Reviews repeatedly describe breakdowns in shipping and slow support. Customers report lost or heavily delayed packages and orders canceled without satisfactory refunds. Several say they received apparel with printing or construction flaws. The feedback sample includes no positive examples of the service or products.
Examples from available reviews (Apr 2024 – Mar 2026).
Package never arrived and chat closed when refund requested.
“Customer support cuts live chat immediately once asked for refund!”
Received a shirt with a completely crooked logo.
“the logo is completely crooked is a joke.”
Return refused due to clearance policy despite earlier purchase.
“a return was not possible as the item was placed in clearance.”
Sale price was removed at checkout and a refund was pending.
“the sale price was removed once I put in my cc info.”
Most comments center on shipping and delivery problems. Reviewers report lost packages, delays lasting weeks, and shipments canceled without quick replacements. The same issues appear with regular orders, sale purchases, and pre-orders.
Customers mention price changes at checkout and few refund choices. One reviewer says a sale price vanished at payment, and others describe refunds given only as reduced store credit. This set includes no positive comments about value.
Buyers describe long wait times to fix problems and complicated returns. Reviews mention being unable to cancel or speed up pre-orders, returns held up by missing order information, and at least one case left unresolved for months. Several users say they could not reach a live representative.
Several reviewers point to weak printing and construction on apparel. They cite crooked logos, incomplete prints, and thin shirt fabric. These defects come up alongside shipping and service issues.
Reviews often mention chatbots and support that does not respond. Customers say chats end when they ask for refunds and that phone support is not available. Some reviews also report returns denied because items were clearance or because return details were missing.
All sampled ratings are low and focus on service and product problems. Reviews combine delivery failures, limited refund handling, and quality defects. None of the reviews in this set describe an issue that ended with a satisfactory resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Sitejabber (1) · Quotes shortened · As of: March 2026
Package never arrived and chat closed when refund requested.
“Customer support cuts live chat immediately once asked for refund!”
Package never arrived and chat closed when refund requested.
“Customer support cuts live chat immediately once asked for refund!”
Return refused due to clearance policy despite earlier purchase.
“a return was not possible as the item was placed in clearance.”
Return refused due to clearance policy despite earlier purchase.
“a return was not possible as the item was placed in clearance.”
Item canceled last minute and refund only offered as reduced store credit.
“they won't refund my credit card - they'll only issue a store credit - minus the shipping and tax!”
Item canceled last minute and refund only offered as reduced store credit.
“they won't refund my credit card - they'll only issue a store credit - minus the shipping and tax!”
Could not cancel or expedite a pre-order despite item becoming available.
“you can’t cancel an order and b) there’s no way to ship it.”
Could not cancel or expedite a pre-order despite item becoming available.
“you can’t cancel an order and b) there’s no way to ship it.”
Received a shirt with a completely crooked logo.
“the logo is completely crooked is a joke.”
Received a shirt with a completely crooked logo.
“the logo is completely crooked is a joke.”
Received thin, low-quality shirts with crooked logos.
“the t-shirts were very low quality and the logos were crooked.”
Order didn't arrive by promised date and felt low quality.
“DO NOT BELIEVE EXPECTED SHIPPING DATE!!!!”
Gift return complicated; long delays and no reachable customer service.
“NO CUSTOMER SERVICE - AI ROBOT.”
Three months of lost orders, delays, and poor communication.
“Never, never use mls.com to purchase anything”
Unable to return items due to missing order number and no contact.
“you cannot return it, since no online return, no email to contact”
Item never arrived and customer service was unresponsive.
“Tracking service says UPS is not in possession of the item”
Returned item weeks ago but still no refund and poor support.
“There is no phone number to contact customer service”
Item returned as damaged and refund delayed with no responsibility accepted.
“MLS store wont return until they get the product back.”
Cancellation issues and poor support caused duplicate charges.
“They need a customer service rep that is available on the phone”
Sale price was removed at checkout and a refund was pending.
“the sale price was removed once I put in my cc info.”
Support is non-existent and issues outside AI chatbot go unresolved.
“Non-existent support after you place an order.”
Automated support and long refund delays after returns.
“Horrible customer service stupid machine answering questions I had to return and buy a bigger size”
Customer service was inefficient and items did not match expectations.
“Customer service is inefficient.”
Order lost in transit and only automated customer support available.
“last order lost in transit”
Shirt printed incompletely and customer support was unreachable.
“it was missing parts of the print.”
Next-day delivery failed and customer service gave no explanation.
“they use some service called Roadie who never brought it 4 days later”
Delivery delayed three weeks with complicated carrier handoffs.
“So far it’s been 3 weeks and nothing yet.”
Order a month late and customer support was nonexistent.
“They are a month late with our order.”
Black Friday jersey never arrived despite promised replacement shipment.
“Was told MLS was going to send me a new one but it never shipped.”
Lost package and they refused to send immediate replacement for game.
“they wouldn't until more time passed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MLS Store runs the official online shop for Major League Soccer merchandise. It sells league and club gear such as replica jerseys, training apparel, hats, and fan accessories. Shoppers can create accounts, check sizing guides, and place orders through the ecommerce site. The website lists shipping and return options and provides product descriptions and images for each item.