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We Collect & Analyze Reviews

MLS Store
Experiences & Reviews

MLS Store is the official online retail store for Major League Soccer, offering club jerseys, apparel, and licensed fan gear. The site typically lists team merchandise, player shirts, accessories and related products and serves domestic and international customers. Consumers researching the MLS Store commonly look for information on shipping, returns, authenticity of licensed products, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 0%
Latest Review 17d
Overall Rating
1.1

Our Analysis

๐ŸŽฏ

Service quality

Reviewers frequently report fulfillment issues: late or missing shipments, lost packages, carrier handoffs, and delayed or withheld refunds.

Share of mentions
22%
Weak
๐Ÿ’ฐ

Value for money

Multiple customers said items felt cheap, sale prices changed at checkout, and return or credit outcomes reduced perceived value.

Share of mentions
15%
Weak
โšก

User experience

A few reviewers described website and order issues: missing confirmation emails, misdirected shipments, confusing tracking, and checkout problems.

Share of mentions
3%
Mixed
๐Ÿ”ง

Product quality

Several buyers reported defective or low-quality merchandise: missing print, crooked logos, thin fabric, and damaged items on arrival.

Share of mentions
7%
Weak
๐Ÿ“ž

Communication

Many reviews mention poor support: reliance on automated chat, lack of phone contact, hard-to-reach agents, and limited email/return assistance.

Share of mentions
22%
Weak
โญ

Overall experience

Overall, reviewers express dissatisfaction and advise caution, citing unresolved issues, long waits, and unsatisfactory customer service.

Share of mentions
30%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025

J
John
trustpilot.com Oct 01, 2025

VERY POOR QUALITY

I ordered 2 shirts and they arrived on time. However, the t-shirts were very low quality and the logos were crooked. Both shirts were so...

G
Gaby Pineda
trustpilot.com Oct 01, 2025

DO NOT BELIEVE EXPECTED SHIPPING!!!!

DO NOT BELIEVE EXPECTED SHIPPING DATE!!!! Bought a jersey on 2/24 for a birthday on 3/22- did not arrive in time. Plan ahead or donโ€™t buy at all, not...

N
Nancy from Boston
trustpilot.com Oct 01, 2025

Do NOT order from these guys

Do NOT order from these guys. Bought Xmas gift and it was huge - spent $110 total. It was $10 to "buy" a return label or get a credit to site. Chose c...

J
Jean Baron
trustpilot.com Oct 01, 2025

Absolutely terrible website

Absolutely terrible website, I spent 3 months trying to have deliver a soccer jersey from LAFC, the first order was sent in Europe and was lost after...

V
Vic
trustpilot.com Oct 01, 2025

looks like scammer website

watch out, you virtually cannot return whatever you buy. Purchased 2 sized for my son, with intention to return wrong size. They did not send confirma...

M
MARCIA SMITH
trustpilot.com Oct 01, 2025

No shirt, no customer service, no nothing

Ordered a jersey on the 25th of July and today, 15th of August, no sign of the shirt. Tracking service says UPS i...

S
Sam P
trustpilot.com Oct 01, 2025

I am extremely disappointed with theโ€ฆ

I am extremely disappointed with the experience Iโ€™ve had with this online seller. I returned a product over three weeks ago, and not only did I have t...

c
corey mckain
trustpilot.com Oct 01, 2025

AI only Support

Order started on april 9. 78 dollars for a T shirt and a Hat. Thats after I found a discount code online. By april 14 item was damaged and being retur...

P
Prather Ford
trustpilot.com Oct 01, 2025

Horrible company policies

I tried to order a jersey at Christmas, the company waited 2 weeks to tell me they canceled the order due to no product. The next time I ordered a jer...

S
Sandra Sethna
trustpilot.com Oct 01, 2025

I would give a 0 if possible

I would give a 0 if possible. I ordered a shirt, the sale price was removed once I put in...

J
Joe Yancey
trustpilot.com Oct 01, 2025

Non-existent support after you place anโ€ฆ

Non-existent support after you place an order. If your issue does not fit their cookie cutter...

S
Sergio Ochoa
trustpilot.com Oct 01, 2025

Horrible customer service stupidโ€ฆ

Horrible customer service stupid machine answering questions I had to return and buy a bigger size, got the new order because I...

J
Jessica Hendershot
trustpilot.com Oct 01, 2025

Do not purchase anything from this siteโ€ฆ

Do not purchase anything from this site and do not forget to read the fine print. Customer service is inefficient. It took over 40 minutes for a repre...

T
Thomas Emmet
trustpilot.com Oct 01, 2025

Utter garbage site

Utter garbage site. Donโ€™t deliver (last order lost in transit) and do...

A
August Meyer
trustpilot.com Oct 01, 2025

Defect product

I ordered a shirt on 21st of October. It was delivered on time, but it was missing parts of the print. I am quite disapointed, because it was really e...

M
Mike
trustpilot.com Oct 01, 2025

Supposed to receive order next day butโ€ฆ

Supposed to receive order next day but they use some service called Roadie who never brought it 4 days later, and contacting them about...

J
Jimmy Thy Greatest Maldonado
trustpilot.com Oct 01, 2025

DO NOT BUY ANY ITEMS FROM THE MLSโ€ฆ

DO NOT BUY ANY ITEMS FROM THE MLS STOREโ€ฆโ€ฆโ€ฆThey will take approx 5-7 days to get any movement, then they will give you a tracking number which will poi...

C
Chris D
trustpilot.com Oct 01, 2025

MLS sucks now since signing exclusiveโ€ฆ

MLS sucks now since signing exclusive deal with Apple TV so no more soccer on regular tv. These guys are greedy jerks. No way Im gonna get internet se...

R
Ridey McRiderson
trustpilot.com Oct 01, 2025

The MLS Store is terrible

The MLS Store is terrible. They are a month late with our order. T...

G
GLB
trustpilot.com Oct 01, 2025

Never received my order

Ordered a jersey on 11/26/22 (Black Friday) which was the gift my son most wanted, and it never came. Was told MLS was going to send me a new o...

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Conclusion

Reviews in this sample consistently flag operational and support problems at the MLS Store: repeated delivery delays, missing orders, and difficulties obtaining timely refunds are common. Many customers also reported trouble reaching a human representative and reliance on automated chat, which complicated returns and dispute resolution. There are repeated mentions of product defects or items that felt lower quality than expected. If you plan to buy from the MLS Store, allow extra time for delivery, keep order and tracking records, and consider alternative retailers for timeโ€‘sensitive purchases or higher confidence in returns handling.