Customer feedback indicates Mint & Lily provides an easy online shopping experience and generally responsive customer service. Many reviewers praise product appearance and workmanship, and several note good value or discounts. However, a small number of customers report fragile items or specific problems with paper-clip bracelets. When issues arise, reviews describe replacements and helpful support—shoppers should check item-specific feedback and return policies for delicate pieces before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
They received a distinctive, well-packaged necklace and praised excellent customer service.
“Their level of customer service is exceptional.”
Customer service replaced defective paperclip bracelets and reviewer loves them.
“they sent me 4 new ones.”
Bracelet feels and looks cheap and too thin for adults.
“Feels & looks cheap and tinny.”
Loves the products, easy ordering, and available discounts.
“Love the products and easy to order.”
Customers frequently report responsive, helpful service and successful issue resolution, including returns and replacements handled quickly.
Several reviewers call styles affordable or worth the price and mention discounts; sample size for price comments is small.
Reviewers commonly describe the website and ordering process as easy, fast and visually pleasing, with smooth checkout experiences.
Most reviewers praise workmanship and appearance, though a minority report fragile items or pieces that feel thin (paper-clip bracelet cited).
A small number of reviews note clear, timely replies; communication around resolving issues is highlighted when problems occur.
Overall feedback is positive: many repeat buyers and gift purchases, with isolated negative product experiences reported by a few customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The shopping experience was very easy.
“Easy shopping!!”
The bracelets look nice and attractive.
“The bracelets look nice.”
The website is easy to use.
“Easy to use site.”
They love both the products and customer service.
“Love their products and customer service”
Everything was easy and there were no problems.
“Everything was easy. No problems.”
Ordered a personalized Christmas gift with grandchild's name and birthstone.
“Ordered this for my daughter for Christmas with her 1st grandchild name and birthstone”
Website was easy to use and offered many beautiful pieces.
“Website easy to get around on.”
Ordering the bracelet was fast and easy; reviewer awaits delivery.
“Fast and easy to order my bracelet , can’t wait to receive it .”
Satisfied with purchases except the paperclip bracelet, which falls off.
“it falls off every time I wear it.”
Loves the products, easy ordering, and available discounts.
“Love the products and easy to order.”
Mint & Lily's online shop is the finest location to find one-of-a-kind and high-quality jewelry from designers all around the world, all at costs that are still within reach of most people.
They have everything, including necklaces, earrings, bracelets, pendants, and more.
Their level of customer service is exceptional.
I've placed numerous orders and frequently requested special considerations.
They have always gone out of their way to suit my needs.
I purchased a Mama Letter Necklace just a few days ago for my mum.
It is eye-catching and distinctive.
The necklace was delivered in a nice box that had been extremely well secured.
It's just what I was looking for, and I'll definitely be ordering from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mint & Lily is an online jewelry retailer selling fashion and personalized jewelry—necklaces, bracelets, rings and gift items—through its e-commerce website. People searching for Mint & Lily reviews commonly want information on product quality, customer service, ordering experience, shipping and returns. This summary synthesizes customer feedback from verified reviews to help shoppers evaluate Mint & Lily on those topics.