Reviews Analyzed
20
We Collect & Analyze Reviews
MLS Store
Experiences & Reviews
MLS Store is the official online retail store for Major League Soccer, offering club jerseys, apparel, and licensed fan gear. The site typically lists team merchandise, player shirts, accessories and related products and serves domestic and international customers. Consumers researching the MLS Store commonly look for information on shipping, returns, authenticity of licensed products, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
0%
Latest Review
17d
Overall Rating
1.1
Our Analysis
🎯
Service quality
Reviewers frequently report fulfillment issues: late or missing shipments, lost packages, carrier handoffs, and delayed or withheld refunds.
Share of mentions
Weak
22%
💰
Value for money
Multiple customers said items felt cheap, sale prices changed at checkout, and return or credit outcomes reduced perceived value.
Share of mentions
Weak
15%
⚡
User experience
A few reviewers described website and order issues: missing confirmation emails, misdirected shipments, confusing tracking, and checkout problems.
Share of mentions
Mixed
3%
🔧
Product quality
Several buyers reported defective or low-quality merchandise: missing print, crooked logos, thin fabric, and damaged items on arrival.
Share of mentions
Weak
7%
📞
Communication
Many reviews mention poor support: reliance on automated chat, lack of phone contact, hard-to-reach agents, and limited email/return assistance.
Share of mentions
Weak
22%
⭐
Overall experience
Overall, reviewers express dissatisfaction and advise caution, citing unresolved issues, long waits, and unsatisfactory customer service.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Absolutely terrible website
"Absolutely terrible website, I spent 3 months trying to have deliver a soccer jersey from LAFC, the first order was sent in Europe and was lost after..."
Jean Baron
Trustpilot
Oct 01, 2025
Featured for: long delays and lost shipments
I am extremely disappointed with the…
"I am extremely disappointed with the experience I’ve had with this online seller. I returned a product over three weeks ago, and not only did I have t..."
Sam P
Trustpilot
Oct 01, 2025
Featured for: refund delays; no phone support
VERY POOR QUALITY
"I ordered 2 shirts and they arrived on time. However, the t-shirts were very low quality and the logos were crooked. Both shirts were so..."
John
Trustpilot
Oct 01, 2025
Featured for: reported poor product quality
DO NOT BELIEVE EXPECTED SHIPPING!!!!
"DO NOT BELIEVE EXPECTED SHIPPING DATE!!!! Bought a jersey on 2/24 for a birthday on 3/22- did not arrive in time. Plan ahead or don’t buy at all, not..."
Gaby Pineda
Trustpilot
Oct 01, 2025
Featured for: missed shipping; carrier switching
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
J
John
trustpilot.com
Oct 01, 2025
VERY POOR QUALITY
I ordered 2 shirts and they arrived on time. However, the t-shirts were very low quality and the logos were crooked. Both shirts were so...
G
Gaby Pineda
trustpilot.com
Oct 01, 2025
DO NOT BELIEVE EXPECTED SHIPPING!!!!
DO NOT BELIEVE EXPECTED SHIPPING DATE!!!! Bought a jersey on 2/24 for a birthday on 3/22- did not arrive in time. Plan ahead or don’t buy at all, not...
N
Nancy from Boston
trustpilot.com
Oct 01, 2025
Do NOT order from these guys
Do NOT order from these guys. Bought Xmas gift and it was huge - spent $110 total. It was $10 to "buy" a return label or get a credit to site. Chose c...
J
Jean Baron
trustpilot.com
Oct 01, 2025
Absolutely terrible website
Absolutely terrible website, I spent 3 months trying to have deliver a soccer jersey from LAFC, the first order was sent in Europe and was lost after...
V
Vic
trustpilot.com
Oct 01, 2025
looks like scammer website
watch out, you virtually cannot return whatever you buy. Purchased 2 sized for my son, with intention to return wrong size. They did not send confirma...
M
MARCIA SMITH
trustpilot.com
Oct 01, 2025
No shirt, no customer service, no nothing
Ordered a jersey on the 25th of July and today, 15th of August, no sign of the shirt. Tracking service says UPS i...
S
Sam P
trustpilot.com
Oct 01, 2025
I am extremely disappointed with the…
I am extremely disappointed with the experience I’ve had with this online seller. I returned a product over three weeks ago, and not only did I have t...
c
corey mckain
trustpilot.com
Oct 01, 2025
AI only Support
Order started on april 9. 78 dollars for a T shirt and a Hat. Thats after I found a discount code online. By april 14 item was damaged and being retur...
P
Prather Ford
trustpilot.com
Oct 01, 2025
Horrible company policies
I tried to order a jersey at Christmas, the company waited 2 weeks to tell me they canceled the order due to no product. The next time I ordered a jer...
S
Sandra Sethna
trustpilot.com
Oct 01, 2025
I would give a 0 if possible
I would give a 0 if possible. I ordered a shirt, the sale price was removed once I put in...
J
Joe Yancey
trustpilot.com
Oct 01, 2025
Non-existent support after you place an…
Non-existent support after you place an order. If your issue does not fit their cookie cutter...
S
Sergio Ochoa
trustpilot.com
Oct 01, 2025
Horrible customer service stupid…
Horrible customer service stupid machine answering questions I had to return and buy a bigger size, got the new order because I...
J
Jessica Hendershot
trustpilot.com
Oct 01, 2025
Do not purchase anything from this site…
Do not purchase anything from this site and do not forget to read the fine print. Customer service is inefficient. It took over 40 minutes for a repre...
T
Thomas Emmet
trustpilot.com
Oct 01, 2025
Utter garbage site
Utter garbage site. Don’t deliver (last order lost in transit) and do...
A
August Meyer
trustpilot.com
Oct 01, 2025
Defect product
I ordered a shirt on 21st of October. It was delivered on time, but it was missing parts of the print. I am quite disapointed, because it was really e...
M
Mike
trustpilot.com
Oct 01, 2025
Supposed to receive order next day but…
Supposed to receive order next day but they use some service called Roadie who never brought it 4 days later, and contacting them about...
J
Jimmy Thy Greatest Maldonado
trustpilot.com
Oct 01, 2025
DO NOT BUY ANY ITEMS FROM THE MLS…
DO NOT BUY ANY ITEMS FROM THE MLS STORE………They will take approx 5-7 days to get any movement, then they will give you a tracking number which will poi...
C
Chris D
trustpilot.com
Oct 01, 2025
MLS sucks now since signing exclusive…
MLS sucks now since signing exclusive deal with Apple TV so no more soccer on regular tv. These guys are greedy jerks. No way Im gonna get internet se...
R
Ridey McRiderson
trustpilot.com
Oct 01, 2025
The MLS Store is terrible
The MLS Store is terrible. They are a month late with our order. T...
G
GLB
trustpilot.com
Oct 01, 2025
Never received my order
Ordered a jersey on 11/26/22 (Black Friday) which was the gift my son most wanted, and it never came. Was told MLS was going to send me a new o...
Conclusion
Reviews in this sample consistently flag operational and support problems at the MLS Store: repeated delivery delays, missing orders, and difficulties obtaining timely refunds are common. Many customers also reported trouble reaching a human representative and reliance on automated chat, which complicated returns and dispute resolution. There are repeated mentions of product defects or items that felt lower quality than expected. If you plan to buy from the MLS Store, allow extra time for delivery, keep order and tracking records, and consider alternative retailers for time‑sensitive purchases or higher confidence in returns handling.