Many reviewers praise the shoes and mention fast delivery on many orders. Another group reports receiving the wrong items, having refunds denied, and facing steep exchange fees. Several customers say customer contact channels were unresponsive or unavailable. Overall, the feedback splits clearly between satisfied buyers and frustrated buyers.
Examples from available reviews (Oct 2022 – Mar 2026).
Boots are beautiful, comfortable, and of great quality.
“The boots are very beautiful confortable and quality it's great”
Cute shoes, fast shipping, easy size exchange without issues.
“Exchanged for a different size, no issues at all.”
They sent the wrong shoes, charged return shipping, and didn't refund.
“They sent me the wrong pair of shoes”
Company provided no phone contact and did not answer emails.
“No number to contact and they don’t respond to your emails.”
Several reviews describe wrong shipments, refunds being denied, and the company not covering return shipping. Others say issues were fixed quickly, with fast replacement shipments. Negative service comments mainly appear in low-rated reviews, while positive service comments show up in high-rated ones.
Some reviewers say they lost money because return shipping wasn’t covered and restocking fees were steep. Other buyers report the shoes matched the price, meeting expectations for comfort and quality. Cost-related complaints show up mostly in low-rated reviews.
Many accounts mention delayed deliveries, missing order confirmations, and long waits for a fix. Other reviews describe fast shipping, on-time delivery, and simple exchanges. Delivery speed and tracking experiences vary widely across reviews.
Many high-rated reviews call the boots and heels comfortable, attractive, and well made. Some low-rated reviews describe items that felt cheap or arrived in the wrong size or style. Praise for quality often appears alongside positive delivery and service comments.
Many reviewers report no phone option and emails that went unanswered. Others describe responsive staff who shared tracking information and offered polite help. Reports of no response come up repeatedly in low-rated feedback.
Reviews show a sharp split between very positive and very negative experiences. Positive feedback centers on fit, comfort, and fast delivery. Negative feedback focuses on returns, refunds, and breakdowns in customer contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cute shoes, fast shipping, easy size exchange without issues.
“Exchanged for a different size, no issues at all.”
One pair arrived quickly; the other was delayed but eventually arrived.
“There is no phone number to call, but they do reply by email.”
Company provided no phone contact and did not answer emails.
“No number to contact and they don’t respond to your emails.”
They sent the wrong shoes, charged return shipping, and didn't refund.
“They sent me the wrong pair of shoes”
Ordered cowboy heels for nearly $70 and they never arrived.
“Nothing was delivered.”
They sent wrong item, refused to refund return shipping, bank intervened.
“they refused to refund me the $70 it cost to ship them back.”
Address mix-up and month of unhelpful emails with no resolution.
“This company's customer service is a complete joke.”
They offered no customer service and wouldn't rectify faulty items.
“SCAM!!! DO NOT ORDER FROM THIS SITE!”
No order confirmation and no response after ordering for over two weeks.
“I’ve ordered my boots over 2 weeks ago and received no order confirmation”
Repeated purchases with good shipping and helpful customer service.
“Their quality of the shoes I got is great .”
Received wrong height boots; company agreed refund but then became unresponsive about shipping refund.
“they were NOT knee high, they were mid calf.”
They sent the wrong size, refused a return, and items felt cheap.
“they sent shoes that were a 9.5 with a receipt saying that’s what i ordered.”
Waited a month and discovered items are dropshipped with poor customer service.
“this is an international dropship company.”
Over three weeks passed and the boots still hadn't arrived.
“It’s been over 3 weeks and I haven’t even received my boots yet..”
Boots are beautiful, comfortable, and of great quality.
“The boots are very beautiful confortable and quality it's great”
Bought two pairs; boots were beautiful, comfortable, and delivered quickly.
“They arrived at the established times, delivery was very fast.”
They delayed replies and charged an 80% restocking fee for exchanges.
“charging 80% for a restock fee when I'm not returning I'm exchanging for another size.”
Received boots in a larger size and company refused to cover exchange costs.
“they would do nothing to exchange it at their cost.”
Customer service was responsive and shipped orders quickly.
“Great customer service, responsive & quick to ship!”
Agent promptly provided shipping details and tracking information.
“Friendly and efficient customer service.”
They corrected a wrong-size order quickly and courteously.
“they fixed it very quickly and were very nice!”
Heels arrived quickly in good condition with excellent support.
“They arrived quickly and in great shape and look gorgeous.”
I recently purchased a pair of heels from Missheel and I must say, I am thoroughly impressed with my experience. The website is incredibly user-friendly, making it easy for me to find exactly what I was looking for. Their enormous assortment of shoes caters to various styles, from classy workplace attire to flashy rave club outfits.
What truly stood out about my experience with Missheel was their customer service. They were quick in answering any questions that I had and went above and beyond to ensure that all my queries were resolved promptly. Moreover, the payments are secured which gave me peace of mind during the transaction process.
The shoes arrived well-packaged and in excellent condition; they fit like a glove! Even after multiple uses, they have remained comfortable throughout wear.
Overall, I would definitely recommend Missheel as an affordable yet high-quality shoe retailer offering great customer service experiences.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Missheel is an online footwear retailer focused on women’s shoes. The site includes product pages with photos and sizing details. Customers order through an online checkout and get shipping confirmations. The company offers online support channels for order questions and help.