Reviews Analyzed
21
We Collect & Analyze Reviews
Minooy
Experiences & Reviews
Minooy is an e-commerce brand offering handbags and leather accessories. People searching reviews typically look for product durability, shipping performance, customer service responsiveness, sizing accuracy, and return policies. Independent review summaries help prospective buyers evaluate craftsmanship, packing and delivery, and after‑sales support before purchasing.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
28d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Deliveries are often timely and well packaged, but several buyers report missing items, return costs or delayed responses on exchanges.
Share of mentions
Mixed
14%
💰
Value for money
Some reviewers call the bags affordable and worth the price; others highlight extra return costs or feel the item did not match its price.
Share of mentions
Mixed
6%
⚡
User experience
Users praise pocket layout and travel suitability; recurring complaints concern weight, sizing discrepancies and overstuffing affecting functionality.
Share of mentions
Mixed
14%
🔧
Product quality
Many reviewers report good leather, hardware and packaging, while a minority describe issues like peeling, staining, color irregularities or missing parts.
Share of mentions
Mixed
30%
📞
Communication
Several buyers note helpful order tracking and responsive product updates; a smaller number report unanswered emails and poor post‑sale replies.
Share of mentions
Strong
6%
⭐
Overall experience
Overall impressions lean positive with repeat buyers and travel endorsements, offset by some negative experiences tied to defects or unresolved service issues.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
Customer service fall down
"My wife ordered a bag which she loves. Its the second one she has bought of this type. Unfortunately the bag came without the shoulder strap. Its a si..."
Stephen Evans
Trustpilot
Oct 01, 2025
Featured for: Missing strap, unresponsive customer service
The fake leather is peeling off the…
"The fake leather is peeling off the corners after 2 months. The zippers won't..."
Cl
Trustpilot
Oct 01, 2025
Featured for: Peeling faux leather, return issue
Superb well made bag and A1 buying experience
"I wasn't sure whether to order the bag as it was expensive but checked the reviews on Trustpilot and decided to go ahead. I haven't been disappointed...."
Denise
Trustpilot
Oct 01, 2025
Featured for: Detailed tracking, high-quality leather
Perfect size for my upcoming travels as…
"Perfect size for my upcoming travels as it can hold multiple credit cards, passport, iPhone, keys, glasses, hand sanitizer and slim glass water bottle..."
Christine Dart
Trustpilot
Oct 01, 2025
Featured for: Well-sized for travel, functional pockets
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Christine
trustpilot.com
Oct 01, 2025
Top quality
I am so pleased with the bag I purchased from Minooy. The quality and design...
S
Stephen Evans
trustpilot.com
Oct 01, 2025
Customer service fall down
My wife ordered a bag which she loves. Its the second one she has bought of this type. Unfortunately the bag came without the shoulder strap. Its a si...
L
Lily
trustpilot.com
Oct 01, 2025
Every bag should have a spot for glasses!
Love the bag, quality is great, bought it especially for the glasses holder part. Only downside is, be c...
E
E. N.
trustpilot.com
Oct 01, 2025
Pleasantly surprised.
I was skeptical because this is a Chinese manufacturer so I thought it might be cheaply made. I bought because of the features. But it...
L
Lisa Chamberlain
trustpilot.com
Oct 01, 2025
Black stains on my clothing
A year after purchasing a black crossbody bag, it is STILL leaving bl...
c
c km
trustpilot.com
Oct 01, 2025
I have purchased 2 bags
I have purchased 2 bags. The first one was great, I've used it about 1 month and so far so good. The 2nd one - while the qualit...
K
Kim Bearup
trustpilot.com
Oct 01, 2025
Gorgeous, Quality Purse
My Aphrodite purse arrived within a week or so of placing the order. It was beautifully packaged in a dust bag and gift box. The purse is gorgeous, wi...
B
Beth Smith
trustpilot.com
Oct 01, 2025
I’ve ordered twice from this company
I’ve ordered twice from this company. I loved my first Aphrodite crossbody bag so much, I ordered another color! I love...
C
Christine Dart
trustpilot.com
Oct 01, 2025
Perfect size for my upcoming travels as…
Perfect size for my upcoming travels as it can hold multiple credit cards, passport, iPhone, keys, glasses, hand sanitizer and slim glass water bottle...
m
maria
trustpilot.com
Oct 01, 2025
Beautiful purse
I was looking for a purse with pockets. This is a beautiful purse. The...
P
Patrica N
trustpilot.com
Oct 01, 2025
I have not used the bag yet
I have not used the bag yet. The leather is very nice and it ha...
C
Cl
trustpilot.com
Oct 01, 2025
The fake leather is peeling off the…
The fake leather is peeling off the corners after 2 months. The zippers won't...
D
DM in IL
trustpilot.com
Oct 01, 2025
Overall lovely
The purse is lovely, and the leather quality is top-notch. It is a bit on the heavy side, and the flap over the outside zippered section is att...
V
Vicki Whiteman
trustpilot.com
Oct 01, 2025
Very disappointed
Very disappointed in the lack of quality in the material & workmanship. The purse is too fl...
M
Mdoe
trustpilot.com
Oct 01, 2025
Perfect for 12 day trip in Spain
Perfect for 12 day trip in Spain. Many flights, trains, taxis as well as tours, cafes and resta...
M
M. Manning
trustpilot.com
Oct 01, 2025
The bag was very heavy
The bag was very heavy. Liked the s...
K
Kim
trustpilot.com
Oct 01, 2025
Great company
Great company to work...
D
Deborah Kirby
trustpilot.com
Oct 01, 2025
Ordered one cross body bag and it was…
Ordered one cross body bag and it was perfect in every way. Have since ordered two more. Beautiful bags. I'm alwa...
J
Jd
trustpilot.com
Oct 01, 2025
Beautiful Bag, Leather Peeled
I purchased the Naya small crossbody six months ago and it works perfect for me. The built in wallet is so convenient and you do...
D
Denise
trustpilot.com
Oct 01, 2025
Superb well made bag and A1 buying experience
I wasn't sure whether to order the bag as it was expensive but checked the reviews on Trustpilot and decided to go ahead. I haven't been disappointed....
Conclusion
Review content shows a mix of consistent positives and recurring negatives. Many buyers praise leather feel, solid packaging, useful pocket layouts and reliable delivery tracking; several customers report repeat purchases. However, a noticeable subset experienced product defects (peeling, staining, missing hardware) or difficulties with returns and email responses. Prospective buyers should verify return and warranty terms, check sizing measurements against their needs, and consider contacting customer support before purchase.