Reviews Analyzed
14
We Collect & Analyze Reviews
Mlouye
Experiences & Reviews
Mlouye is a contemporary fashion brand that designs and sells leather handbags and small accessories through an online store. The label is known for direct-to-consumer e‑commerce and a visible social media presence that supports product discovery and marketing. Consumers researching Mlouye often look for product craftsmanship, shipping policies, and after‑sales support before purchase.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
21d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Customer support experiences are split: several buyers praise prompt, accommodating staff, while others report unresponsiveness, dismissive replies and return disputes.
Share of mentions
Mixed
11%
💰
Value for money
Multiple reviewers cite added costs (return shipping, import/tax, or return deductions) that reduce perceived value despite positive product remarks.
Share of mentions
Weak
8%
⚡
User experience
Most customers report a smooth online experience: clear product pages, quick shipping and useful website tools; a minority report order or pre‑order problems.
Share of mentions
Strong
21%
🔧
Product quality
Majority praise leather, craftsmanship and design; a small number reported defects (loose threads, sloppy glazing) on received items.
Share of mentions
Strong
19%
📞
Communication
Many buyers received timely shipping updates and customs notifications; others experienced no responses, missing confirmations or long reply delays.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions vary: many are satisfied with product quality and delivery; dissatisfied customers point to returns, refunds and service breakdowns.
Share of mentions
Mixed
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 14 verified reviews (November 2021 – October 2025).
Amazing customer service
"Amazing customer service, i dont know about other people’s experiences but mine was very smooth and they were prompt in responding. Ive asked to excha..."
Dalal Hammoud
Trustpilot
Oct 01, 2025
Featured for: Positive customer service and exchange
Received defective bag with sloppy glazing
"I received the Sera bag with a loose thread coming out from the side where the strap is attached. The glazing looks sloppy and unrefined. The bag was..."
Lucy Black
Trustpilot
Oct 01, 2025
Featured for: Highlights defective product and no response
I recently purchased the Flex handbag…
"I recently purchased the Flex handbag from Mlouye, expecting a luxurious experience that aligns with the brand's image. Unfortunately, my experience h..."
Noor A
Trustpilot
Oct 01, 2025
Featured for: Shows return-fee and refund complaints
super transparent beautiful experienced company
"super fast experience their ad campaigns on instagram really caught my eye, the delivery was so speedy it came in 3 days and I'm in sa..."
emma private
Trustpilot
Oct 01, 2025
Featured for: Fast international delivery and transparency
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 14 reviews
All Customer Reviews
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mar
trustpilot.com
Oct 01, 2025
Exquisite products
Great products, original and unique designs, crafted from soft, premium leather. I was afraid to order from Mlouye at the beginning, given the amount...
N
Noor A
trustpilot.com
Oct 01, 2025
I recently purchased the Flex handbag…
I recently purchased the Flex handbag from Mlouye, expecting a luxurious experience that aligns with the brand's image. Unfortunately, my experience h...
L
Lucy Black
trustpilot.com
Oct 01, 2025
Received defective bag with sloppy glazing
I received the Sera bag with a loose thread coming out from the side where the strap is attached. The glazing looks sloppy and unrefined. The bag was...
D
Dalal Hammoud
trustpilot.com
Oct 01, 2025
Amazing customer service
Amazing customer service, i dont know about other people’s experiences but mine was very smooth and they were prompt in responding. Ive asked to excha...
e
emma private
trustpilot.com
Oct 01, 2025
super transparent beautiful experienced company
super fast experience their ad campaigns on instagram really caught my eye, the delivery was so speedy it came in 3 days and I'm in sa...
K
K. Bisa
trustpilot.com
Oct 01, 2025
Impressed with my Brick Flap - Scuba
I'm always circumspect about the hype / new flavour of the month on socials, BUT being Italian I cannot resist trying new brands using very good quali...
S
Shay
trustpilot.com
Oct 01, 2025
Love my Sera Tote!
I stumbled upon Mlouye on Instagram, and I went for Sera Tote, wow, was I impressed! The leather feels super nice and high-quality,I really love is ho...
E
Erin
trustpilot.com
Oct 01, 2025
Highly recommended!
I just got Mlouye's Mini Sera bag and I absolutely love it! It's super cute, lightweight, and perfect for everyday use. It fits all my essentials with...
R
Rasa Kazerooni
trustpilot.com
Oct 01, 2025
A happy customer
The bags are beautifully made and very lightweight. The craftsmanship is simply excellent. i ordered the sera tote in pastel and am in love with the c...
M
Mary
trustpilot.com
Oct 01, 2025
Mini Flex Bag
This is my second purchase of a Mlouye bag. The first was the Mini Sera Tote in Black and now the Mini Flex in White. I am downsizing the bags I use f...
K
Karolina Zając
trustpilot.com
Oct 01, 2025
A joke of the customer service
I ordered ( and paid for) the Mini Sera Tote Bag in pre-order 3+ weeks ago. On that date the expected dispatch date was indicated as June 15th. Next d...
V
Veronica
trustpilot.com
Oct 01, 2025
Mini Flex Bag
I saw Mlouye all over Instragram but never pulled the trigger. When I watch a great review on Youtube about their qualty, I was sold. I placed my orde...
K
Kit Cat
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service. Ordered the flex bag after seeing it everywhere on instagram and watching a youtube video comparing its quality to Loewe. T...
S
Sharon W
Collected.reviews
Nov 08, 2021
Fantastic tote bag
There are no adequate words to describe how much I love this denim tote bag I bought at Mlouye. It is just perfect and exactly what I wanted. It's like I found the holy grail of totes for me. It’s even better looking in person. The color is gorgeous! It's the perfect size for me, holds quite a bit, and is very lightweight for carrying purposes. The only thing I didn't like was how it was shipped to me. The bottom was folded up and I couldn’t use it until I got it reshaped so it doesn't keep folding over. However, I may purchase more in different colors. I love this tote!!!
Conclusion
Reviews show a clear pattern: many customers praise Mlouye’s leather, craftsmanship and distinctive designs, and several report quick delivery and helpful website information. At the same time multiple reviewers report inconsistent customer service, delays in replies, problems with returns and additional return/import fees. If you’re considering Mlouye, inspect the return policy and estimated international shipping/return costs before purchasing. For risk mitigation, keep order confirmation and shipping updates, and contact support pre‑purchase if you need cancellation or sizing help.