Reviews show a clear split: many customers report high-quality fabrics and a well-regarded Fabric Guide, while many others report slow dispatches, stock inaccuracies and poor or delayed customer responses. Positive reviews highlight helpful sample provision, accurate print-on-demand timing when communicated, and good packaging for specialist products. Negative experiences frequently mention long waits for in-stock items, refund delays and inconsistent communication from support staff. If considering an order, check current dispatch notices, confirm stock availability before relying on tight deadlines, and allow extra time for refunds or custom items.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast delivery, helpful customer service, and good product quality.
“Fast delivery, excellent customer service and high quality products.”
The Fabric Guide arrived quickly and is well produced and informative.
“It is beautifully produced.”
Print-on-demand orders delayed and refunds are slow.
“They have been sitting on over 600 pounds of my money for weeks.”
Dispatch delayed and customer service unhelpful about busy periods.
“The award for rubbish customer service”
Many reviewers report repeated dispatch delays and fulfillment problems; a minority describe quick, helpful handling for replacements and samples.
Some customers find products and guides good value (save ordering samples); others report refunds and exchange issues or unsatisfactory replacements.
A few reviewers note website stock inaccuracies or difficulty contacting the company; others praise guides and informational materials for usability.
Several reviewers praise fabric quality, colours and a detailed Fabric Guide; a smaller number report damaged items or mismatched threads.
Many reviews describe slow or unhelpful customer responses and unclear explanations; a few highlight timely updates and helpful sample provision.
Customer experiences are polarized: numerous accounts of delays and poor service contrast with reports of fast delivery and high-quality products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast delivery, helpful customer service, and good product quality.
“Fast delivery, excellent customer service and high quality products.”
Fabric arrived on time and was excellent quality.
“The colours of the print are rich and crisp and the fabric feels so soft.”
The Fabric Guide is a handy collection with useful sewing information.
“I love the Minerva Fabric Guide.”
Customer service responded quickly and replaced out-of-stock item promptly.
“it was responded to quickly and the replacement was sent out and delivered very fast.”
The Fabric Guide arrived quickly and is well produced and informative.
“It is beautifully produced.”
The Fabric Guide is useful and saves ordering samples.
“The 70 little samples are brilliant, thank you Minerva.”
Order never arrived and customer service failed to communicate.
“Placed order on 13/8 by 28/8 no order or refund delivered .”
Orders are dispatched quickly and customer service keeps customers updated.
“they dispatch your order quickly and it’s always a thrill to me when it arrives”
Print-on-demand orders delayed and refunds are slow.
“They have been sitting on over 600 pounds of my money for weeks.”
Fabric arrived late and with defects; matching thread was wrong.
“When it arrived the fabric had strange lines on it”
In-stock order had unexpected dispatch and delivery delays.
“In actual fact it was not received by Royal Mail until 18th August.”
Orders experienced very slow dispatch and stock issues.
“very slow delivery.”
In-stock items took far longer than paid expedited delivery.
“I paid for a 48 hour delivery , it will end up being 2 weeks !”
Dispatch was delayed and busy period information was unclear.
“Their website says one working day for dispatch”
Long dispatch delay and poor, unhelpful customer service responses.
“I will NEVER order anything custom from you again.”
Dispatch delayed and customer service unhelpful about busy periods.
“The award for rubbish customer service”
Order was delivered but dispatch took much longer than advertised.
“it wasn't dispatched until August 18th.”
Fabric was promised dispatched but did not ship as assured.
“assured me my fabric would be dispatched yesterday and guess what it hasn't!”
Received defective fabric three times and received no satisfactory support.
“I ordered 3 times chiffon, it came 3 times with defects”
Website showed stock incorrectly and order was cancelled awaiting refund.
“The website said an item was in stock and after 5 days I had to chase them”
I’m passionate about fashion designing, which is the reason why I joined the dressmaking industry. To grow my business, I always get all the necessary items from reputable companies. Being my third time to shop from Minerva Crafts, I was guaranteed quality and timely delivery of my products. So, I placed my order, made the payment, and was good to receive the delivery. However, the unexpected happened. This time there was a delayed shipment and whenever I contacted them, the responses were disrespectful. We argued for hours without resolution or a reason for the delay. For a few more days, I kept following up. Though I finally received my goods, I was disappointed with how they handled my case. I resolved not to buy anything from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Minerva Crafts is an online retailer focused on fabrics, sewing patterns, haberdashery and craft supplies for hobbyists and small businesses. The site typically lists textiles, sewing notions and instructional resources aimed at sewers and makers. Consumers researching sellers like Minerva will look for product range, dispatch policies, returns and customer support information.