channels. This summary compiles user reviews to help shoppers assess product quality, sizing, returns and customer service before purchase.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
23d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Customer service and returns are inconsistent: several reviewers describe slow responses, delayed refunds and difficult return handling alongside some positive return experiences.
Share of mentions
Mixed
15%
💰
Value for money
Perceptions of value vary: some buyers report good value for cashmere and quality pieces, while others call items expensive or not worth the cost.
Share of mentions
Weak
10%
⚡
User experience
Ordering and delivery are often praised for speed and tracking, but sizing uncertainty and return hassles are recurring friction points for shoppers.
Share of mentions
Mixed
19%
🔧
Product quality
Many customers praise fit, feel and design details; several reviews report issues like pilling, holes, scratchy fabric or damaged items on arrival or after wear.
Share of mentions
Mixed
18%
📞
Communication
Communication ranges from prompt confirmation emails and tracking to unresponsive contact forms and slow replies when customers report problems.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are split: a number of buyers report high satisfaction with products and delivery, while a noticeable subset reports service or quality failures.
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – October 2025).
Terrible experience.
"Bought 2 Catalina sweaters and took them on vacation. Both pilled —after a few wears— looked terrible! I wrote Mersea and they don’t respond. I wrote...."
Kerry Enright
Trustpilot
Oct 01, 2025
Featured for: detailed refund and pilling complaint
No Communication
"I reached out through their "contact us" field and they have never responded. There is no phone number option. Really dislike sites that m..."
Melody Link
Trustpilot
Oct 01, 2025
Featured for: no contact via site complaint
Great On-line Retailer A++
"Great On-line Retailer A++, fast shipping, top notch quality clothing, great value price. I love my patio dress in olive. The one size fits all..."
Hollie H
Trustpilot
Oct 01, 2025
Featured for: positive: shipping, quality, value, fit
Excellent!
"I ordered my Mersea sweater via IG, and items from two other brands on the same day. Mersea followed up..."
Bradley Obrien
Trustpilot
Oct 01, 2025
Featured for: positive: prompt confirmation and tracking
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Helen Skylar
trustpilot.com
Oct 01, 2025
I saw a video of a model wearing the…
I saw a video of a model wearing the Catalina sweater. It looked very well made, it appeared to drapes nicely and I was interest. I went on the websit...
K
Kerry Enright
trustpilot.com
Oct 01, 2025
Terrible experience.
Bought 2 Catalina sweaters and took them on vacation. Both pilled —after a few wears— looked terrible! I wrote Mersea and they don’t respond. I wrote....
L
Linda
trustpilot.com
Oct 01, 2025
I received a gift
I received a gift - the receipt was for a sweater, I received a tee shirt. Customer service sent me a return label and said they would send out the co...
K
Kara
trustpilot.com
Oct 01, 2025
NOT IMPRESSED
I was not impressed with the quality of the items I ordered - one top had small pin size holes after one washing. Return process was difficult - I was...
M
Melody Link
trustpilot.com
Oct 01, 2025
No Communication
I reached out through their "contact us" field and they have never responded. There is no phone number option. Really dislike sites that m...
B
Barbara Nahmias
trustpilot.com
Oct 01, 2025
I bought some very cute and expensive…
I bought some very cute and expensive 100% cotton pajamas. They are scratchy even after washing 6 times to try to soften. The...
L
Lori Ott
trustpilot.com
Oct 01, 2025
Love my new sweater
Love my new sweater, was unsure about the size but it’s just...
S
Shannon Ross
trustpilot.com
Oct 01, 2025
Returns should be free
Returns should be free. There is no way to know what will fit, etc. this will limit...
B
Bradley Obrien
trustpilot.com
Oct 01, 2025
Excellent!
I ordered my Mersea sweater via IG, and items from two other brands on the same day. Mersea followed up...
T
Tanya
trustpilot.com
Oct 01, 2025
Love my Coconut Sugar Shea Lotion
Love my Coconut Sugar Shea Lotion. Quick shipping,...
N
Nancy Holt
trustpilot.com
Oct 01, 2025
Very good
Experience was good, lov...
D
Delia Armendariz
trustpilot.com
Oct 01, 2025
This is the second one I bought in love…
This is the second one I...
H
Hollie H
trustpilot.com
Oct 01, 2025
Great On-line Retailer A++
Great On-line Retailer A++, fast shipping, top notch quality clothing, great value price. I love my patio dress in olive. The one size fits all...
C
Cynthia Standefer
trustpilot.com
Oct 01, 2025
Great sweater
Great sweater! Hope it will be cool e...
S
Sherry Pabitzky
trustpilot.com
Oct 01, 2025
Sweater was way too small
Sweater was way too small. I was confused by your sizing. I thought petite one size meant petite length. It does not. I returned. For some reason, my...
S
Sarah
trustpilot.com
Oct 01, 2025
Loved the Quality of the product!
Loved the Quality of the product!! I had to return due to size being smaller than I anticipated or maybe I am larger that I thought!!! Return made s...
A
Anonymous
trustpilot.com
Oct 01, 2025
Thank you Mer-Sea & Co.
As this was the first time I ordered, I didn't know how dependable the delivery would be. I was hoping that this package wou...
L
Larry Hamilton
trustpilot.com
Oct 01, 2025
I received my sweater from Mer Sea and…
I received my sweater from Mer Sea and have already worn it multiple times. I love the detail of e...
M
Martha Ann Davis
trustpilot.com
Oct 01, 2025
Catalina sweaters
I absolutely love the Catalina sweaters. I do wish that you’d bring back the hot pink color. I’d also love...
P
Patti Ann McLaughlin
trustpilot.com
Oct 01, 2025
I received my dress on time
I received my dress on time. I ordered it according to the size chart. It is a medium, which is too large on me. Since it was on sale...
Conclusion
Reviews show two consistent patterns: many customers are satisfied with product styling, fit and prompt delivery, while a substantial group reports problems with returns, refunds and responsiveness. Specific quality issues cited include pilling, holes after washing and occasional damaged items in transit. Several shoppers recommend checking size guidance carefully and reviewing the return policy before ordering, given reported refund and return delays. If you rely on fast, reliable customer service, consider buying a single item first or purchasing in-store where possible to verify fit and fabric.