Reviews show a split consumer experience for Modlily. Many reviewers report reliable sizing, good materials and low prices—examples include multiple customers praising fit, value and quick issue resolution. At the same time, several detailed complaints cite poor construction, misleading product images, missing deliveries and difficulties securing full refunds. If you consider ordering, check sizing charts carefully, review return policies (fees were mentioned), and keep documentation for refunds or disputes. Prospective buyers looking for budget swimwear or staple apparel may find value, but weigh the return process risk when ordering multiple or high-value items.
Examples from available reviews (Jun 2025 – Feb 2026).
Ordered blouses, disliked quality, had refund difficulties and partial reimbursement.
“This company is a total scam.”
Swimsuits were poorly made and returns were too difficult.
“these pathetic swimsuits.”
Shirts fit well, were well made, and reasonably priced.
“fit true to form, are exceptually made and priced right.”
My issue with the order was resolved quickly.
“The issue was resolved quickly!”
Shipping and returns show mixed outcomes: many customers report timely delivery and quick issue resolution, while others describe missing orders and difficult returns.
Perceived value varies: some reviewers highlight very low prices and good deals, while others call products cheap and not worth the cost.
Site and listing experience has issues for some shoppers: confusing coupons, unclear fit photos and misleading product images were reported.
Most mentions praise fit and material quality, with repeat buyers reporting reliable sizing; a minority report poor fabrics and construction problems.
Customer service is frequently described as helpful and responsive, with several quick issue resolutions, though a few refunds were contested.
Overall impressions skew positive: many repeat customers report satisfaction with fit and value, while a subset report returns and refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · bbb.org (10) · Quotes shortened · As of: February 2026
Only one of four ordered items was received despite tracking.
“received only one”
Paid $300 and items never shipped; status still shows ordered.
“have never received them.”
Clothing was high quality and reasonably priced.
“Great, quality clothing for a great price!”
Customer loves the style and color of the clothing.
“Love the style and colour”
Online clothes fit well and avoid shopping in stores.
“good fits, no wandering around Shops.”
Clothes consistently fit well and use quality fabric.
“always a great fit and quality fabric!!”
Customer service repeatedly mishandled orders, double-charged, and didn't refund.
“Terrible customer service.”
Swimsuits were poorly made and returns were too difficult.
“these pathetic swimsuits.”
Ordered a bathing suit last month but never received it.
“I ordered a bathing suit last month but never received it....”
Found the discount coupons confusing on first order.
“I thought the discount coupons were confusing.”
Shirts fit well, were well made, and reasonably priced.
“fit true to form, are exceptually made and priced right.”
My issue with the order was resolved quickly.
“The issue was resolved quickly!”
Clothing fits true to size and has good quality and price.
“The clothing is true to size and fits like a dream.”
Customer support was informative and resolved my issue efficiently.
“Very informative and helpful.”
Items were good quality but tops were too long for average women.
“I do wish the tops were not as long.”
This particular part of service deserved five stars for knowledge.
“This particular part deserves five stars!”
Thea guided me through the process and was very helpful.
“Thea, was the one to guide me through this process. She was very helpful.”
This is the only online site the reviewer will use.
“This is the only online site I will use,”
Customer service or staff were very helpful.
“Very helpful”
Ordered blouses, disliked quality, had refund difficulties and partial reimbursement.
“This company is a total scam.”
Products were cheap and thin and the return policy was unfavorable.
“All the products are cheap, thin and not something I'd want to wear.”
Bought three swimsuits at low price; they fit well and look good.
“I got an awesome deal on 3 swimsuits - for $9.98 each!”
Found great quality and decent prices while replacing wardrobe after weight loss.
“With Modlily, I can find great quality at decent prices.”
Can always rely on Modlily for accurate sizing and quality.
“I can always rely on Modlily for size and quality.”
Bathing suit arrived on time and was well made.
“My bathing suit arrived in time,well package and it’s a beautiful well-made bathing suit.”
Parcel arrived earlier than expected and service made reviewer happy.
“My parcel arrived earlier than expected.”
Initially skeptical, but clothes improved and staff resolved out-of-stock issues quickly.
“If they have out of stock items they always work with me quickly to resolve any issues .”
Return refund became store credit and company kept taking money.
“kept taking money from my account and made it a Modily credit.”
Exchange policy unclear; exchange counted as sole return and left reviewer stuck.
“The policy is NOT CLEAR!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modlily is an online apparel retailer that sells budget-friendly women’s clothing, swimwear and accessories through a direct-to-consumer e-commerce site. The store commonly uses promotional coupons and size charts to assist shoppers and offers standard online order, shipping and return procedures.