Reviews Analyzed
21
We Collect & Analyze Reviews
Missheel
Experiences & Reviews
Missheel is an e-commerce footwear retailer that offers women's heels, boots and fashion shoes through an online storefront. People searching reviews typically look for information on sizing, delivery times, returns and customer support. Independent reviews and buyer feedback are commonly used to assess product fit, shipping reliability and post-purchase service before ordering.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
24d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Customer service experiences diverge: several buyers report helpful, fast responses, while many others describe unresponsiveness and poor returns handling.
Share of mentions
Weak
18%
💰
Value for money
Some buyers cite affordable, good-quality items; others report unexpected return/shipping fees, withheld refunds, or costs that reduce perceived value.
Share of mentions
Weak
9%
⚡
User experience
Website and delivery experiences vary: users praise ease-of-use and prompt shipping in some cases, but many report long delays and missing confirmations.
Share of mentions
Mixed
15%
🔧
Product quality
Product reports are mixed: multiple customers received comfortable, attractive shoes, while others reported wrong sizes, misrepresentation or low-quality items.
Share of mentions
Mixed
14%
📞
Communication
Communication is often cited: some customers received timely tracking and replies, but a larger number report unanswered emails and no phone contact.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions are polarized: positive repeat customers exist, yet a substantial portion of recent reviews report delivery failures, exchanges and refund problems.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – October 2025).
Great Experience at Missheel
"I recently purchased a pair of heels from Missheel and I must say, I am thoroughly impressed with my experience. The website is incredibly user-friendly, making it easy for me to find exactly what I was looking for. Their enormous assortment of shoes caters to various styles, from classy workplace attire to flashy rave club outfits. What truly stood out about my experience with Missheel was their customer service. They were quick in answering any questions that I had and went above and beyond to ensure that all my queries were resolved promptly. Moreover, the payments are secured which gave me peace of mind during the transaction process. The shoes arrived well-packaged and in excellent condition; they fit like a glove! Even after multiple uses, they have remained comfortable throughout wear. Overall, I would definitely recommend Missheel as an affordable yet high-quality shoe retailer offering great customer service experiences."
Furman
Collected.reviews
Oct 16, 2022
Featured for: Positive: UX, service, product
DO NOT ORDER FROM THIS COMPANY
"DO NOT ORDER FROM THIS COMPANY. They sent me the wrong pair of shoes, I paid $..."
Missy Preston
Trustpilot
Oct 01, 2025
Featured for: Wrong item and refund failure
SCAM!! Avoid at all costs!
"SCAM!!! DO NOT ORDER FROM THIS SITE! They offer no customer service and the items they send do not reflect the item quality they post. Their on-site r..."
Clay Arcilla
Trustpilot
Oct 01, 2025
Featured for: Alleges fake reviews and charges
Great customer service
"Great customer service, responsive & quick to ship! I sent a co..."
Dena Cyr
Trustpilot
Oct 01, 2025
Featured for: Responsive service and quick shipping
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
s
shi mckenzie
trustpilot.com
Oct 01, 2025
I wouldn’t buy a spoon from this…
I wouldn’t buy a spoon from this company. No numbe...
M
Missy Preston
trustpilot.com
Oct 01, 2025
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. They sent me the wrong pair of shoes, I paid $...
L
Leyla Alsalman
trustpilot.com
Oct 01, 2025
NOOO! JUST NO!!!!!
I ordered a cute pair of cowboy heels for almost 70 dollars and it has been...
c
caitlyn anne
trustpilot.com
Oct 01, 2025
NEVER ORDER FROM THIS COMPANY
NEVER ORDER FROM THIS COMPANY this company is a joke. They sent me the wrong product and then refused to refund me the $70 it cost to ship them back....
J
Jessica Sydney
trustpilot.com
Oct 01, 2025
This company's customer service is a…
This company's customer service is a complete joke. I ordered shoes that came out to be 60 sum Canadian dollars and they still haven't arrived because...
C
Clay Arcilla
trustpilot.com
Oct 01, 2025
SCAM!! Avoid at all costs!
SCAM!!! DO NOT ORDER FROM THIS SITE! They offer no customer service and the items they send do not reflect the item quality they post. Their on-site r...
L
Lisa Volbret
trustpilot.com
Oct 01, 2025
AVOID!!… if you want any kind of…
AVOID!!… if you want any kind of response or ability to contact. I’ve ordered my boots over 2 weeks ago and received no order confirmation...
T
THE MAYER's KID's
trustpilot.com
Oct 01, 2025
I purchase multiple times in this…
I purchase multiple times in this company and have never had trouble specially fir the shipping and the service c...
D
Danielle
trustpilot.com
Oct 01, 2025
AVOID!!!
AVOID!!!! I purchased “Knee High” rhinestone cowboy boots from Miss Heel. When they arrived they were NOT knee high, they were mid calf. I reached out...
h
heather
trustpilot.com
Oct 01, 2025
Zero stars
Zero stars. I tried to order a six and they sent shoes that were a 9.5 with a receipt saying that’s what i ordered. Pretty sure they were out of my si...
N
Natalie
trustpilot.com
Oct 01, 2025
Awful Company
Deeply disappointed with this company. Waited a month for my item to ship to find out this is...
T
Tiffany Macik
trustpilot.com
Oct 01, 2025
Slowest delivery…
It’s been over 3 weeks and I hav...
M
Monica Zungrone
trustpilot.com
Oct 01, 2025
Top boots
Very good experience with this brand. The boots ar...
r
rosa
trustpilot.com
Oct 01, 2025
I purchased on this site 2 pairs of…
I purchased on this site 2 pairs of fantastic boots, they are very beautiful and comfortable! They arrived a...
T
Tina
trustpilot.com
Oct 01, 2025
I ordered a size up and my shoes were…
I ordered a size up and my shoes were still too small. I emailed miss heel for an exchange and no response within 2 day so I emailed again. They respo...
K
Karen Cheifetz
trustpilot.com
Oct 01, 2025
I ordered a US size 6 boot which is…
I ordered a US size 6 boot which is what I have worn for years. When the boots came I could tell right away they were a much larger size. I tried them...
D
Dena Cyr
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, responsive & quick to ship! I sent a co...
V
Victoria Bedsole
trustpilot.com
Oct 01, 2025
Friendly and efficient customer…
Friendly and efficient customer service. I had a question regarding the delivery of my order, a...
K
Kati Peerenboom
trustpilot.com
Oct 01, 2025
I accidentally ordered the wrong size…
I accidentally ordered the wrong size and th...
W
Will
trustpilot.com
Oct 01, 2025
Excellent Customer Support and Communication
I ordered a pair of heels from MissHeel and it was easy! They arrived quickly and in great shape and look gorgeou...
Conclusion
Review data shows a split pattern: a number of customers report quick shipping, responsive agents and satisfactory products, while many others report late or missing deliveries, incorrect items, and difficulties obtaining refunds. Common, concrete issues include sizing mistakes, requests to pay return shipping, slow or absent email replies, and disputed restocking fees. If you consider ordering, verify sizing carefully, keep photos and order records, and use a payment method with buyer protection. Contact customer support with questions before purchase and allow for potential international shipping delays.