MetrolineDirect
Reviews & Experiences
We've collected and analyzed customer feedback for MetrolineDirect to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2012 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: resellerratings.com (15) · Quotes shortened · As of: February 2026
Finding and ordering the needed phone was easy and smooth.
“It was easy to find the phone I needed.”
Support provided parts overnight to restore the customer's AT&T system.
“Norm helped me get the right parts and I got them overnight.”
Technician diagnosed and repaired a control unit; repaired unit works well.
“The repaired unit works like a charm”
Website was easy to use and headset arrived in two days.
“Super easy to find what I needed.”
MetrolineDirect offered IP phones at much lower prices than provider.
“My hosted service provider was charging triple what I paid at MetrolineDirect.”
Sales staff demonstrated extensive product knowledge and answered questions.
“the sales staff at Metroline Direct know about almost all of the stuff they carry!”
Tech support identified the system and restored access without the password.
“The tech support staff figured out what system we have and helped us get back into it.”
Pre-sales support answered compatibility questions and was excellent.
“Pre-sales support was excellent”
Quick shipping and significant savings on a headset purchase.
“Quick shipping, saved a ton on my headset.”
One received phone was not functioning properly; customer hopes exchange goes smoothly.
“I did receive one phone that is not functioning properly”
Order processing and tracking were disorganized, causing wasted time and security concerns.
“Their order processing system leaves much to be desired.”
Service representative helped locate replacement bases for cracked phones.
“The service person was so helpful and found the bases that I needed.”
Reviewer advises avoiding the company due to a 50% restocking fee.
“Avoid this company 50% restocking fees.”
Refurbished headsets arrived missing parts and company would charge extra for replacement.
“the $4 earmuff piece that covers the plastic area that covers your ear was not in the box”
Fast delivery and bargain refurbished products with like-new quality.
“fast. great products, bargain refurbished like new quality.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About MetrolineDirect
We've collected and analyzed customer feedback for MetrolineDirect to provide you with unbiased insights.