Reviews often praise Mirta’s materials and craftsmanship, but many also describe breakdowns in ordering and fulfillment. Some customers mention quick updates, fast shipping, and attentive staff. Others report missing items, ignored messages, and defective deliveries. Overall, feedback splits between very positive purchases and serious service failures.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for five bags but received no replies or order updates.
“It’s a scam business now.”
Waited three months, received a defective bag and was denied return.
“Mirta turned down my return request claiming it has passed the returning timeframe.”
Leather bag praised as beautiful, luxurious, and finely crafted.
“The leather feels so luxurious and fine craftsmanship”
Order status clearly communicated and production plus shipping were fast.
“Every Step of my order was clearly communicated via email.”
Several reviewers describe helpful staff and smooth support. Other accounts mention denied returns, canceled orders, and complaints left unresolved for long periods. Service gets praise, but multiple complaints point to major failures.
Few reviews discuss price or value. One reviewer accepts delivery delays due to handmade production, while others focus on item condition rather than cost. Overall, there is little direct feedback on whether pricing feels fair.
Many buyers report clear order-status emails, quick production updates, and fast delivery changes. Another group describes long waits, missing items, and canceled or partial shipments with no follow-up. Together, these accounts suggest uneven shopping experiences from start to finish.
Many reviews point to strong materials, careful workmanship, and polished finishes. Others mention rusted hardware, multiple defects, and items arriving in poor condition. Both quality praise and defect reports show up repeatedly.
Several reviews highlight quick replies, named staff sharing timely updates, and clear tracking details. Some low-rated reviews describe no response, ignored questions about missing items, and order problems that were never resolved. Communication appears split between responsive and silent experiences.
Feedback shows a sharp divide between very satisfied and very dissatisfied customers. Positive reviews focus on craftsmanship and smooth delivery, while negative ones center on fulfillment problems and lack of follow-up. The overall impression is mixed rather than consistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid for five bags but received no replies or order updates.
“It’s a scam business now.”
Paid for two bags but only one delivered and no response.
“Recieved 1. No answers on repeated requests about the second.”
Ordered two bags in March 2024; only one arrived and no replies.
“I placed my order in March 2024 for 2 bags and only 1 arrived.”
Previously good quality, recent orders face cancellations and poor service.
“one of the bags that we received had rust on the golden buckle”
Waited three months, received a defective bag and was denied return.
“Mirta turned down my return request claiming it has passed the returning timeframe.”
Received a bag with multiple defects and poor resolution from Mirta.
“The bag I have received have a lot of defects:”
Service was impeccable and staff were responsive; reviewer loves handbags.
“It's service was impeccable and efficient.”
Pleasant shopping with attentive staff and prompt responses.
“Staff are attentive and respond promptly with enquiries.”
Ordered two silk scarves that looked elegant and high quality.
“I ordered two scarves and they made with silk.”
Very good experience; fast communication and high-quality products.
“The products have the best quality.”
Martina provided excellent updates and the ordered gifts pleased the buyer.
“Martina was an amazing for keeping me updated on when I can expect the products”
Loves latest Mirta bag and finds it adorable and desirable.
“It is absolutely the most adorable little bag I have ever seen.”
Leather bag praised as beautiful, luxurious, and finely crafted.
“The leather feels so luxurious and fine craftsmanship”
Smooth order process with helpful support and easy delivery changes.
“Martina was a great help and support during the journey.”
Order status clearly communicated and production plus shipping were fast.
“Every Step of my order was clearly communicated via email.”
Order shipped and delivered quickly, reviewer loved the experience.
“it was shipped out quickly, and delivered quickly”
Excellent communication and fast shipment; product satisfactory.
“Excellent communication, excellent fast shipment.”
Appreciates Mirta's craftsmanship, attention to detail, and unique items.
“Always love the care and attention to fine details that Mirta provides thru all their artisans!”
Beautiful bag, well-informed throughout, and impressively quick shipping.
“I was informed throughout the process of the status of my bag”
Bag quality exceptional; delivery delayed but understandable due to handmade production.
“The quality of the bag is exceptional.”
I'm happy I found your store. Absolutely astounded by Mirta’s product, so I decided to write a quick review. Quality is outstanding and it had more impressive features than I could have imagined. The design is unique and vintage-looking. The color was beautiful and exactly as I ordered. This crossbody bag is exactly what I was looking for. The leather feels soft, the bag is roomy enough for all the essentials, and the gold accent gives it a touch of class. This bag hits all the right notes. Customer service was super friendly and their support for their customers is impeccable. They shipped my product quickly and made sure I was pleased with it before shipping it off. I'd definitely order from them again. Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mirta runs an online store focused on fashion accessories and small leather goods. Each product page includes item details, materials, and care notes. Shoppers place orders on the site and choose shipping options at checkout. The company also posts shipping and returns policies and offers customer service contact channels.