Reviews Analyzed
6
We Collect & Analyze Reviews
Mike's Cigars
Experiences & Reviews
Mike's Cigars is a retailer of cigars and related accessories. Consumers searching reviews typically want information on product condition, pricing or deal accuracy, shipping reliability, returns, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
29d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Some reviewers praise knowledgeable, helpful staff; several recent reviews describe unresolved issues and poor post-order customer service and follow-up.
Share of mentions
Weak
21%
💰
Value for money
One reviewer highlights discounted prices and value; several others report Groupon or advertised deals that did not match received items or value.
Share of mentions
Weak
13%
⚡
User experience
A longtime buyer describes smooth repeat orders and a usable website; several recent buyers report long delays, missing packages, and blocked returns.
Share of mentions
Weak
21%
🔧
Product quality
One reviewer reports an extensive selection of quality cigars; other reviewers received torn cigars, unsmokable items, or packages that did not match descriptions.
Share of mentions
Mixed
8%
📞
Communication
Multiple reviewers report no responses to emails or calls and unmet refund or replacement promises; reviewers describe repeated contact attempts without resolution.
Share of mentions
Weak
13%
⭐
Overall experience
Two long-term positive accounts contrast with several recent reports of order failures, nonresponse from staff, and product or delivery problems.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (March 2022 – October 2025).
Mike's Cigars: A Premium Source for Affordable Smokes
"I recently had the pleasure of shopping at Mike's Cigars and was thoroughly impressed with my experience. As a self-proclaimed cigar aficionado, I am always on the lookout for premium cigars at discounted prices, and this establishment did not disappoint. From the moment I walked in, I was greeted by knowledgeable staff who were more than happy to assist me in selecting just the right cigar. They provided recommendations based on my taste preferences while also taking into consideration my budget, making sure that I got the most value for my money. What really stood out to me though was their extensive selection of quality cigars from some of the best brands in the industry. Their website is user-friendly too, which makes purchasing online quick and easy - perfect for those times when you can't make it in-store! Overall, my experience shopping at Mike's Cigars exceeded all expectations; they truly are committed to providing excellent service and high-quality products at unbeatable prices."
Skyla Torphy
Collected.reviews
Mar 25, 2022
Featured for: Detailed positive service and selection
Terrible customer service
"Terrible customer service. Argumentative and will not do anything if something goes wrong with your order. I ordered a box of expensive cigars as a pr..."
Cigars
Trustpilot
Oct 01, 2025
Featured for: Describes order failure and nonresponse
I purchased a Groupon deal for Mike…
"I purchased a Groupon deal for Mike cigars. My order took almost a month to receive. What they advertised on Groupon and what I received was not even..."
VERONICA MORENO
Trustpilot
Oct 01, 2025
Featured for: Groupon deal and product-quality complaint
Company is Nonresponsive
"Bought a Groupon and ordered a variety pack of cigars as a gift. Ended up not giving the gift and since the merchandise is still fully sealed in its o..."
Jaime G
Trustpilot
Oct 01, 2025
Featured for: Return request ignored; nonresponsive company
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Chris Gola
trustpilot.com
Oct 01, 2025
incredibly bad service…
I have ordered cigars and this order was sended back from the tax gouverment ( german tax and tabacco roules for import are bery strong ) Jason from M...
V
VERONICA MORENO
trustpilot.com
Oct 01, 2025
I purchased a Groupon deal for Mike…
I purchased a Groupon deal for Mike cigars. My order took almost a month to receive. What they advertised on Groupon and what I received was not even...
C
Cigars
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service. Argumentative and will not do anything if something goes wrong with your order. I ordered a box of expensive cigars as a pr...
C
Capo
trustpilot.com
Oct 01, 2025
I've been ordering from Mikes for many…
I've been ordering from Mike...
J
Jaime G
trustpilot.com
Oct 01, 2025
Company is Nonresponsive
Bought a Groupon and ordered a variety pack of cigars as a gift. Ended up not giving the gift and since the merchandise is still fully sealed in its o...
S
Skyla Torphy
Collected.reviews
Mar 25, 2022
Mike's Cigars: A Premium Source for Affordable Smokes
I recently had the pleasure of shopping at Mike's Cigars and was thoroughly impressed with my experience. As a self-proclaimed cigar aficionado, I am always on the lookout for premium cigars at discounted prices, and this establishment did not disappoint.
From the moment I walked in, I was greeted by knowledgeable staff who were more than happy to assist me in selecting just the right cigar. They provided recommendations based on my taste preferences while also taking into consideration my budget, making sure that I got the most value for my money.
What really stood out to me though was their extensive selection of quality cigars from some of the best brands in the industry. Their website is user-friendly too, which makes purchasing online quick and easy - perfect for those times when you can't make it in-store!
Overall, my experience shopping at Mike's Cigars exceeded all expectations; they truly are committed to providing excellent service and high-quality products at unbeatable prices.
Conclusion
Reviews show a split picture: a couple of long-term customers report no issues, but multiple recent reviewers report delivery failures, nonresponse to inquiries, and product problems with promotional orders. If you are considering purchasing, check published shipping and return policies and document order details and tracking information. For promotional or Groupon purchases, verify the exact items promised and retain proof if items arrive damaged or different. If you encounter nonresponse, consider contacting your payment provider for dispute options and keep copies of all communications.