Reviewers often praise Mlouye bags for leather quality, craftsmanship, and easy everyday use. Several buyers mention fast delivery and clear product pages. Complaints focus on slow or missing replies, delayed refunds, and expensive or disputed returns. A few shoppers cite manufacturing defects or customs-related shipping issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Very fast delivery, good quality, and transparent website guidance.
“the delivery was so speedy it came in 3 days”
Smooth, prompt customer service with free DHL pickup and gift card.
“Amazing customer service”
Return delivered but refund delayed and additional deductions contested.
“I’m still waiting for my refund 14+ days after they received the return”
Received defective, poorly finished bag and lacked refund confirmation.
“The glazing looks sloppy and unrefined.”
Several reviewers describe quick dispatch and fast shipping. Others report parcels held in customs or long delays the company did not fix. Delivery results vary from order to order.
Many buyers say the leather quality and sturdy build match the price. A smaller group points to return fees, refund deductions, or expensive return shipping. In a few isolated cases, the company offered compensation through gift cards.
Multiple shoppers mention lightweight bags that hold daily essentials, along with helpful sizing details on the site. Several customers describe an easy checkout and a pleasant buying process. A minority ran into mishandled cancellations or orders that shipped even after cancellation requests.
Most feedback highlights neat stitching, a good leather feel, and clean, minimal branding. A few reviews mention messy glazing, poor finishes, or items arriving with flaws. Overall impressions lean positive, with some clear exceptions.
Many reviews describe slow or absent customer service and refunds that took too long. Others report quick, helpful replies, with pickups arranged and compensation offered. Experiences split between responsive and unresponsive support.
Sentiment splits between strong product satisfaction and frustration with after-sales support. Positive reviews focus on craftsmanship and fast arrival. Negative reviews focus on unresolved returns, slow refunds, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Return delivered but refund delayed and additional deductions contested.
“I’m still waiting for my refund 14+ days after they received the return”
Order stuck in customs and company failed to address delivery issues.
“My order has been stuck for 21 days in Turkish Customs”
Pleasant purchase with responsive Instagram support and satisfactory product.
“The entire experience was a very pleasant one”
Disappointed by return policy and dismissive customer service.
“The customer service response felt dismissive”
Received defective, poorly finished bag and lacked refund confirmation.
“The glazing looks sloppy and unrefined.”
Smooth, prompt customer service with free DHL pickup and gift card.
“Amazing customer service”
Very fast delivery, good quality, and transparent website guidance.
“the delivery was so speedy it came in 3 days”
High-quality leather craftsmanship and quick delivery impressed the buyer.
“I'm very happy with this new bag”
Impressed by high-quality leather and subtle branding, though returns costly.
“The leather feels super nice and high-quality”
Cute, lightweight bag fits essentials and suits everyday use.
“It's super cute, lightweight, and perfect for everyday use.”
Excellent craftsmanship, lightweight bags, and accommodating customer service.
“The craftsmanship is simply excellent.”
Second purchase; bag is functional, fun, and fits daily needs.
“Big enough to carry everything I need for the day - couldn’t be happier.”
Poor communication with no responses and delayed dispatch date.
“Sent them 2 follow up emails over these 3 weeks. 0 response.”
Shipped on time; high-quality bag received with many compliments.
“I received my Mini Flex Bag 4 days after they shipped it.”
Unresponsive customer service after cancellation request, order still shipped.
“Three weeks and six emails later, the bag is shipped”
There are no adequate words to describe how much I love this denim tote bag I bought at Mlouye. It is just perfect and exactly what I wanted. It's like I found the holy grail of totes for me. It’s even better looking in person. The color is gorgeous! It's the perfect size for me, holds quite a bit, and is very lightweight for carrying purposes. The only thing I didn't like was how it was shipped to me. The bottom was folded up and I couldn’t use it until I got it reshaped so it doesn't keep folding over. However, I may purchase more in different colors. I love this tote!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mlouye is a fashion label that designs and sells women’s handbags and accessories. The range includes small crossbody bags and larger totes. Product pages list materials, dimensions, and photos so shoppers can judge size and features. Customers buy directly from the brand’s online store.