Reviews Analyzed
3
We Collect & Analyze Reviews
Modes
Experiences & Reviews
Modes is an online fashion retailer focused on designer and high‑end clothing, bags and accessories. Shoppers researching Modes commonly look for information about product authenticity, delivery speed, packaging, returns policy and customer support to assess reliability before purchase.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
23d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviews mention fast delivery in one case but also a slow refund and reluctance to repurchase by another customer, producing mixed service signals.
Share of mentions
Mixed
18%
💰
Value for money
One reviewer flagged no free returns and a delayed refund, suggesting concerns about return-related value for at least one customer.
Share of mentions
Mixed
9%
⚡
User experience
One review explicitly praises the website as excellent; other reviews do not describe the site experience, so evidence is limited.
Share of mentions
Mixed
9%
🔧
Product quality
Multiple reviewers report authentic, well‑conditioned designer items and a good selection with attractive packaging, indicating consistent product quality.
Share of mentions
Strong
27%
📞
Communication
One reviewer noted quick email responses despite a slow refund; other reviews do not discuss communication, so the signal is limited.
Share of mentions
Mixed
9%
⭐
Overall experience
Two reviewers recommend shopping and report positive deliveries; one reviewer had a negative overall impression due to returns and refunds.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
heart print hoodie
"Be careful of this company. I was disappointed in their service as a new customer - as much as I love the clothing they sell and wanted to try more for my little niece, I cannot buy from them in future.
They do not offer free returns and are slow to offer refunds. Mine took 3 weeks and I had to chase them to get it. To be fair, responses to my emails were quick. But as other reviews say, it's not the service we expect from a company presenting themselves as high-end clothing and service. I’m reluctant to try again and I would not advise anyone to shop from them.
"
R Hickey
Collected.reviews
Nov 11, 2021
Featured for: Detailed service and returns complaint
This is a authentic and REAL SITE
"They sell authentic items and it is REAL SITE. Stay away from BAD REVIEWS. I just received my prada bag for Christmas and I’m so e..."
emily Quinlan
Trustpilot
Oct 01, 2025
Featured for: Confirms authenticity; positive condition
Excellent website!
"Great selection of high end brands, lovely packa..."
Leyla Gritli
Trustpilot
Oct 01, 2025
Featured for: Praises website, fast delivery, packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
e
emily Quinlan
trustpilot.com
Oct 01, 2025
This is a authentic and REAL SITE
They sell authentic items and it is REAL SITE. Stay away from BAD REVIEWS. I just received my prada bag for Christmas and I’m so e...
L
Leyla Gritli
trustpilot.com
Oct 01, 2025
Excellent website!
Great selection of high end brands, lovely packa...
R
R Hickey
Collected.reviews
Nov 11, 2021
heart print hoodie
Be careful of this company. I was disappointed in their service as a new customer - as much as I love the clothing they sell and wanted to try more for my little niece, I cannot buy from them in future.
They do not offer free returns and are slow to offer refunds. Mine took 3 weeks and I had to chase them to get it. To be fair, responses to my emails were quick. But as other reviews say, it's not the service we expect from a company presenting themselves as high-end clothing and service. I’m reluctant to try again and I would not advise anyone to shop from them.
Conclusion
Reviews consistently praise Modes for authentic designer items, careful packaging and rapid delivery in positive cases. Multiple reviewers highlight product authenticity and condition (for example, an authentic Prada bag with authenticity cards). However, at least one customer reported slow refunds, no free returns and the need to chase the company, which affected their willingness to shop again. If product authenticity and presentation are your primary concerns, these reviews indicate strengths; if return speed and refund policy are critical, check Modes' returns and refund terms before buying.