Reviews describe a mixed experience with Modern Bathroom. Many customers mention quick order processing and helpful support. Others report damaged or incomplete deliveries and abrupt cancellations tied to stock changes. A few say their refunds were reduced by restocking and handling fees.
Examples from available reviews (Mar 2018 – Mar 2026).
New vanity is beautiful and well made; delivery and communication excellent.
“We are so happy with our new vanity!”
Orders arrived damaged or incomplete, with defective sinks and poor countertops.
“Both marble countertops were bad.”
Company said item was discontinued despite manufacturer confirming availability.
“The item I ordered showed it was in stock.”
Smooth transaction for clients despite COVID-19 setbacks; pleased with service.
“I had a very smooth transaction for my clients”
Several reviewers applaud quick customer-service replies, fast shipping, and easy exchanges. Some describe simple replacements and attentive follow-up. A smaller set report very slow or missing deliveries and little help when orders stalled.
Some customers call the pricing fair and say several vanities and faucets feel high quality. Value comments are less common, but one notable review cites steep return, restocking, and storage deductions that sharply reduced a refund.
Some buyers report smooth purchases, clear shipping updates, and fast delivery. Others ran into cancellations after items appeared in stock, or long waits when orders didn’t ship for weeks. The biggest swings in experience come from shipping reliability and stock handling.
Many reviews say the vanities are well built, with finishes that met or beat expectations. Others describe items arriving damaged or defective, including broken sinks and poor countertops. Product quality varies widely from order to order.
Reviewers repeatedly point to mixed stock messaging, including cases where an item showed available and later appeared discontinued or out of stock. Others praise clear, timely updates and delivery tracking. Communication reads as consistent for some orders and uneven for others.
Feedback looks split: many high ratings focused on service and product satisfaction, and many low ratings tied to damaged deliveries, canceled orders, and reduced refunds. Responsive support often helps salvage an otherwise difficult purchase. Stock control and return handling show up most often in the lowest ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Replacement vanity arrived with problems and overall product quality was poor.
“Quality of merch is poor overall.”
Company said item was discontinued despite manufacturer confirming availability.
“The item I ordered showed it was in stock.”
Product was promised in stock but later declared unavailable.
“Was told product was in stock.”
We were working on a project that required a single hole faucet. After searching the internet, we found Modern Bathroom. They had exactly what we were looking for at an excellent price. Everything is nicely displayed so you can check it out in detail and make your decision. The customer service was amazing! The salesperson was very helpful and gave us a lot of ideas on how we can renovate our kids bathroom, which was our project. We purchased the items we need and we are happy with the service. Thank you for making our bathroom remodel a success!
We will come back to purchase more of the items we need for our new bathroom.
Order couldn't be fulfilled but customer service communicated well.
“I give them 5 stars for their great customer service.”
Customer service responded promptly and reminded about product inspection.
“Was very impressed with the level of customer service.”
Smooth transaction for clients despite COVID-19 setbacks; pleased with service.
“I had a very smooth transaction for my clients”
Reviewer emphasizes repeated communication failures and frustration.
“What we have hear is a failure to communicate.”
Orders arrived damaged or incomplete, with defective sinks and poor countertops.
“Both marble countertops were bad.”
Communications were timely, shipping fast, and value was good.
“Excellent timely communications.”
Vanity arrived cracked and manufacturer's response lacked empathy or support.
“I reported it outside the damage policy”
Order canceled after claiming out of stock and unresponsive customer service.
“Our system automatically cancels the order once it's out stock”
Product quality was good and shipping was fast with complete delivery information.
“Good quality.”
New vanity is beautiful and well made; delivery and communication excellent.
“We are so happy with our new vanity!”
Vanity quality good and price fair despite delayed shipping and minor damage.
“Vanity is good quality”
Cancellation led to excessive return, restocking, and storage fees reducing refund drastically.
“Total refund: ($90.21)”
Reviewer appreciated the fast shipping and quick delivery.
“Thanks for the quick shipping!”
The product was delivered as advertised and met expectations.
“Product delivered as advertised.”
Initial broken sink was replaced quickly under a no-hassle exchange policy.
“no hassle exchange policy”
Vanity arrived undamaged with better-than-expected quality and finish.
“The vanity came in undamaged and it is beautiful.”
Order had not shipped after more than a month; reviewer warns others.
“MY ORDER STILL HASNT SHIPPED AND ITS BEEN OVER A MONTH.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modern Bathroom runs an online store that sells bathroom fixtures and related items. The catalog includes vanities, sinks, faucets, countertops, medicine cabinets, and installation hardware in various finishes and materials. Each SKU page lists specs, dimensions, material details, and photos. The website also outlines shipping options and posts its return, exchange, and warranty policies.