Reviews consistently praise Modes for authentic designer items, careful packaging and rapid delivery in positive cases. Multiple reviewers highlight product authenticity and condition (for example, an authentic Prada bag with authenticity cards). However, at least one customer reported slow refunds, no free returns and the need to chase the company, which affected their willingness to shop again. If product authenticity and presentation are your primary concerns, these reviews indicate strengths; if return speed and refund policy are critical, check Modes' returns and refund terms before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer experienced slow refund processing and no free returns.
“They do not offer free returns and are slow to offer refunds.”
Received authentic Prada bag in perfect condition with authenticity cards.
“Came with authenticity cards and is in perfect condition.”
Great selection, lovely packaging, and super fast delivery.
“Great selection of high end brands, lovely packaging and super fast delivery.”
Reviews mention fast delivery in one case but also a slow refund and reluctance to repurchase by another customer, producing mixed service signals.
One reviewer flagged no free returns and a delayed refund, suggesting concerns about return-related value for at least one customer.
One review explicitly praises the website as excellent; other reviews do not describe the site experience, so evidence is limited.
Multiple reviewers report authentic, well‑conditioned designer items and a good selection with attractive packaging, indicating consistent product quality.
One reviewer noted quick email responses despite a slow refund; other reviews do not discuss communication, so the signal is limited.
Two reviewers recommend shopping and report positive deliveries; one reviewer had a negative overall impression due to returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company was unresponsive and product was poor quality and mis-sized.
“Company is totally unresponsive.”
Received incorrectly sized boots and refund/exchange policies seemed like a scam.
“It sure sounds like a scam to me.”
Received poorly made jacket and ill-fitting boots, unable to get return.
“Received a very poorly made jacket that doesn't fit.”
Items advertised as Canadian were made in China and support was unresponsive.
“Advertised as made in Canada...all items were made in China.”
Received different, cheap-looking bracelets and refund required costly return shipping.
“Received completely different cheap looking bracelets that didn’t resemble the ones I ordered.”
Product differed greatly from description and was poor quality materials.
“The product I received was nothing close to the description or website photo.”
Company falsely presented Canadian identity and returns were unaddressed.
“This company is NOT Canadian and is fraudulently using the Ottawa name to scam customers.”
Order lacked tracking and company contact appeared non-Canadian, suggesting a scam.
“I have received no order number or tracking number.”
Received late, wrong size and very poor quality clothing manufactured in China.
“for an item that was supposed to be XL but lucky if its a medium”
Received wrong, poor-quality coat and refund/exchange process failed repeatedly.
“Would give zero if possible-scam”
Placed order on December 7 and never received anything.
“Terrible company placed an order on the 7 December and still not received anything”
Placed an order, paid, and never received the shipment.
“NEVER RECEIVED ORDER.”
Received poor-quality dress and could not get a return or response.
“its a total scam. The clothes are a very poor quality.”
Received authentic Prada bag in perfect condition with authenticity cards.
“Came with authenticity cards and is in perfect condition.”
Great selection, lovely packaging, and super fast delivery.
“Great selection of high end brands, lovely packaging and super fast delivery.”
Clothes looked different and poor quality; returns required costly shipping.
“What a scam!!! The clothes are very poor quality and look nothing like the pictures shown.”
Order arrived after a month, clothing didn't match photos and returns failed.
“The pictures of clothing look stylish and the price is affordable however the clothing looks very different ( color is off, material cheap)”
Skirt was beautiful, true to size, and comfortable fabric.
“This skirt is so beautiful and true to size.”
Order never arrived and refund process stalled despite promises.
“Placed an order that never arrived!”
Company falsely advertised brand items and orders were not delivered.
“Do not under any circumstances do business with this company”
Placed order and never received package; order number invalid and suspected fraud.
“I never got my package.”
Items never arrived after over a month and refund offer was insufficient.
“Waited over a month to get the items I ordered, which never arrived”
Be careful of this company. I was disappointed in their service as a new customer - as much as I love the clothing they sell and wanted to try more for my little niece, I cannot buy from them in future.
They do not offer free returns and are slow to offer refunds. Mine took 3 weeks and I had to chase them to get it. To be fair, responses to my emails were quick. But as other reviews say, it's not the service we expect from a company presenting themselves as high-end clothing and service. I’m reluctant to try again and I would not advise anyone to shop from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modes is an online fashion retailer focused on designer and high‑end clothing, bags and accessories. Shoppers researching Modes commonly look for information about product authenticity, delivery speed, packaging, returns policy and customer support to assess reliability before purchase.