Reviews Analyzed
21
We Collect & Analyze Reviews
Mirta
Experiences & Reviews
Mirta is an online retailer and marketplace focused on handcrafted fashion accessories, notably leather bags and scarves. The platform connects artisan brands with individual customers and wholesale buyers, offering made-to-order and limited-run pieces. Consumers and retailers use Mirta for unique, artisanal items and for direct-brand sourcing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers praise quick shipping and attentive staff, while multiple recent reports describe cancellations, missing items and poor after-sales support.
Share of mentions
Mixed
19%
💰
Value for money
A few reviewers mention reasonable pricing, but several warn about lost payments, high minimums for retailers and advice to avoid ordering.
Share of mentions
Weak
4%
⚡
User experience
Shopping journeys vary: several customers report smooth ordering and address changes; several others report platform difficulties and long unresolved waits.
Share of mentions
Mixed
18%
🔧
Product quality
Many reviewers highlight good leather, silk and craftsmanship; a smaller group reports scratches, stains, off-center hardware and other defects.
Share of mentions
Strong
17%
📞
Communication
Some customers report fast, personal updates and clear emails; others describe no replies, ignored messages and inconsistent explanations about defects.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions are split: numerous positive accounts about product and service contrast with clusters of complaints about delivery and support.
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Crossbody bag
"I'm happy I found your store. Absolutely astounded by Mirta’s product, so I decided to write a quick review. Quality is outstanding and it had more impressive features than I could have imagined. The design is unique and vintage-looking. The color was beautiful and exactly as I ordered. This crossbody bag is exactly what I was looking for. The leather feels soft, the bag is roomy enough for all the essentials, and the gold accent gives it a touch of class. This bag hits all the right notes. Customer service was super friendly and their support for their customers is impeccable. They shipped my product quickly and made sure I was pleased with it before shipping it off. I'd definitely order from them again. Highly recommended!
"
Wendy Taylor
Collected.reviews
Nov 03, 2021
Featured for: Positive product and customer service
DO NOT ORDER! TERRIBLE QUALITY & SERVICE
"I waited 3 months for my order to arrive. During this time I have sent out a couple messages to follow up on my order and have only received one respo..."
Grace M
Trustpilot
Oct 01, 2025
Featured for: Delays, defect, no replies
A good company becoming a scam...shame
"I noticed there are not any recent review on Mirta nor their subsidiary company Fasionfans. I have been buying both from Mirta (before it changed its..."
Mikie Leney
Trustpilot
Oct 01, 2025
Featured for: Previously good quality; non-delivery issue
We were happy about the first orders
"We were happy about the first orders. The articles had good quality. But from this year, 2023, it has become difficult to work with the platform. 1. C..."
Lele
Trustpilot
Oct 01, 2025
Featured for: Retailer: damaged item, higher minimums
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Anne Lee
trustpilot.com
Oct 01, 2025
It’s a scam business now
It’s a scam business now. I purchased couple bags before they changed to “wholesale”. Ordered and paid for 5 bags Sept 30,2024. As of today April 18,...
M
Marita Liljestrom
trustpilot.com
Oct 01, 2025
Paid for 2 bags 3.8.24 only 1 was delivered
Paid for 2 bags 3.8.24. They were on sale, so no mention about not being crafted yet or any other reason for delay. Recieved 1. No answers on repeated...
M
Mikie Leney
trustpilot.com
Oct 01, 2025
A good company becoming a scam...shame
I noticed there are not any recent review on Mirta nor their subsidiary company Fasionfans. I have been buying both from Mirta (before it changed its...
L
Lele
trustpilot.com
Oct 01, 2025
We were happy about the first orders
We were happy about the first orders. The articles had good quality. But from this year, 2023, it has become difficult to work with the platform. 1. C...
G
Grace M
trustpilot.com
Oct 01, 2025
DO NOT ORDER! TERRIBLE QUALITY & SERVICE
I waited 3 months for my order to arrive. During this time I have sent out a couple messages to follow up on my order and have only received one respo...
S
Sin yee Tee
trustpilot.com
Oct 01, 2025
VERY VERY BAD PURCHASE EXPERIENCE WITH…
VERY VERY BAD PURCHASE EXPERIENCE WITH MIRTA!!!!! DONT BUY X 100 TIMES The bag I have received have a lot of defects: (1) hairline scratches on the go...
L
Ling
trustpilot.com
Oct 01, 2025
What a great company
What a great company. It's service was impeccable and efficient...
L
Laura
trustpilot.com
Oct 01, 2025
A pleasant shopping experience
A pleasant shopping experience. Staff are at...
Y
Yee Pang
trustpilot.com
Oct 01, 2025
Best quality silk scarf
I ordered two scarves and they made with silk. They looked so elegant with good quality and patte...
R
Rasool
trustpilot.com
Oct 01, 2025
Fabulous
My experience with Mirta has been very good. The communication is fast....
R
Raena
trustpilot.com
Oct 01, 2025
Amazing customer service and product!!
Martina was an amazing for keeping me updated on when I can expect the products, the crafting starter and when it shipped! Thank you so much! I ordere...
N
Nancy Dahl
trustpilot.com
Oct 01, 2025
I love Mirta bags and my latest is not…
I love Mirta bags and my latest is no exception. It is absolutely the...
K
Kris
trustpilot.com
Oct 01, 2025
Incredibly beautiful leather bag
Incredibly beautiful leather bag. The leath...
S
Sambidha
trustpilot.com
Oct 01, 2025
I have great experience with Mirta
I have great experience with Mirta. From placing my order to changing my delivery address in between...
A
Anja
trustpilot.com
Oct 01, 2025
Great Service every Step of the way…
Every Step of my order was clearly communicated via email. The company was even faster with the production un...
d
diana
trustpilot.com
Oct 01, 2025
I loved my experience with mirta i…
I loved my experience with mirta i ordered it was sh...
S
Sharon
trustpilot.com
Oct 01, 2025
Excellent communication
Excellent communication, excell...
K
K. Zink
trustpilot.com
Oct 01, 2025
Lovely items
Always love the care and attention to fine details that Mirta provides thru all their artisans! Always enjoyed everything I...
J
Jennifer
trustpilot.com
Oct 01, 2025
Great experience
The bag is beautiful and the experience purchasing from Mirta was excellent. I was informed throughout the process of the status o...
C
Catleya
trustpilot.com
Oct 01, 2025
The quality of the bag is exceptional
The quality of the bag is exceptional. The delivery...
Conclusion
Reviews reflect a split picture for Mirta. Many customers praise craftsmanship, material quality and timely, personal communication during production and shipping. However, a notable cluster of recent reviews reports non-delivery, unresponsive support, denied returns and product defects. Retail buyers also report platform instability, order cancellations and rising minimums. If you consider ordering, check current shipping and return policies, verify seller or brand contact options, and keep records of payments and communications.