Reviews in this sample consistently flag operational and support problems at the MLS Store: repeated delivery delays, missing orders, and difficulties obtaining timely refunds are common. Many customers also reported trouble reaching a human representative and reliance on automated chat, which complicated returns and dispute resolution. There are repeated mentions of product defects or items that felt lower quality than expected. If you plan to buy from the MLS Store, allow extra time for delivery, keep order and tracking records, and consider alternative retailers for time‑sensitive purchases or higher confidence in returns handling.
Examples from available reviews (Apr 2024 – Feb 2026).
Three months of lost orders, delays, and poor communication.
“Never, never use mls.com to purchase anything”
Returned item weeks ago but still no refund and poor support.
“There is no phone number to contact customer service”
Received thin, low-quality shirts with crooked logos.
“the t-shirts were very low quality and the logos were crooked.”
Order didn't arrive by promised date and felt low quality.
“DO NOT BELIEVE EXPECTED SHIPPING DATE!!!!”
Reviewers frequently report fulfillment issues: late or missing shipments, lost packages, carrier handoffs, and delayed or withheld refunds.
Multiple customers said items felt cheap, sale prices changed at checkout, and return or credit outcomes reduced perceived value.
A few reviewers described website and order issues: missing confirmation emails, misdirected shipments, confusing tracking, and checkout problems.
Several buyers reported defective or low-quality merchandise: missing print, crooked logos, thin fabric, and damaged items on arrival.
Many reviews mention poor support: reliance on automated chat, lack of phone contact, hard-to-reach agents, and limited email/return assistance.
Overall, reviewers express dissatisfaction and advise caution, citing unresolved issues, long waits, and unsatisfactory customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Sitejabber (1) · Quotes shortened · As of: February 2026
Package never arrived and chat closed when refund requested.
“Customer support cuts live chat immediately once asked for refund!”
Package never arrived and chat closed when refund requested.
“Customer support cuts live chat immediately once asked for refund!”
Return refused due to clearance policy despite earlier purchase.
“a return was not possible as the item was placed in clearance.”
Return refused due to clearance policy despite earlier purchase.
“a return was not possible as the item was placed in clearance.”
Item canceled last minute and refund only offered as reduced store credit.
“they won't refund my credit card - they'll only issue a store credit - minus the shipping and tax!”
Item canceled last minute and refund only offered as reduced store credit.
“they won't refund my credit card - they'll only issue a store credit - minus the shipping and tax!”
Could not cancel or expedite a pre-order despite item becoming available.
“you can’t cancel an order and b) there’s no way to ship it.”
Could not cancel or expedite a pre-order despite item becoming available.
“you can’t cancel an order and b) there’s no way to ship it.”
Received a shirt with a completely crooked logo.
“the logo is completely crooked is a joke.”
Received a shirt with a completely crooked logo.
“the logo is completely crooked is a joke.”
Received thin, low-quality shirts with crooked logos.
“the t-shirts were very low quality and the logos were crooked.”
Order didn't arrive by promised date and felt low quality.
“DO NOT BELIEVE EXPECTED SHIPPING DATE!!!!”
Gift return complicated; long delays and no reachable customer service.
“NO CUSTOMER SERVICE - AI ROBOT.”
Three months of lost orders, delays, and poor communication.
“Never, never use mls.com to purchase anything”
Unable to return items due to missing order number and no contact.
“you cannot return it, since no online return, no email to contact”
Item never arrived and customer service was unresponsive.
“Tracking service says UPS is not in possession of the item”
Returned item weeks ago but still no refund and poor support.
“There is no phone number to contact customer service”
Item returned as damaged and refund delayed with no responsibility accepted.
“MLS store wont return until they get the product back.”
Cancellation issues and poor support caused duplicate charges.
“They need a customer service rep that is available on the phone”
Sale price was removed at checkout and a refund was pending.
“the sale price was removed once I put in my cc info.”
Support is non-existent and issues outside AI chatbot go unresolved.
“Non-existent support after you place an order.”
Automated support and long refund delays after returns.
“Horrible customer service stupid machine answering questions I had to return and buy a bigger size”
Customer service was inefficient and items did not match expectations.
“Customer service is inefficient.”
Order lost in transit and only automated customer support available.
“last order lost in transit”
Shirt printed incompletely and customer support was unreachable.
“it was missing parts of the print.”
Next-day delivery failed and customer service gave no explanation.
“they use some service called Roadie who never brought it 4 days later”
Delivery delayed three weeks with complicated carrier handoffs.
“So far it’s been 3 weeks and nothing yet.”
Order a month late and customer support was nonexistent.
“They are a month late with our order.”
Black Friday jersey never arrived despite promised replacement shipment.
“Was told MLS was going to send me a new one but it never shipped.”
Lost package and they refused to send immediate replacement for game.
“they wouldn't until more time passed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MLS Store is the official online retail store for Major League Soccer, offering club jerseys, apparel, and licensed fan gear. The site typically lists team merchandise, player shirts, accessories and related products and serves domestic and international customers. Consumers researching the MLS Store commonly look for information on shipping, returns, authenticity of licensed products, and customer support responsiveness.