Many reviewers say they were charged for orders that never arrived, and that refunds were late or never came. Several customers report unanswered messages and ignored return requests. Others praise quick shipping, careful packing, and helpful in-store staff. Return fees and non-returnable clearance items draw repeated criticism.
Examples from available reviews (Mar 2022 – Mar 2026).
Shipping stalled and the manager stopped responding to messages.
“he is no longer answering emails and whats-app messages”
Order arrived late and cigars were damaged and unusable.
“the cigar quality was bad some had tears and one wasn't even smoke able”
Multiple flawless transactions with good quality and professional service.
“every transaction was flawless.”
Lighter was excellent and customer service follow-up was great.
“The cigar lighter I purchased was excellent.”
Multiple reviews describe orders that never showed up, replacements that were promised but not sent, and refunds that did not come through. Several long-time customers report quick fulfillment and attentive in-store service. Most service complaints center on fixing orders and processing refunds.
Reviewers often point to high restocking fees and strict no-return rules for certain items. A handful mention competitive in-store pricing and a broad cigar selection. Value complaints focus more on return costs than on listed prices.
Positive feedback mentions fast delivery, factory packaging, and protective inserts in shipments. Negative reviews describe cigars arriving damaged or dried out, along with items that could not be used. Repeat buyers frequently note knowledgeable staff and easy in-store visits.
Several reviewers say cigars arrived dried out, torn, or unsmokeable. Some report getting the wrong item or a lower-grade product than what they ordered. A smaller group praises specific purchases, including a great cigar lighter and smooth, trouble-free transactions.
Many reviewers say emails, WhatsApp messages, and return-authorization requests went unanswered. A minority describe quick, personal replies from staff. Silence around refunds and delivery problems comes up repeatedly.
Reviews split between loyal customers who praise selection, packing, and personal service, and unhappy buyers who describe unresolved shipping and refund issues. Several reviewers mention long-term loyalty, while many say their problems were never fixed. The biggest gap appears between strong in-store experiences and reported failures with online orders.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (13) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shipping stalled and the manager stopped responding to messages.
“he is no longer answering emails and whats-app messages”
Shipping stalled and the manager stopped responding to messages.
“he is no longer answering emails and whats-app messages”
Lighter was excellent and customer service follow-up was great.
“The cigar lighter I purchased was excellent.”
Lighter was excellent and customer service follow-up was great.
“The cigar lighter I purchased was excellent.”
Received a bad box and customer service ignored replacement requests.
“Really Horrible Customer Service. Really Ridiculous Return Policy, 50% Restocking Fee!!”
Received a bad box and customer service ignored replacement requests.
“Really Horrible Customer Service. Really Ridiculous Return Policy, 50% Restocking Fee!!”
Was charged for an order that never arrived and service didn't help.
“Cigars were never delivered but my cc was charged.”
Was charged for an order that never arrived and service didn't help.
“Cigars were never delivered but my cc was charged.”
Seller promised refund but then became unresponsive.
“For me an incredibly bad service”
Order arrived late and cigars were damaged and unusable.
“the cigar quality was bad some had tears and one wasn't even smoke able”
Order didn't arrive and customer service failed to resolve it.
“Terrible customer service.”
Has ordered from Mike's for many years with no issues.
“I've been ordering from Mikes for many years.”
Requested a return authorization but received no response.
“Have attempted to contact them 3x with no response.”
Was charged for an order that never arrived and service didn't help.
“Cigars were never delivered but my cc was charged.”
Received incorrect inferior cigars and customer service was dismissive.
“That is NOT what I received.”
Longtime customer praises excellent service and treatment from staff.
“This company has treated me great.”
Reviewer says Mike's treats them much better than larger stores.
“They have treated better without a problem.”
Undelivered order replacement was promised but never sent.
“Terrible service. Undelivered order of box of Ashton’s.”
International order mishandled and refund delayed requiring bank dispute.
“They kept saying they would refund and never did and had to dispute with bank.”
Return was charged a 40% restocking fee and not fully refunded.
“they charged me a 40% restocking fee.”
Next-day package missed and company refused refund or accommodation.
“My package didn't arrive on time and they refuse to give me a refund or store credit.”
Refund requests after returned shipment were ignored for months.
“they completely ignored me and in the meantime 4 months have passed.”
Regular customer praises selection, fast shipping, and great service.
“Great place. I order all my cigars from Mike's.”
Customer praises personalized service and reliable, well-packed shipping.
“she treats me like gold”
Multiple flawless transactions with good quality and professional service.
“every transaction was flawless.”
Was double charged and customer service was unresponsive for weeks.
“They end up charging me double for the same transaction.”
Cancellation and return requests were ignored and a 40% fee applied.
“your return is subject to a 40 percent restocking fee”
Bought Avo cigars that arrived dried out and unsatisfactory.
“Dried up tobacco.”
Fast delivery, well-packed cigars and very professional customer service.
“They came in bags with water pillows, nestled in their shipping box.”
Bought leftover specials and could not return them.
“You cannot return this crap.”
Fast, fresh deliveries and responsive customer communication praised.
“I get my orders fast and fresh in factory packaging and factory wrapped.”
I recently had the pleasure of shopping at Mike's Cigars and was thoroughly impressed with my experience. As a self-proclaimed cigar aficionado, I am always on the lookout for premium cigars at discounted prices, and this establishment did not disappoint.
From the moment I walked in, I was greeted by knowledgeable staff who were more than happy to assist me in selecting just the right cigar. They provided recommendations based on my taste preferences while also taking into consideration my budget, making sure that I got the most value for my money.
What really stood out to me though was their extensive selection of quality cigars from some of the best brands in the industry. Their website is user-friendly too, which makes purchasing online quick and easy - perfect for those times when you can't make it in-store!
Overall, my experience shopping at Mike's Cigars exceeded all expectations; they truly are committed to providing excellent service and high-quality products at unbeatable prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mike's Cigars sells premium cigars and cigar accessories. It runs an online store and a physical shop with in-store pickup. Stock often includes factory-sealed cigar boxes, humidors, lighters, and humidification products. The company ships within the country and internationally, and offers support by email and phone. Staff help customers choose products and handle in-store purchases.