Reviews show a split picture: a couple of long-term customers report no issues, but multiple recent reviewers report delivery failures, nonresponse to inquiries, and product problems with promotional orders. If you are considering purchasing, check published shipping and return policies and document order details and tracking information. For promotional or Groupon purchases, verify the exact items promised and retain proof if items arrive damaged or different. If you encounter nonresponse, consider contacting your payment provider for dispute options and keep copies of all communications.
Examples from available reviews (Mar 2022 – Feb 2026).
Helpful staff, wide cigar selection, and good prices both in-store and online.
“greeted by knowledgeable staff”
Order didn't arrive and customer service failed to resolve it.
“Terrible customer service.”
Order arrived late and cigars were damaged and unusable.
“the cigar quality was bad some had tears and one wasn't even smoke able”
Requested a return authorization but received no response.
“Have attempted to contact them 3x with no response.”
Some reviewers praise knowledgeable, helpful staff; several recent reviews describe unresolved issues and poor post-order customer service and follow-up.
One reviewer highlights discounted prices and value; several others report Groupon or advertised deals that did not match received items or value.
A longtime buyer describes smooth repeat orders and a usable website; several recent buyers report long delays, missing packages, and blocked returns.
One reviewer reports an extensive selection of quality cigars; other reviewers received torn cigars, unsmokable items, or packages that did not match descriptions.
Multiple reviewers report no responses to emails or calls and unmet refund or replacement promises; reviewers describe repeated contact attempts without resolution.
Two long-term positive accounts contrast with several recent reports of order failures, nonresponse from staff, and product or delivery problems.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (13) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shipping stalled and the manager stopped responding to messages.
“he is no longer answering emails and whats-app messages”
Shipping stalled and the manager stopped responding to messages.
“he is no longer answering emails and whats-app messages”
Lighter was excellent and customer service follow-up was great.
“The cigar lighter I purchased was excellent.”
Lighter was excellent and customer service follow-up was great.
“The cigar lighter I purchased was excellent.”
Received a bad box and customer service ignored replacement requests.
“Really Horrible Customer Service. Really Ridiculous Return Policy, 50% Restocking Fee!!”
Received a bad box and customer service ignored replacement requests.
“Really Horrible Customer Service. Really Ridiculous Return Policy, 50% Restocking Fee!!”
Was charged for an order that never arrived and service didn't help.
“Cigars were never delivered but my cc was charged.”
Was charged for an order that never arrived and service didn't help.
“Cigars were never delivered but my cc was charged.”
Seller promised refund but then became unresponsive.
“For me an incredibly bad service”
Order arrived late and cigars were damaged and unusable.
“the cigar quality was bad some had tears and one wasn't even smoke able”
Order didn't arrive and customer service failed to resolve it.
“Terrible customer service.”
Has ordered from Mike's for many years with no issues.
“I've been ordering from Mikes for many years.”
Requested a return authorization but received no response.
“Have attempted to contact them 3x with no response.”
Was charged for an order that never arrived and service didn't help.
“Cigars were never delivered but my cc was charged.”
Received incorrect inferior cigars and customer service was dismissive.
“That is NOT what I received.”
Longtime customer praises excellent service and treatment from staff.
“This company has treated me great.”
Reviewer says Mike's treats them much better than larger stores.
“They have treated better without a problem.”
Undelivered order replacement was promised but never sent.
“Terrible service. Undelivered order of box of Ashton’s.”
International order mishandled and refund delayed requiring bank dispute.
“They kept saying they would refund and never did and had to dispute with bank.”
Return was charged a 40% restocking fee and not fully refunded.
“they charged me a 40% restocking fee.”
Next-day package missed and company refused refund or accommodation.
“My package didn't arrive on time and they refuse to give me a refund or store credit.”
Refund requests after returned shipment were ignored for months.
“they completely ignored me and in the meantime 4 months have passed.”
Regular customer praises selection, fast shipping, and great service.
“Great place. I order all my cigars from Mike's.”
Customer praises personalized service and reliable, well-packed shipping.
“she treats me like gold”
Multiple flawless transactions with good quality and professional service.
“every transaction was flawless.”
Was double charged and customer service was unresponsive for weeks.
“They end up charging me double for the same transaction.”
Cancellation and return requests were ignored and a 40% fee applied.
“your return is subject to a 40 percent restocking fee”
Bought Avo cigars that arrived dried out and unsatisfactory.
“Dried up tobacco.”
Fast delivery, well-packed cigars and very professional customer service.
“They came in bags with water pillows, nestled in their shipping box.”
Bought leftover specials and could not return them.
“You cannot return this crap.”
Fast, fresh deliveries and responsive customer communication praised.
“I get my orders fast and fresh in factory packaging and factory wrapped.”
I recently had the pleasure of shopping at Mike's Cigars and was thoroughly impressed with my experience. As a self-proclaimed cigar aficionado, I am always on the lookout for premium cigars at discounted prices, and this establishment did not disappoint.
From the moment I walked in, I was greeted by knowledgeable staff who were more than happy to assist me in selecting just the right cigar. They provided recommendations based on my taste preferences while also taking into consideration my budget, making sure that I got the most value for my money.
What really stood out to me though was their extensive selection of quality cigars from some of the best brands in the industry. Their website is user-friendly too, which makes purchasing online quick and easy - perfect for those times when you can't make it in-store!
Overall, my experience shopping at Mike's Cigars exceeded all expectations; they truly are committed to providing excellent service and high-quality products at unbeatable prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mike's Cigars is a retailer of cigars and related accessories. Consumers searching reviews typically want information on product condition, pricing or deal accuracy, shipping reliability, returns, and customer service responsiveness.