Many customers mention fast shipping, low prices, and helpful, knowledgeable tech support. Others report missing parts, a high restocking fee, and mishandled orders. Reviews range from strong praise to clear complaints, especially about service and returns.
Examples from available reviews (Dec 2012 – Mar 2026).
Sales staff demonstrated extensive product knowledge and answered questions.
“the sales staff at Metroline Direct know about almost all of the stuff they carry!”
MetrolineDirect offered IP phones at much lower prices than provider.
“My hosted service provider was charging triple what I paid at MetrolineDirect.”
Refurbished headsets arrived missing parts and company would charge extra for replacement.
“the $4 earmuff piece that covers the plastic area that covers your ear was not in the box”
Order processing and tracking were disorganized, causing wasted time and security concerns.
“Their order processing system leaves much to be desired.”
Several reviews describe quick fixes, overnight parts, and staff who know the products. A smaller group points to messy order handling and long, frustrating tracking problems.
Many buyers note lower prices than their providers and say they saved on headsets and phones. One review mentions a 50% restocking fee, and that complaint appears to be a one-off.
Customers say the website is easy to navigate and ordering is simple. A few accounts describe confusing order steps that caused delays and added extra work.
Some reviewers call the refurbished gear a good deal and say it arrived like new. A few isolated comments mention phones that did not work and shipments missing parts.
People often describe pre-sales and tech support as helpful and well informed. A handful of reviews mention weak communication about replacements and added charges.
Most comments describe smooth purchases, fast delivery, and capable support. The negative experiences center on returns, missing components, and breakdowns in order handling.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Quotes shortened · As of: March 2026
Finding and ordering the needed phone was easy and smooth.
“It was easy to find the phone I needed.”
Support provided parts overnight to restore the customer's AT&T system.
“Norm helped me get the right parts and I got them overnight.”
Technician diagnosed and repaired a control unit; repaired unit works well.
“The repaired unit works like a charm”
Website was easy to use and headset arrived in two days.
“Super easy to find what I needed.”
MetrolineDirect offered IP phones at much lower prices than provider.
“My hosted service provider was charging triple what I paid at MetrolineDirect.”
Sales staff demonstrated extensive product knowledge and answered questions.
“the sales staff at Metroline Direct know about almost all of the stuff they carry!”
Tech support identified the system and restored access without the password.
“The tech support staff figured out what system we have and helped us get back into it.”
Pre-sales support answered compatibility questions and was excellent.
“Pre-sales support was excellent”
Quick shipping and significant savings on a headset purchase.
“Quick shipping, saved a ton on my headset.”
One received phone was not functioning properly; customer hopes exchange goes smoothly.
“I did receive one phone that is not functioning properly”
Order processing and tracking were disorganized, causing wasted time and security concerns.
“Their order processing system leaves much to be desired.”
Service representative helped locate replacement bases for cracked phones.
“The service person was so helpful and found the bases that I needed.”
Reviewer advises avoiding the company due to a 50% restocking fee.
“Avoid this company 50% restocking fees.”
Refurbished headsets arrived missing parts and company would charge extra for replacement.
“the $4 earmuff piece that covers the plastic area that covers your ear was not in the box”
Fast delivery and bargain refurbished products with like-new quality.
“fast. great products, bargain refurbished like new quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MetrolineDirect sells business phone equipment online. It lists phones, headsets, and telecom accessories with model numbers and specs. The store offers new and refurbished items and shows compatibility details for common VoIP systems. Customers can buy parts, accessories, and replacement components through the website. Support includes product documents plus ways to reach the team for technical and pre-sales questions.