Review data shows a split pattern: a number of customers report quick shipping, responsive agents and satisfactory products, while many others report late or missing deliveries, incorrect items, and difficulties obtaining refunds. Common, concrete issues include sizing mistakes, requests to pay return shipping, slow or absent email replies, and disputed restocking fees. If you consider ordering, verify sizing carefully, keep photos and order records, and use a payment method with buyer protection. Contact customer support with questions before purchase and allow for potential international shipping delays.
Examples from available reviews (Oct 2022 – Feb 2026).
Customer service was responsive and shoes arrived comfortable and well-packaged.
“What truly stood out about my experience with Missheel was their customer service.”
They sent the wrong shoes, charged return shipping, and didn't refund.
“They sent me the wrong pair of shoes”
They offered no customer service and wouldn't rectify faulty items.
“SCAM!!! DO NOT ORDER FROM THIS SITE!”
Customer service was responsive and shipped orders quickly.
“Great customer service, responsive & quick to ship!”
Customer service experiences diverge: several buyers report helpful, fast responses, while many others describe unresponsiveness and poor returns handling.
Some buyers cite affordable, good-quality items; others report unexpected return/shipping fees, withheld refunds, or costs that reduce perceived value.
Website and delivery experiences vary: users praise ease-of-use and prompt shipping in some cases, but many report long delays and missing confirmations.
Product reports are mixed: multiple customers received comfortable, attractive shoes, while others reported wrong sizes, misrepresentation or low-quality items.
Communication is often cited: some customers received timely tracking and replies, but a larger number report unanswered emails and no phone contact.
Overall impressions are polarized: positive repeat customers exist, yet a substantial portion of recent reviews report delivery failures, exchanges and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cute shoes, fast shipping, easy size exchange without issues.
“Exchanged for a different size, no issues at all.”
One pair arrived quickly; the other was delayed but eventually arrived.
“There is no phone number to call, but they do reply by email.”
Company provided no phone contact and did not answer emails.
“No number to contact and they don’t respond to your emails.”
They sent the wrong shoes, charged return shipping, and didn't refund.
“They sent me the wrong pair of shoes”
Ordered cowboy heels for nearly $70 and they never arrived.
“Nothing was delivered.”
They sent wrong item, refused to refund return shipping, bank intervened.
“they refused to refund me the $70 it cost to ship them back.”
Address mix-up and month of unhelpful emails with no resolution.
“This company's customer service is a complete joke.”
They offered no customer service and wouldn't rectify faulty items.
“SCAM!!! DO NOT ORDER FROM THIS SITE!”
No order confirmation and no response after ordering for over two weeks.
“I’ve ordered my boots over 2 weeks ago and received no order confirmation”
Repeated purchases with good shipping and helpful customer service.
“Their quality of the shoes I got is great .”
Received wrong height boots; company agreed refund but then became unresponsive about shipping refund.
“they were NOT knee high, they were mid calf.”
They sent the wrong size, refused a return, and items felt cheap.
“they sent shoes that were a 9.5 with a receipt saying that’s what i ordered.”
Waited a month and discovered items are dropshipped with poor customer service.
“this is an international dropship company.”
Over three weeks passed and the boots still hadn't arrived.
“It’s been over 3 weeks and I haven’t even received my boots yet..”
Boots are beautiful, comfortable, and of great quality.
“The boots are very beautiful confortable and quality it's great”
Bought two pairs; boots were beautiful, comfortable, and delivered quickly.
“They arrived at the established times, delivery was very fast.”
They delayed replies and charged an 80% restocking fee for exchanges.
“charging 80% for a restock fee when I'm not returning I'm exchanging for another size.”
Received boots in a larger size and company refused to cover exchange costs.
“they would do nothing to exchange it at their cost.”
Customer service was responsive and shipped orders quickly.
“Great customer service, responsive & quick to ship!”
Agent promptly provided shipping details and tracking information.
“Friendly and efficient customer service.”
They corrected a wrong-size order quickly and courteously.
“they fixed it very quickly and were very nice!”
Heels arrived quickly in good condition with excellent support.
“They arrived quickly and in great shape and look gorgeous.”
I recently purchased a pair of heels from Missheel and I must say, I am thoroughly impressed with my experience. The website is incredibly user-friendly, making it easy for me to find exactly what I was looking for. Their enormous assortment of shoes caters to various styles, from classy workplace attire to flashy rave club outfits.
What truly stood out about my experience with Missheel was their customer service. They were quick in answering any questions that I had and went above and beyond to ensure that all my queries were resolved promptly. Moreover, the payments are secured which gave me peace of mind during the transaction process.
The shoes arrived well-packaged and in excellent condition; they fit like a glove! Even after multiple uses, they have remained comfortable throughout wear.
Overall, I would definitely recommend Missheel as an affordable yet high-quality shoe retailer offering great customer service experiences.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Missheel is an e-commerce footwear retailer that offers women's heels, boots and fashion shoes through an online storefront. People searching reviews typically look for information on sizing, delivery times, returns and customer support. Independent reviews and buyer feedback are commonly used to assess product fit, shipping reliability and post-purchase service before ordering.