Review sample is limited but flags important operational concerns: a customer reported a delayed combination door order that remained in “processing,” inability to cancel the order or obtain a refund, and unhelpful customer service responses. If you plan to buy from Mobile Home Parts Store, verify current shipping timelines, read the return and refund policy carefully, and consider payment methods that offer buyer protection. Look for multiple recent reviews and documented seller responses before making larger purchases, and save all order and communication records in case you need to dispute a charge.
Examples from available reviews (Jun 2020 – Feb 2026).
Ordered a door months ago and cannot get a refund or delivery.
“it's in "processing" in their warehouse.”
Reviewer reported contacting customer service about a delayed door order and receiving unhelpful responses; no resolution or shipping ETA provided.
Reviewer said they were charged for an undelivered door and could not cancel or obtain a refund, raising concerns about transaction protection.
Purchase experience flagged for a long processing delay and lack of shipment information; reviewer described frustration and inability to proceed.
Reviews did not comment on product condition, fit, or durability; no delivered-item quality assessments are available in the sample.
Reviewer reported minimal updates from the company, being told the item is "processing" with no estimated ship date and no clear next steps.
Single reviewer described the experience as highly negative, calling the company a scam and saying they would not order again.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Three panels arrived cracked and felt brittle, poor quality.
“3 of the 5 panels have 4-6 inch cracks in the corner”
Return policy prevented returning an opened, ill-fitting door knob.
“you cannot return items that have opened (without opening I couldn't determine whether it fit)”
Outlets' wire gauge wasn't disclosed and they didn't fit 12 gauge wiring.
“My house is 12 gage and these are 14”
Seven windows arrived well packaged and in good condition.
“All of the windows were packaged great.”
Item matched description, shipped fast, and included a coupon.
“Item was exactly as described”
Ordered multiple parts that fit well, shipped quickly and undamaged.
“They all work as expected.”
Needed furnace part, company failed to communicate and agent hung up.
“I was simply told that my part "could be" on the delivery truck next week.”
Reviewer warns against company due to poor customer service.
“Complete disregard for customer and self defeating business practices.”
I ordered a combination door from this company in February. It has yet to be delivered, and when I call customer service all they tell me is that it's in "processing" in their warehouse. They have no idea when it will ship, but in the meantime, I can't cancel my order or receive a refund for something that isn't even available for sale. I think the company is a huge scam and am hoping to get my money back. I just wish I read some reviews before I ordered. I wish I can give them "0" stars. I wouldn't order from them again and if I were you, I'd stay away!
Company delayed shipment, failed to notify, and refused timely refund.
“they didn't even have the stairs”
Received wrong toilet bowl size and incompatible wax seal, order incorrect.
“I was sent toilet with a 2 inch opening”
Received a sink that didn't match advertised design and couldn't be used.
“they sent me one with one overflow hole an no slope”
Company canceled order and hung up when questioned about shipping.
“she canceled my order and hung up on me”
Paid for a door but got no responses or updates from company.
“Call call call message message message email email email. No response.”
Sinks were incorrectly sized and company demanded costly return shipping.
“they arrived smaller than the actual measurements stated on the site”
Staff were rude and unhelpful when correcting a wrong part order.
“The hospitality SUCKS!”
Order delayed months and company didn't answer calls or messages.
“They never answer the phone and never return messages.”
Door backordered repeatedly and seller offered long new delays.
“it wasn't my door-gonna be another 3-5 weeks.”
Order arrived damaged, replacements incomplete, and company disputed returns.
“they only gave us half the order”
Website falsely showed items in stock; orders became backordered.
“the website says it is in stock”
One vent item was backordered but reviewer remains happy with purchases.
“And very happy.”
Reliable supplier with quick shipping and good selection.
“I always find what I need and it ships and arrives quickly.”
They charged for an item claimed out of stock and refused returns.
“they sent me the item that THEY SAID, was out of stock, charged me for it”
Stainless sink was excellent quality and delivered quickly.
“Excellent quality of stainless sink & very quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mobile Home Parts Store is an online retailer focusing on replacement parts and accessories for manufactured and mobile homes. Consumers typically search this type of store for doors, windows, hardware, plumbing and electrical replacement components. People comparing vendors use review patterns, shipping and return policies, and customer-service responsiveness to assess reliability before ordering parts for repairs or remodels.