MLS Store
Experiences & Reviews
MLS Store is the official online retail store for Major League Soccer, offering club jerseys, apparel, and licensed fan gear. The site typically lists team merchandise, player shirts, accessories and related products and serves domestic and international customers. Consumers researching the MLS Store commonly look for information on shipping, returns, authenticity of licensed products, and customer support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers frequently report fulfillment issues: late or missing shipments, lost packages, carrier handoffs, and delayed or withheld refunds.
Value for money
Multiple customers said items felt cheap, sale prices changed at checkout, and return or credit outcomes reduced perceived value.
User experience
A few reviewers described website and order issues: missing confirmation emails, misdirected shipments, confusing tracking, and checkout problems.
Product quality
Several buyers reported defective or low-quality merchandise: missing print, crooked logos, thin fabric, and damaged items on arrival.
Communication
Many reviews mention poor support: reliance on automated chat, lack of phone contact, hard-to-reach agents, and limited email/return assistance.
Overall experience
Overall, reviewers express dissatisfaction and advise caution, citing unresolved issues, long waits, and unsatisfactory customer service.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Absolutely terrible website
"Absolutely terrible website, I spent 3 months trying to have deliver a soccer jersey from LAFC, the first order was sent in Europe and was lost after..."
I am extremely disappointed with theโฆ
"I am extremely disappointed with the experience Iโve had with this online seller. I returned a product over three weeks ago, and not only did I have t..."
VERY POOR QUALITY
"I ordered 2 shirts and they arrived on time. However, the t-shirts were very low quality and the logos were crooked. Both shirts were so..."
DO NOT BELIEVE EXPECTED SHIPPING!!!!
"DO NOT BELIEVE EXPECTED SHIPPING DATE!!!! Bought a jersey on 2/24 for a birthday on 3/22- did not arrive in time. Plan ahead or donโt buy at all, not..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
VERY POOR QUALITY
I ordered 2 shirts and they arrived on time. However, the t-shirts were very low quality and the logos were crooked. Both shirts were so...
DO NOT BELIEVE EXPECTED SHIPPING!!!!
DO NOT BELIEVE EXPECTED SHIPPING DATE!!!! Bought a jersey on 2/24 for a birthday on 3/22- did not arrive in time. Plan ahead or donโt buy at all, not...
Do NOT order from these guys
Do NOT order from these guys. Bought Xmas gift and it was huge - spent $110 total. It was $10 to "buy" a return label or get a credit to site. Chose c...
Absolutely terrible website
Absolutely terrible website, I spent 3 months trying to have deliver a soccer jersey from LAFC, the first order was sent in Europe and was lost after...
looks like scammer website
watch out, you virtually cannot return whatever you buy. Purchased 2 sized for my son, with intention to return wrong size. They did not send confirma...
No shirt, no customer service, no nothing
Ordered a jersey on the 25th of July and today, 15th of August, no sign of the shirt. Tracking service says UPS i...
I am extremely disappointed with theโฆ
I am extremely disappointed with the experience Iโve had with this online seller. I returned a product over three weeks ago, and not only did I have t...
AI only Support
Order started on april 9. 78 dollars for a T shirt and a Hat. Thats after I found a discount code online. By april 14 item was damaged and being retur...
Horrible company policies
I tried to order a jersey at Christmas, the company waited 2 weeks to tell me they canceled the order due to no product. The next time I ordered a jer...
I would give a 0 if possible
I would give a 0 if possible. I ordered a shirt, the sale price was removed once I put in...
Non-existent support after you place anโฆ
Non-existent support after you place an order. If your issue does not fit their cookie cutter...
Horrible customer service stupidโฆ
Horrible customer service stupid machine answering questions I had to return and buy a bigger size, got the new order because I...
Do not purchase anything from this siteโฆ
Do not purchase anything from this site and do not forget to read the fine print. Customer service is inefficient. It took over 40 minutes for a repre...
Utter garbage site
Utter garbage site. Donโt deliver (last order lost in transit) and do...
Defect product
I ordered a shirt on 21st of October. It was delivered on time, but it was missing parts of the print. I am quite disapointed, because it was really e...
Supposed to receive order next day butโฆ
Supposed to receive order next day but they use some service called Roadie who never brought it 4 days later, and contacting them about...
DO NOT BUY ANY ITEMS FROM THE MLSโฆ
DO NOT BUY ANY ITEMS FROM THE MLS STOREโฆโฆโฆThey will take approx 5-7 days to get any movement, then they will give you a tracking number which will poi...
MLS sucks now since signing exclusiveโฆ
MLS sucks now since signing exclusive deal with Apple TV so no more soccer on regular tv. These guys are greedy jerks. No way Im gonna get internet se...
The MLS Store is terrible
The MLS Store is terrible. They are a month late with our order. T...
Never received my order
Ordered a jersey on 11/26/22 (Black Friday) which was the gift my son most wanted, and it never came. Was told MLS was going to send me a new o...
Conclusion
Reviews in this sample consistently flag operational and support problems at the MLS Store: repeated delivery delays, missing orders, and difficulties obtaining timely refunds are common. Many customers also reported trouble reaching a human representative and reliance on automated chat, which complicated returns and dispute resolution. There are repeated mentions of product defects or items that felt lower quality than expected. If you plan to buy from the MLS Store, allow extra time for delivery, keep order and tracking records, and consider alternative retailers for timeโsensitive purchases or higher confidence in returns handling.